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Genesis of White Plains
White Plains, NY
1,169 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,169 reviews
September 10, 2021
To be honest, my service visit was very poorly handled and I walked away with a low level of confidence doing business with Pepe in the future. For a synopsis, my vehicle was brought in on August 12th for and I walked away with a low level of confidence doing business with Pepe in the future. For a synopsis, my vehicle was brought in on August 12th for a diagnostic check. Alex who was my service manager explained the diagnostic would be completed and then I would be contacted with the results. Unfortunately Alex (who was absolutely wonderful) left for vacation for the next two weeks, and that’s where the ball was dropped. No one followed up so after a few days I called in. I was told I would receive a phone call later that day. There was no contact so I followed up the next day and received the same messaging. Again, no follow up call. After the third time of this happening, (around the 19th of Aug) I asked to stay on the phone to speak with a manager. The service manager came on the line, apologized and advised he would personally look into the matter and get back to me in 30 minutes. That also proved to be fruitless as no callback. I called every day from the 20th to the 24th, essentially receiving the runaround which grew to be more stressful and aggravating with each passing day. I called on 25th and Alex was back at work. After speaking with Alex the morning of the 25th, he gave me some direction and reached out with status updates until my vehicle was completed. Again, Alex was great so I do not want this to reflect poorly on him, but it was a travesty dealing with anyone else. My vehicle sat for 2 weeks for something as simple as a diagnostic check with no one bothering to update me and being untruthful with regards to following up. My customer service experience during this most recent visit was bad and I genuinely felt a lack of interest from anyone except Alex. More
by pwool64367
Employees Worked With
Alexis Alvardo
Helpful August 31, 2021
Dealership is great! Very attentive and caring. Adilson in particular is wonderful to work with and very professional. This is my 3rd car from Pepe Infiniti. in particular is wonderful to work with and very professional. This is my 3rd car from Pepe Infiniti. More
by mkp
Employees Worked With
Adilson Verdan
August 20, 2021
No communication between departments. Get all "Promises" in writing; they will say they do not have any documents and then when the time comes pass the blame and liability. I have been with Infiniti over 6 in writing; they will say they do not have any documents and then when the time comes pass the blame and liability. I have been with Infiniti over 6 years and never had an issue until this transaction or else it would only be 1 star. LIES AND ALL ABOUT MONEY More
by JB
Employees Worked With
Lorenzo and Jonathan
August 01, 2021
The can make improvement in the service department.. sales rep wasn't friendly at all. No interaction or acknolgedment of my presence didn't try sales rep wasn't friendly at all. No interaction or acknolgedment of my presence didn't try More
by Msbaibe2u
Employees Worked With
Alexis Alvardo
July 26, 2021
I don’t have any friends that have an Infinity So I have no recommendation to use your service department for a brand other than Infinity. I will continue to use Pepe for as long as I have this vehicle. no recommendation to use your service department for a brand other than Infinity. I will continue to use Pepe for as long as I have this vehicle. More
by walkingwp
Employees Worked With
Susan Cosentino
July 24, 2021
Dealership is nice and clean, one of the few dealerships to have a good selection of cars during the chip shortage. Go see Craig, and the Ferraris they have in the show room to have a good selection of cars during the chip shortage. Go see Craig, and the Ferraris they have in the show room More
by Mr Knight
Employees Worked With
Mark Hersh, Craig Garon
July 22, 2021
Quick service, and considerate staff. They were prompt and had my car finished quickly and as per their time estimate. They even Washed the car too! and had my car finished quickly and as per their time estimate. They even Washed the car too! More
by tash564
Employees Worked With
Matthew Delbene
July 21, 2021
This Dealership is worthy of the highest rating. I have been a loyal patron for 14 years. My family and I are very satisfied with the service that we have received throughout the years, so much so that we been a loyal patron for 14 years. My family and I are very satisfied with the service that we have received throughout the years, so much so that we were the first in our neighborhood to purchase a vehicle and now there are (4) four other Infinity families in our block who trusted our advise and followed our lead. Thank you More
by John Jones
Employees Worked With
Matthew Delbene
