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Genesis of Northampton
Northampton, MA
22 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 22 reviews
July 26, 2023
I totally love my Genesis and hope to buy another one. But I have serious concerns since Jaylene from the service department hung up on me. She insisted that my Genesis did not qualify for valet service But I have serious concerns since Jaylene from the service department hung up on me. She insisted that my Genesis did not qualify for valet service although I have never paid for it in the past. More importantly, what kind of customer service will a Genesis owner receive when a service rep hangs up on them? I am still waiting for a return call from a manager to explain Jaylene's behavior to me. Does this dealership only care about selling cars and not about the treatment customers receive once they have bought those cars? More
by burlingtonm
Employees Worked With
Jaylene
Helpful March 28, 2023
Wonderful experience with salesman Roger, finance department, and delivery specialist. Treated with respect and attention beyond what I have experienced at any other dealership. Hat's off! department, and delivery specialist. Treated with respect and attention beyond what I have experienced at any other dealership. Hat's off! More
by Ron
Employees Worked With
Roger Larocque
February 21, 2023
This was my first experience purchasing a cr online. The folks at Genesis of Northampton did a wonderful job. My g90 is a joy to drive and I could not be happier. Thanks again for your great servic The folks at Genesis of Northampton did a wonderful job. My g90 is a joy to drive and I could not be happier. Thanks again for your great service. More
by mcasseyj0
Employees Worked With
Tim Kent. And J valour
January 14, 2023
This is my second new vehicle experience with Genesis of Northampton. Bill McHugh and Chris Shultz remain incredible assets to this dealership. I appreciate their relaxed process that allows a car buyin Northampton. Bill McHugh and Chris Shultz remain incredible assets to this dealership. I appreciate their relaxed process that allows a car buying experience to feel more friendly and patient than stereotypical car buying experiences. Bill is outstanding with being receptive to customer needs, and works hard to accommodate them. Just as last time, he kept me well informed about the process progression; this left me knowing that he was concerned and cared about me as more than a number. This care continued into my ownership experience, receiving friendly calls to find out if I had any concerns or questions that may have come up after the sale. Transparency of costs and figures were revealed openly, and Chris Shultz was receptive to my preferences and worked hard to make sure that I would be satisfied with my financing and options. Unlike typical F&I guys, Chris feels more like a financial advisor, seeking to walk me through what is advantageous to my specific scenario. I returned a number of times throughout the process of buying and the first few weeks of ownership with questions and I always felt that these two were interested in making me happy, not just before the sale, but well after it as well. Clearly, there is interest in creating lasting relationships and customer loyalty. Thanks guys. More
by Roadblock103
Employees Worked With
Bill McHugh, Chris Shultz
November 30, 2022
Purchased multiple vehicles from here and had a great experience each time. Very upfront with everything and take their time to make sure you understand everything about your vehicle. Actually make get experience each time. Very upfront with everything and take their time to make sure you understand everything about your vehicle. Actually make getting a car enjoyable. More
by cazjax
Employees Worked With
Roger, Tim, Chris, Mike and Frank
July 31, 2022
Just picked up our brand new G70 and don’t remember being more impressed with a vehicle, ever!! This car is amazing! Everyone at Genesis of Northampton were great to work with! Our salesperson Tim Kent wa more impressed with a vehicle, ever!! This car is amazing! Everyone at Genesis of Northampton were great to work with! Our salesperson Tim Kent was great to work with and incredibly patient helping up find the perfect car and again showing us how to use everything. An absolutely wonderful experience from beginning to end. More
by Steve G70
Employees Worked With
Tim Kent
July 13, 2022
Top notch customer service in the Service Department! My first experience dealing with this dealership and Kai and the other people in service department were great to work with! My first experience dealing with this dealership and Kai and the other people in service department were great to work with! More
by Nancy
Employees Worked With
Kai, and 2 drivers, (don’t know their names)
July 08, 2022
Brian was excellent, arranged for a maintenance pickup and delivery on my schedule. Team did a great job including complimentary cleaning. Very pleased. and delivery on my schedule. Team did a great job including complimentary cleaning. Very pleased. More
by Genesis1
Employees Worked With
Brian
May 31, 2022
Great, no hassle dealership. Sales and service are very friendly before and after the sale. Service didn’t try to do an unnecessary work and immediately ordered the part that I n Sales and service are very friendly before and after the sale. Service didn’t try to do an unnecessary work and immediately ordered the part that I needed. More
by Popolatown
Employees Worked With
Jason
