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Genesis of Naples

Naples, FL

Overview
Employees
Reviews
Vehicles
4.6
457 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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6780 Airport Rd N

Naples, FL

34109

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Showing 457 reviews

April 24, 2025

The young man who took care of me was very courteous and attentive. Looking forward to seeing the new site. More

by jerryrichmanesq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2025 -

Genesis of Naples responded

Jerry, we're delighted to hear that you had a positive experience with our team at Genesis of Naples. We can't wait for you to see the new site too!

April 24, 2025

JC is very professional and accommodating. He kept me informed throughout the process and the repair outcome was great! I would highly recommend him. More

by ctaveras72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Davies
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Apr 25, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with JC and the team at Genesis of Naples! We're delighted to hear that everything went smoothly and appreciate your recommendation. If there's anything else we can do, just let us know!

April 24, 2025

JC Davies was so helpful. Very professional. I Understand work is being done on showroom but waiting area is terrible. Again JC was wonderful. If you want a review of your More

by maryanncashin922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Davies
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Apr 25, 2025 -

Genesis of Naples responded

Maryann, thank you for sharing your feedback! We're glad to hear JC provided excellent service at Genesis of Naples. We appreciate your patience with the showroom updates and will take note of your suggestions regarding the review process.

April 23, 2025

It would have been five stars but one of my issues was not corrected. The steering wheel makes a noise when turning. I was to it was lubricated and corrected. I still have the same problem! More

by Timrogersrealtor
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
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Apr 23, 2025 -

Genesis of Naples responded

Thank you for bringing this to our attention. We're sorry to hear about the ongoing issue with your steering wheel at Genesis of Naples, and we want to make it right. Please reach out so we can address this promptly!

April 23, 2025

Pick up and service was as promised. Was disappointed that a vehicle wash was not done as agreed to when vehicle was purchased. Also Tc service advisor would not respond to two days of t More

by wvara
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tc
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Apr 23, 2025 -

Genesis of Naples responded

Thank you for sharing your feedback. It's disappointing to hear about the missed vehicle wash and lack of communication from our service advisor, as we strive for excellent customer focus. We apologize for any inconvenience this caused and would like to address it promptly. Please feel free to reach out so we can make things right. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

April 23, 2025

This is my second review responding to a service issue that was not corrected as reported. I can be reached at 404 307-6633. Tim Rogers More

by Timrogersrealtor
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawler
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Apr 24, 2025 -

Genesis of Naples responded

Thank you for reaching out to us at Genesis of Naples, Tim. We're sorry to hear about the unresolved service issue and appreciate your patience. Our team will be in touch shortly to address this matter directly with you.

April 21, 2025

It will be even better after the remodel. It is spacious but the parking area was small. More

by conicu
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Remi Mendozzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Genesis of Naples responded

Thanks for reviewing Genesis of Naples! We look forward to welcoming you back once the remodel is complete. Safe travels!

April 21, 2025

I don’t feel that he told the whole story think he sold us a more expensive vehicle than we were looking for! Bad on me! More

by EDDUV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Geary
4.0
This rating includes all reviews, with more weight given to recent reviews.
Remi Mendozzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Genesis of Naples responded

Thank you for sharing your thoughts with us. At Genesis of Naples, we aim to provide transparent and helpful service, so if there's anything more you'd like to discuss or clarify about your experience, please feel free to reach out. We appreciate the feedback!

April 20, 2025

Always friendly and willing to help. I’ve been very satisfied with everyone I’ve met. More

by A1UDREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Valentin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Genesis of Naples responded

Thank you for stopping by to leave Genesis of Naples a wonderful review!

April 19, 2025

Took a month to get an appointment then kept my car for a month. Did not provide a courtesy car and made me pay for a rental car up front. More

by Patbunke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
J.C.Davies
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