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Genesis of Naples

Naples, FL

Overview
Employees
Reviews
Vehicles
4.6
521 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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6780 Airport Rd N

Naples, FL

34109

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Showing 521 reviews

May 04, 2025

Peter Franks was great to work with. Valet service is a great benefit of dealing with Genesis of Naples. More

by dewilke57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
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May 05, 2025 -

Genesis of Naples responded

Thank you for the review! We're delighted to hear that Peter and our valet service made your experience with Genesis of Naples a positive one. We appreciate your support!

May 04, 2025

Service was quick and professional. JC was very friendly and helpful. This was as good an experience as I have had at a dealership. More

by fla.bro.dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.C. Davies
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May 05, 2025 -

Genesis of Naples responded

We're happy to hear that JC and the team at Genesis of Naples provided you with such a positive experience. Thank you for sharing your feedback!

May 03, 2025

Promised loaner when needed when I bought the GV70 in 12/22. Now air conditioning blew out, car not ready for over a month, and no loaner….Had to rent a car and now THEY WILL NOT REIMBURSE ME FOR THE RE More

by SRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Rake
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Caraballo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Belliveau
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony "Tony" Catalina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Jo Mannering
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Valentin
1.0
This rating includes all reviews, with more weight given to recent reviews.
John D'Angelo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Poeling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Stall
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Genesis of Naples responded

I'm sorry to hear about the issues you've encountered. We, however, cannot process this for you—you will need to apply for reimbursement through Genesis. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

May 02, 2025

Was disappointed that it took 30 days to get an appointment for diagnostics but service was great. More

by lorski19
Workmanship
Recommend Dealer
Yes
Employees Worked With
Pawel
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May 05, 2025 -

Genesis of Naples responded

Thanks for choosing Genesis of Naples! We appreciate your understanding and are glad to hear you were satisfied with the service provided.

May 01, 2025

The dealership is overwhelmed. This is my first major repair experience (other than oil changes). It was a disaster. I smelled gas in the cab of the car and outside. In the end More

by kesmant
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Sierra
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : In the end, Pawel Bartnicki was most helpful and professional.
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May 02, 2025 -

Genesis of Naples responded

I'm sorry to hear about your frustrating experience with the repair process. We strive for efficient and clear communication, so it's concerning that we fell short here. We do have courtesy cars, but they are based on the type of service and availability, so they are not guaranteed. Please reach out if you'd like to discuss this further or need any assistance moving forward. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

April 30, 2025

JC was very friendly and professional. He got me in and out quickly. We will be back next season More

by Terrypeglow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Ruis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Genesis of Naples responded

Thanks a bunch, from the Genesis of Naples Team! We are happy to hear that JC was friendly and professional. See you next time!

May 01, 2025 -

Genesis of Naples responded

Thanks a bunch, from the Genesis of Naples Team! We are happy to hear that JC was friendly and professional. See you next time!

April 30, 2025

First rate customer service. Reliable advice on maintenance needed on my vehicle. Easy to schedule.service. More

by TORIIINAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
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Apr 30, 2025 -

Genesis of Naples responded

We're delighted to hear that you had a great experience with our team at Genesis of Naples. Thanks for highlighting the reliable advice and ease of scheduling! We're here whenever you need us.

April 30, 2025

THEY UNDERPROMISED AND OVERDELIVERED AS TO MY NEEDS. THEY ASSURED ME THAT THEY COYULD TAKE ME HOME AND PICK ME UP THE NEXT DAY (NOT THE GREATEST SOLUTION, BUT ACCEPTABLE) AND THEN THEY COMPLETED WORK T More

by Rbcouncil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PETER FRANKS
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May 01, 2025 -

Genesis of Naples responded

We're thrilled to hear that Peter and the Genesis of Naples team exceeded your expectations. Thank you for sharing your glowing feedback with us!

April 30, 2025

Awesome from start to finish. Drew was great. Definitely was an easy buying process. Car was delivered clean and Drew took his time explaining all the features the car had to o More

by Monthly Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Remi Mendozzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Jiras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krystal
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May 01, 2025 -

Genesis of Naples responded

We're delighted to hear that Drew made your experience at Genesis of Naples smooth and informative. It's great to know the car delivery met your expectations, and we appreciate you sharing this feedback!

April 29, 2025

Excellent service and communication, friendly and respectful staff. I bought my GV70 up north but I will always do my service here. More

by RWILLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel (don't remember last name but he is from Poland)
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Apr 30, 2025 -

Genesis of Naples responded

We're delighted to hear that our team at Genesis of Naples provided excellent service and communication! It's great to know you'll be returning for your GV70's servicing needs. Thank you for choosing us!

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