Genesis of Mentor

Quality and genuine concern A much better dealership than what I had dealt with before you what I had dealt with before you More

Not your ordinary car-buying experience. Chris Johnson was very professional and thorough, making the entire process enjoyable. Chris Johnson was very professional and thorough, making the entire process enjoyable. More

Easy to schedule appointment. Service was timely and professional. Allison communicated very clearly to me about the service. Service was timely and professional. Allison communicated very clearly to me about the service. More

Chris Johnson and AJ Kelly were a pleassure to work with; both were very professional both were very professional More

Excellent Already did the survey The service was fantastic. Couldn't have asked for better service very pleased with the vehicle sales, staff, and service personnel. fantastic. Couldn't have asked for better service very pleased with the vehicle sales, staff, and service personnel. More

I had a great experience with Allison. . she was attentive and professional and went over board with communication. . she was attentive and professional and went over board with communication. More

I had a good experience. Solid staff, professional, competent, kind, timely service, great waiting area with goodies! Solid staff, professional, competent, kind, timely service, great waiting area with goodies! More

Great experience! ! Drove 3 hrs. 15 min. to go here. So glad I did!! Very Satisfied with purchase! ! Drove 3 hrs. 15 min. to go here. So glad I did!! Very Satisfied with purchase! More

Great experience! The staff went above and beyond and made me feel like a valued client. The staff went above and beyond and made me feel like a valued client. More

I honestly cannot say enough GREAT things about Genesis of Mentor. They REALLY stand behind their customers and support their customers 100%. I will give you a detailed example of a situation that happe of Mentor. They REALLY stand behind their customers and support their customers 100%. I will give you a detailed example of a situation that happened to my original 2025 GV80 and how Genesis of Mentor “stepped up to the plate and hit a home run !” Back in June 2025, I picked up my original 2025 GV80. I loved that vehicle. In the 2nd week of July 2025, I was returning from New York to Cleveland and driving on I-80 when all of a sudden every single warning light lit up on the dash display, warning chimes started ringing and the car went into “limp mode”. I “limped” another 50 miles to my dealer Genesis of Mentor where they needed to keep my car and give me a loner. After 2 weeks in service they found out that the two main wiring harnesses that go from the front of the car to the rear had failed. By this time I was upset and sat down with AJ, the General Manager. It was determined that the best course of action would be for Genesis Motors North America would buy back my GV80. Well…. This process took 3 months and 2 weeks to complete!!! NOT Genesis of Mentor’s fault at all! But rather corporate’s fault! AJ (the GM), Zach (the Finance Manager) and CJ (my EXCELLENT Salesperson) “shifted into high gear” and made sure to smooth things out. Finally on November 12, 2025, I returned to Genesis of Mentor to complete the Buy Back process. My old GV80 was now back in corporate’s hands and I was driving a new 2025 GV80. I can honestly say that Genesis of Mentor was there for me every step of the way. If it wasn’t for their diligent, efficient, professional manner to get this problem resolved, I would have been beyond frustrated. But I’m not frustrated….. I am VERY happy and content. Thank You, Genesis of Mentor!!!! As for Genesis corporate…. DO BETTER! — Why did I have to wait SO LONG for this process? — WHY did I continue to pay my loan payments on the BROKEN GV80 for 3 MONTHS and get NO credit for the time I could NOT drive my own car? — Why did *I* , the customer who was inconvenienced have to come up with $18k of MY money to complete the Buy Back transaction? I would have thought that a Billion dollar corporation would have absorbed that $18k to please the customer and make things right. But, NO! Genesis Corporate could not care less about me, the inconvenienced customer! Again, thank GOODNESS that my dealer, Genesis of Mentor “went to bat” for me and made this all good. I will continue to buy Genesis vehicles in my future ONLY because of Genesis of Mentor and for the wonderful hard work and dedication of AJ, Zach, and CJ!! More