Genesis of Naples

JC and Peter at Genesis of Naples Service Center are exceptional! They go above and beyond to exceed customer expectations. I stopped by the service center after calling them about a flashing "low oil a exceptional! They go above and beyond to exceed customer expectations. I stopped by the service center after calling them about a flashing "low oil alert" in my Genesis GV80. They quickly verified low oil, squeezed my vehicle in for an oil change at the end of a busy day during season and finished it off with a courtesy car wash and friendly smile. The service team is highly professional, caring, and considerate. Great service is key to why I LOVE owning a beautiful GV80!! More

always professional courteous and explains cost and service to be performed trust in their service completely service to be performed trust in their service completely More

Good service and timely communication. Will buy again when we are in need of a vehicle. Will buy again when we are in need of a vehicle. More

Other than not having a loaner car available as I anticipated from Genesis and over 30 years with Lexus, everything else was top drawer. Staff was very good in explaining some technical things I wan anticipated from Genesis and over 30 years with Lexus, everything else was top drawer. Staff was very good in explaining some technical things I wanted to know. More

Nice waiting room and Pawel was very attentive. Got in and out in and hour which is much faster than I was expecting. Got in and out in and hour which is much faster than I was expecting. More

Always great to work with Genesis of Naples. They are all very professional and work quickly to get you in and out. They are all very professional and work quickly to get you in and out. More

Dave K was exceptional during every level of my purchase. He took so much time to explain the process and always made sure I was pleased. Remi in the finance office assisted me with additional coverages an He took so much time to explain the process and always made sure I was pleased. Remi in the finance office assisted me with additional coverages and I appreciated his follow up. Overall this establishment went above and beyond during every interaction. Please thank Dave and Remi that their customer from the Northeast appreciated all their efforts. More

You did a great job on the vehicle service and washing the vehicle. But I had to wait 6 weeks to get my vehicle in for service (i.e. I called to book an appointment in early December and didn't get the ap the vehicle. But I had to wait 6 weeks to get my vehicle in for service (i.e. I called to book an appointment in early December and didn't get the appointment until January 13th). Also, the Valet Service wasn't available, which is part of my purchase. Also, you ran out of loaner cars the day I dropped the vehicle off. And interestingly enough my invoice has a charge for Valet Service on it for $144.60, and not sure why when it wasn't even available? More

Great Salesperson in Dana Milang. ..The transaction was reasonably smooth...He is seasoned and been around the car business for a while ( I can tell). Included in my transaction was a ..The transaction was reasonably smooth...He is seasoned and been around the car business for a while ( I can tell). Included in my transaction was a window tinting in which I waited for 6 days after close before I was finally contacted about scheduling an appointment. I'm sure it would have been longer if I hadn't called Dana several times to get this done. He got with the Service group each time but I never received a call...Finally, Dana got with his Manager who apparently was able to get the Service Dept to call me to schedule. When you promise something in a deal, provide it at closing...period. You expect and demand that from the Buyer and we should expect that from the Dealer as well. This required me to drive back to Naples and basically waste an entire morning of my time on something that should have been on my car at closing. Second, I purchased the auto on the Jan 1 and apparently your gas pumps weren't operational...I was due a full tank of gas...I was told to fill up with REGULAR gas (although the manual clearly says to use Premium) and send a copy of the receipt and I would be reimbursed... I was reimbursed after several days but frankly, I expect SERVICE when I purchase a car. I don't won't to have to go thru a bunch of work to receive something I should have received when I drove off the lot....Have one of your own employees go to a station and fill it up and provide me with a full tank of gas when I purchase the auto. Finally, a small note but in line with the other comments I made: I am due a promotional TV...I have not received that either. I'll repeat my earlier comments....When you promise something in a deal, provide it at closing...period. You expect and demand that from the Buyer and we should expect that from the Dealer. If not, it stains your reputation. More

Overall my buying experience was fantastic. Ricardo was my amazing and knowledgeable sales professional. Genesis is at a new level and look forward to seeing their own building and service ce Ricardo was my amazing and knowledgeable sales professional. Genesis is at a new level and look forward to seeing their own building and service center. Thinking about getting an additional genesis SUV to go with the G70. The service manager Alex was also a pleasure to deal with and I am confident he would resolve any issues in the future. More