Genesis of Naples

When I had a recent issue with my Genesis, Steve Kalinowski in sales and CJ in the service department were awesome to work with. Getting it in for service right away, the car was fixed while I was o Kalinowski in sales and CJ in the service department were awesome to work with. Getting it in for service right away, the car was fixed while I was out of town and didn't have a need for it. Communication was very professional, timely and truly professional. This time around was a great experience. More

The construction has created a mess with the overcrowded trailers, etc. the service guys themselves are great and trying to make the best of the situation! trailers, etc. the service guys themselves are great and trying to make the best of the situation! More

Peter said it would take 2 and a quarter hours and he was right in the money. Thanks right in the money. Thanks More

Good work and very efficient. Customer service representative was pleasant, helpful and followed up at all stages of maintenance. Customer service representative was pleasant, helpful and followed up at all stages of maintenance. More

⸻ ⭐️⭐️⭐️⭐️⭐️ Outstanding Car Buying Experience! I recently leased a vehicle and had the pleasure of working with Jacob at Genesis of Naples. From start to finish, the entire process was smooth, I recently leased a vehicle and had the pleasure of working with Jacob at Genesis of Naples. From start to finish, the entire process was smooth, transparent, and stress-free. He was knowledgeable, patient, and genuinely listened to what I was looking for without ever being pushy. What really stood out was his professionalism, honesty, and willingness to go the extra mile to ensure I felt confident with the lease. He answered all my questions, explained every step, and made sure I was completely satisfied before driving off the lot. If you’re in the market for a new, used or a leased car, I highly recommend asking for Jacob. It’s rare to find someone who combines great service with genuine care and integrity. More

Steve was kind, patient, informative, and courteous. He gave me all the information I needed to make my positive decision to buy a Genesis. He gave me all the information I needed to make my positive decision to buy a Genesis. More

Absolutely not a luxury car dealership experience. Does anyone care about service performance of a luxury vehicle dealership experience? My 4th experience for service and repairs. Leaving messages and Does anyone care about service performance of a luxury vehicle dealership experience? My 4th experience for service and repairs. Leaving messages and no response from service department. Car is never cleaned inside. My worst luxury car dealership experience ever compared to previous luxury car dealerships. More

My salesman, Michael Johnson, was very professional, knowledgeable attentive and responsive to my questions. Most important was his patience regarding options and demonstrating the features of my auto p knowledgeable attentive and responsive to my questions. Most important was his patience regarding options and demonstrating the features of my auto purchase. More

Always courteous and on time. Pawel is great service representative Thanks for the great job Pawel is great service representative Thanks for the great job More

I would give it zero if it was an option. The whole service dept needs overhauling in my opinion. They are not customer orientated. I was called an told they had a loaner available on Wednes The whole service dept needs overhauling in my opinion. They are not customer orientated. I was called an told they had a loaner available on Wednesday and after talking to Peter he confirmed with me this loaner will be held till Friday. I did not know when I could drive out to Naples. It turned out that Wednesday I could make the trip, it was 3:30. I arrived at 4:40 and went to Peters office, he wasn’t there, I waited outside the office. After 15-20 minutes of no show my wife went into the office next to Peters and asked if he could let him know we are waiting for him. His response was, he went home. Everybody knew he went but nobody could tell you he went home. I told this rep I was here to pick up a loaner he went to another office and came with someone who told that there were no more loaners left for the day. I should have called to say I was coming to pick up the loaner that Peter said was available till Friday. That they don’t hold vehicles till Friday, Peter was wrong. Peter has not called me back since 5/25, my salesman has not called me back. I have since got my GV80 scheduled for service and I am looking forward to a happy relationship with a new dealership. More