Genesis of Naples

In November I purchased a 2023 G80 which had been a loaner vehicle. It's a beautiful car but soured by lack of follow up. There were three minor issues at time of sale. The gas tank was on E. Dana loaner vehicle. It's a beautiful car but soured by lack of follow up. There were three minor issues at time of sale. The gas tank was on E. Dana said to fill it up with regular and send a copy of the receipt for reimbursement. I went to the nearest gas station and when opening the gas cap, it said to use PREMIUM gas. I hate to use the "L" word but this was a blatant "L"! Next, one key fob did not work and Dana went and replaced the battery, returned and said "all set". Another "L", the key fob needs recalibrating and I need a service appt. to have this done. Service appt. was 5 weeks out which I didn't make due to the third outstanding issue. There was a paint flaw that I would need to return for requiring several days at dealership. They would provide a loaner. Several phone calls and many texts still have not provided a resolution. Holidays, painter on vacation, painter not available, etc. Lack of return of my texts and calls is rude and intolerable. I contacted a local car paint repair facility. They said they could make the repair with 100% satisfaction at my residence and would only involve 1/2 day of nonuse. All for under $600. I sent this information to the dealer and still waiting for a positive response. I expect a lot more from a salesperson, especially one selling expensive cars. When people ask me how I like my Genesis, (and they do)I say "I love it" but DON'T buy at Genesis of Naples. Thank you for this platform.' More

I keep receiving emails from this dealership despite not owning a Genesis and not living in Florida. No one can explain it. I have called twice and emailed and spent 30 minutes on the phone. Clearly they do owning a Genesis and not living in Florida. No one can explain it. I have called twice and emailed and spent 30 minutes on the phone. Clearly they don’t have it together. More

Service at Genesis is awesome! They are attentive and responsive to any issues I have. Pawel as is exceptional! I would highly recommend this service dealership to anyone. They are attentive and responsive to any issues I have. Pawel as is exceptional! I would highly recommend this service dealership to anyone. More

Unfortunately, the dealer is not able to provide the premium experience that should be associated with the luxury brand that Genesis is because they are located in a Hyundai dealership. premium experience that should be associated with the luxury brand that Genesis is because they are located in a Hyundai dealership. More

I brought my car in for service and was greeted promptly. My car was taken care of quickly and returned to me clean. My car was taken care of quickly and returned to me clean. More

Excellent service department Always considerate of my time Vehicle is always serviced and completed when promised Vehicle is always return cleaner than when I brought it time Vehicle is always serviced and completed when promised Vehicle is always return cleaner than when I brought it More

Incredible service! Professional, prompt, informative, and beyond courteous! JC explained all service performed and answered any questions I had. He is FANTASTIC Professional, prompt, informative, and beyond courteous! JC explained all service performed and answered any questions I had. He is FANTASTIC More

Very attentive and thoughtful staff starting with the receptionist, sales person , a manager and later graceful text from service technician. receptionist, sales person , a manager and later graceful text from service technician. More

Took a while to settle on a price, but I thought the sincerity of wanting to reach a satisfactory deal was enough to keep me interested. sincerity of wanting to reach a satisfactory deal was enough to keep me interested. More

Very busy dealership. With plenty of helpers moving about the dealership , all friendly and nice, very well trained in their job responsibilities. With plenty of helpers moving about the dealership , all friendly and nice, very well trained in their job responsibilities. More