Genesis of Mentor

Genesis of Mentor is truly a GREAT dealership in all aspects from sales to service. I brought my 2025 GV80 in for its first oil change. Check-in was smooth and efficient. The wait time was super fas aspects from sales to service. I brought my 2025 GV80 in for its first oil change. Check-in was smooth and efficient. The wait time was super fast and the waiting room? Phenomenal!! The oil that they use is full synthetic and literally the BEST there is…. Penzoil Platinum Euro LX. I looked up reviews on the oil on the internet and it’s clearly a 4.9 out of 5 in all respects. It’s very rare that you get a consensus on what oil is the best to use, and this one gets the majority votes. It’s REALLY nice that Genesis of Mentor uses this highest quality oil. Then when servicing was done, they wash the car! You might be thinking, “so what? A lot of dealers do.” And while you are right about that, the day I brought in my GV80 it was snowing and it had snowed and my blue SUV was white from all the salt. The young man with curly hair who washed my car is a champ!!! He got that GV80 spotless!!!! Check-out was equally smooth. Especially since they use Clover handheld point of sale terminal and they bring it to you! No trying to find the cashier! Bring your Genesis to Genesis of Mentor. You will not be disappointed. More

They got me in quickly and took care of the problem in the same day. Thanks! the same day. Thanks! More

Excellent customer service. John was outstanding and the customer waiting area was well stocked and comfortable . John was outstanding and the customer waiting area was well stocked and comfortable . More

Great experience from the get go. The way it should be. Wish other dealerships were as capable. The way it should be. Wish other dealerships were as capable. More

They are extremely nice and professional! !! We drive 40 miles to deal with genesis of mentor. !! We drive 40 miles to deal with genesis of mentor. More

Allison met me at my car, was polite, helpful and answered my questions. Car was done earlier than expected. answered my questions. Car was done earlier than expected. More

Good job. .. you've got to be kidding with a minimum word review, looks like you don't value my time. .. you've got to be kidding with a minimum word review, looks like you don't value my time. More

Salesman C. J. was extremely professional and very knowledgeable. There was not a question we asked that he did not know the answer to. He had extreme patience J. was extremely professional and very knowledgeable. There was not a question we asked that he did not know the answer to. He had extreme patience setting up personal displays and features. A.J. went above and beyond to get us the vehicle we wanted. He also had very good communication skills. Zach was personable and detailed when completing the paperwork. His explanation of the paperwork was very clear. The entire purchase process was seamless, and we are very happy with our new vehicle. We are happy to refer Genesis of Mentor to others when requested. Thank you. More

Had a great experience buying from this dealership. Joe Kennedy in sales was one of the best I've had and AJ, the General Manager, was great to work with. Overall was a great experience buying a Genesi Joe Kennedy in sales was one of the best I've had and AJ, the General Manager, was great to work with. Overall was a great experience buying a Genesis and will likely be back in 3 years! More

I had excellent service from Allison. my check engine light came on in the morning I was leaving for a holiday trip and she was able to get me in for service to check it out. my check engine light came on in the morning I was leaving for a holiday trip and she was able to get me in for service to check it out. More