Genesis of Northampton

Sara in the service department was amazing. She fit me right in for a recall on my vehicle, before I left out of town for the weekend! She fit me right in for a recall on my vehicle, before I left out of town for the weekend! More

Recently I purchased a 2024 Genesis G70 from Genesis of Northampton. When I walked into the dealership for the first time, Jack Coach greeted me with a warm, welcome smile. Jack helped me navigate through Northampton. When I walked into the dealership for the first time, Jack Coach greeted me with a warm, welcome smile. Jack helped me navigate through the process of choosing the best car selection for my needs and desires. He answered questions that I had, and helped me to understand the workings of the vehicle. Also, Sean was helpful in guiding me through optional services that were available. I am grateful that my experience at Genesis of Northampton was positive, and I feel confident that my return trips for future service will be as rewarding. Thank you! By the way, I’m thrilled with my new car! More

Horrible customer service. Made an appointment for 4 new tires, alignment, oil change and new fuel pump because of a recall. I live 94 miles away from the dealership so I mad Made an appointment for 4 new tires, alignment, oil change and new fuel pump because of a recall. I live 94 miles away from the dealership so I made sure everything was confirmed before I drove there and dropped my car. The only thing completed was the oil change because they “forgot” to order the tires and the fuel pump is on “back order”. To make matters worse, I asked them to lock my key in the vehicle so I could pick it up after hours using my second key. When I picked up the vehicle they had not left the key in the car. Finally, I had noticed that my key for the wheel locks was missing from my previous visit there in October 2023. The service advisor promised to replace that and put it in the glove compartment. That was also not done. So, I drove almost 200 miles round trip for an oil change and am now missing not only my wheel lock key, but my primary key fob. More

Very professional. Understand nd explained everything what was going on. Highly recommend. Looking forward to dealing with genesis. A+ Understand nd explained everything what was going on. Highly recommend. Looking forward to dealing with genesis. A+ More

Really friendly service, and think the video of your vehicle is an outstanding touch of class. Car wash at the end is a cherry on top. Thanks, and keep up the good work vehicle is an outstanding touch of class. Car wash at the end is a cherry on top. Thanks, and keep up the good work More

Carla and Melissa were wonderful to work with. I did have a waiting period to receive my Gv70, but it was worth the wait. Looking forward to working with Genisis of Northampton I did have a waiting period to receive my Gv70, but it was worth the wait. Looking forward to working with Genisis of Northampton More

Valet driver was early and very courteous. Work was done perfectly. Customer service was top-notch. Would highly recommend the dealership. Work was done perfectly. Customer service was top-notch. Would highly recommend the dealership. More

I recently had a recall service at Country Hyundai and was pleasantly surprised by the attention and professionalism of the dealership. This was a 180 degree positive change from my previous experiences w was pleasantly surprised by the attention and professionalism of the dealership. This was a 180 degree positive change from my previous experiences with them. They finally get customer service. More

Very nice experience. Roger and Shaun very helpful and made buying a vehicle an enjoyable time Roger and Shaun very helpful and made buying a vehicle an enjoyable time More

Vasilios took good care of me and my vehicle. He went above and beyond what was expected He went above and beyond what was expected More