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Genesis of Naples

Naples, FL

4.6
512 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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6780 Airport Rd N

Naples, FL

34109

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Showing 512 reviews

May 11, 2025

Work was completed in the right amount of time. Staff were extremely friendly and helpful. More

by JOHNTKOH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnik
May 12, 2025 -

Genesis of Naples responded

We are so happy that our Genesis of Naples team earned your 5 stars. Thanks!

May 09, 2025

Work was completed in the right amount of time. Staff were extremely friendly and helpful. See you in the fall. More

by BABSSUM46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Genesis of Naples responded

We're delighted to hear that your experience with Genesis of Naples was timely and pleasant! Our team looks forward to welcoming you back in the fall. Safe travels until then!

May 09, 2025

Excited about the new Genesis dealership on pine ridge, it’s a bit tight to maneuver with two dealerships. More

by LGBORDINE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony "Tony" Catalina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Genesis of Naples responded

Thank you for sharing your excitement about the new Genesis of Naples dealership! We appreciate your feedback. Enjoy exploring our offerings!

May 09, 2025

Great service and personal attention to customers. It was so great to feel like you were important to them. More

by GLORIAFLICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Genesis of Naples responded

We're delighted to hear that you felt valued during your visit to Genesis of Naples! Our team is dedicated to providing excellent service and personal attention. Thank you for sharing your experience with us!

May 09, 2025

Appointment was on time, wasted no time in showing us what we requested. Very professional staff. More

by Colin25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Genesis of Naples responded

Thank you for choosing Genesis of Naples and sharing this feedback with us! We are here to help with any future automotive needs.

May 08, 2025

I had a disappointing experience at the Genesis of Naples Service Department , specifically in dealing with Advisor Jamie. From the start, Jaime was unhelpful and dismissive, making the service proces More

by Monthly Customer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Valentin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Ruis
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with us. We're sorry to hear about the challenges you faced at Genesis of Naples and appreciate your patience in dealing with these issues. It's great to know that our Service Director was able to address some concerns, and we hope future visits will reflect a more positive experience throughout the team. Your feedback is invaluable as we strive for improvement!

May 07, 2025

No loaners no pick up available supposed to be 1. 5 but almost 3 hrs. Computer reboot lost all of my settings. I was not told until on left dealership. First service on my new GV80 coupe I was led t More

by JGOSSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Sierra
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Genesis of Naples responded

I'm sorry to hear about your experience. We strive for excellence in customer care, so please feel free to reach out if you'd like us to address these issues further. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

May 07, 2025

Took me over two months to get an appointment. And I had to wait over two hours to get an oil change and check. Construction is being done and the wait area was noise and the door slamming shut f More

by kwdia
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Sierra
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Genesis of Naples responded

I'm sorry for any inconvenience you experienced. We strive for a more efficient and comfortable experience, and are working diligently to complete our renovations. If there's anything else you'd like to discuss or if we can assist further, please feel free to reach out. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

May 07, 2025

Peter was very professional and kept me informed about my GV80 during service. He told me it would take 2 hours and it was right on time! More

by Kasy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
May 08, 2025 -

Genesis of Naples responded

Kasy, we're delighted to hear that Peter provided timely and professional service for your GV80 at Genesis of Naples. Thank you for sharing your experience with us!

May 07, 2025

Pleasant to deal with, Robb Reilly the best, no pressure, works with you and makes it happen. Overall a great experience. More

by rlbatts
Recommend Dealer
Yes
Employees Worked With
Lance Burdge
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Genesis of Naples responded

We're delighted to hear that Robb and the Genesis of Naples team provided you with a great experience. Thank you for sharing your feedback!

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