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Genesis of Naples

Naples, FL

Overview
Employees
Reviews
Vehicles
4.6
457 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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6780 Airport Rd N

Naples, FL

34109

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Showing 457 reviews

April 27, 2025

I'm sure service will be improved once new facility is constructed. Not sure what Genesis was thinking as no one seems to have a dedicated service center. More

by MURSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Genesis of Naples responded

Thank you for sharing your thoughts with us. We appreciate your patience and understanding as we work on improving our facilities at Genesis of Naples. We're committed to enhancing the service experience for all our customers!

April 27, 2025

Mike made my purchase of the GV70 seamless. Will recommend Genesis of Naples to all my friends. More

by johnmjacksonsr510
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Colgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Burdge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Stall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Genesis of Naples responded

John, thank you for leaving Genesis of Naples a five-star review! We are happy to hear that Mike delivered a wonderful buying experience. Enjoy your new Genesis GV70!

April 26, 2025

Sales department communication was terrible. No-one answers the phone and no-one returns calls. More

by jstryker0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Sierra
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Genesis of Naples responded

I sincerely apologize for any miscommunication made on our end. I would appreciate the opportunity to speak with you to see what I can do to help straighten things out. I will search for your contact information, but in case I am unable to locate it, please feel free to give me a call. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

May 01, 2025 -

jstryker0 responded

It is now 3:22pm on Thursday and I have not heard from a service advisor yet about replacing my front rotors per our conversation this morning. Please call me at 703-629-8977. My time is getting short. We leave on May 7.

April 26, 2025

JC was great. He wanted to make sure I was home and had someone to deliver it back. He went over everything and wanted to make sure that the experience was great More

by DZWEEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Genesis of Naples responded

We're delighted to hear that JC provided such a thorough and considerate experience at Genesis of Naples. Thank you for sharing your positive feedback, and we hope you're enjoying everything about your new vehicle!

April 26, 2025

Very well organized considering the total renovation. My service experience was seamless. Pawel took exceptional care of me and my vehicle. Well done! More

by karluzfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
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Apr 29, 2025 -

Genesis of Naples responded

We're delighted to hear that Pawel provided exceptional service during your visit at Genesis of Naples, even amidst the renovations. Thank you for sharing this positive feedback!

April 25, 2025

Got me in quickly! Replaced 2 tires in a couple of hours. Peter gave good advice. More

by PCCOGLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Frank
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Apr 25, 2025 -

Genesis of Naples responded

Thanks for stopping in at Genesis of Naples for some new tires! We are glad that Peter gave excellent advice.

April 25, 2025

Pawel was absolutely terrible terrible service terrible people what an absolute xxxx show would consider getting a Mercedes More

by MIKE@CGACCOUNTING.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Sierra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

Genesis of Naples responded

I'm sorry to hear about your experience with our service. We strive for excellence and, if you're open to discussing further, please reach out so we can address your concerns directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

April 25, 2025

Professional and very personable crew can’t wait for the new showroom to be open. More

by shoguy1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Banks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Schipani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Genesis of Naples responded

We appreciate your kind words for our Genesis of Naples team and look forward to welcoming you to the new showroom.

April 24, 2025

Can’t wait for new facility to be built. The layout of present service area is too crowded. More

by benmerjac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Banks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter
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Apr 24, 2025 -

Genesis of Naples responded

Thank you for leaving Genesis of Naples a review! We are excited about the new facility being completed and look forward to you seeing it soon!

April 24, 2025

No body answers the phone, must wait too long to make an appointment. No loaner cars available. Service writer had no personality. However the dealership is under construction. Still no excuse! More

by KWH1953
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexandra Celis
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2025 -

Genesis of Naples responded

Thank you for sharing your feedback. We apologize for the inconvenience you've experienced with our service and communication, especially during construction. We're working hard to improve these areas and appreciate your patience as we make necessary adjustments. If there's anything specific you'd like to discuss or need assistance with, please feel free to reach out directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

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