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Genesis of Mentor
Mentor, OH
160 Reviews
The Genesis lineup is graced by two elegantly and expertly crafted sedans: the G80 and G90. Both feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 160 reviews
May 02, 2026
They are always helpful and kind. They also explain things well and discuss future needs for my vehicle ! They also explain things well and discuss future needs for my vehicle ! More
by CURTPAUL123
Verified CustomerEmployees Worked With
May 01, 2026
Hayley did a fantastic job. She explained everything clearly and was also very helpful completing the sale and the paperwork needed. She spent lots of time with me and I did not She explained everything clearly and was also very helpful completing the sale and the paperwork needed. She spent lots of time with me and I did not feel rushed through the process. She was very helpful on follow-up questions too. She made sure I was satisfied with the process. Alejandro did a great job getting me a fair price for the car and trade in. Alejandro also made sure I was satisfied with the process. Zach did a nice job completing the finance step. I did not feel high pressure during the entire process. I also felt all were honest with the details. I am very pleased with Mentor Genesis and highly recommend them for your next purchase. One of the best car buying experiences I have been through. More
by Chanista
April 30, 2026
Service at Mentor Genesis is always superb. Exceptional customer service and professionalism with the customer satisfaction driving their business. Exceptional customer service and professionalism with the customer satisfaction driving their business. More
by johnny_pipes
Employees Worked With
April 29, 2026
My experience with Joe was the best car buying experience that I've ever had. The time he took with us and the non-pressure based approach was amazing. The care that he took with us and his transparency and that I've ever had. The time he took with us and the non-pressure based approach was amazing. The care that he took with us and his transparency and honesty made for an incredibly low stress and positive car buying experience. I would buy all of my future cars from Joe! More
by Damianfinancials
April 24, 2026
Alison was all over making sure the important, scheduled service/repair on my vehicle was finally once and for all taken care of as expertly and promptly as possible. Joe and John get a strong assist for t service/repair on my vehicle was finally once and for all taken care of as expertly and promptly as possible. Joe and John get a strong assist for their reliable valet services! Thank you all! More
by MIKZI614
Employees Worked With
Did not work with any of the specific names above
April 17, 2026
Mr. Ebeling was wonderful to work with. Very kind, caring, helpful and courteous. It was a pleasure to have my car serviced here. Great place with great people! caring, helpful and courteous. It was a pleasure to have my car serviced here. Great place with great people! More
by C.GRASSO
Employees Worked With
April 15, 2026
Absolutely the best experience buying a vehicle. The salesman CJ went above and beyond to accommodate me. Zach in finance is organized and quick with the paperwork process. Jen the manager was The salesman CJ went above and beyond to accommodate me. Zach in finance is organized and quick with the paperwork process. Jen the manager was very nice and made it a point to thank me for my business. The service associates were also very nice. More
by CHRISTINEK1227
Employees Worked With
April 10, 2026
I was very pleased with the staff care and professionalism for the maintenance of my GV80. Allison was very informative and very helpful making sure everything was taken care of. I would recom professionalism for the maintenance of my GV80. Allison was very informative and very helpful making sure everything was taken care of. I would recommend the dealership to friends and family.. More
by BRIANBARNES101
Employees Worked With
Allison Sutton
