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Gengras Ford

Plainville, CT

2.7
402 Reviews

225 New Britain Ave

Plainville, CT

06062

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Showing 402 reviews

June 23, 2017

Excellent and Professional Excellent Service and Very Professional. Wait time reasonable. Very friendly approach by Helder Batista.. I recommend Crowley Auto to alll my frien More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helder Batista
Jul 24, 2017 -

Gengras Ford responded

Thank you for leaving us a positive review! I'm glad you had a great experience with our team. Let us know if there's anything else we can do for you in the future! Sincerely, Jim Brooks General Manager, Crowley Ford

June 21, 2017

Great service from Pete Hollenbeck Over the years, I've purchased 5 new vehicles from various crowley dealerships and three of them at Crowley Ford/Lincoln. When evaluating where to pur More

by Maybrook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Hollenbeck
Jul 24, 2017 -

Gengras Ford responded

Thank you for leaving us your positive review! I'm glad you had a great experience with us and I'll be sure to let Pete know that you're pleased with his services. Thank you for choosing us! We hope to be of service to you again soon. Sincerely, Jim Brooks General Manager, Crowley Ford

June 19, 2017

Fair but needs a little tweeking Excellent fast lane staff but the service department has an employee that will try and over charge you. Checked with other Ford dealerships with the p More

by Ford 150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unfortunately named employee
Jul 24, 2017 -

Gengras Ford responded

I'm sorry to hear that you weren't entirely satisfied with your experience. Please let us know how we can contact you directly to identify and resolve your issue. Feel free to provide us with any additional information regarding who you worked with so we can better train our employees to ensure this doesn't occur again. Sincerely, Jim Brooks General Manager, Crowley Ford

June 14, 2017

Very Happy Many thanks to Eric who fixed the bumper of my Escape that was damaged!! I went in for an oil change and he took care of fixing the bumper! Thank you More

by Peter Underhill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dionne
Jul 24, 2017 -

Gengras Ford responded

I'm glad you had a great experience with our team! I'll be sure to let Eric know you were pleased with his work. Thank you for leaving us your positive review! Sincerely, Jim Brooks General Manager, Crowley Ford

June 13, 2017

oil changed Conflicting report vs oil change sticker. Sticker check green for battery and oil. Brakes were unchecked. Full report stated breakes good but squeal. More

by yellow
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lloyd
June 10, 2017

Amazing Staff Amazing staff. All kind and on top of things. Got my car in under a day and was in and out. They helped me find exactly why I was looking for and for More

by IldiK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Strano and Victor Babos
Jul 24, 2017 -

Gengras Ford responded

We appreciate your kind words! I'll gladly let Seth and Victor know you were pleased with their services. Thank you for your positive review! Sincerely, Jim Brooks General Manager, Crowley Ford

June 09, 2017

Quick service and then some! Went in for an oil change but discovered I needed additional maintenance work. This was taken care of courteously and expeditiously. All without an More

by wolfie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Jul 24, 2017 -

Gengras Ford responded

I'm glad you had a great experience with our team! I'll be sure to let them know you were pleased with their service. Thank you for leaving us a positive review! Sincerely, Jim Brooks General Manager, Crowley Ford

June 09, 2017

Outstanding Service I have regularly used Crowley Service for my 2008 Ford Escape knowing they will treat MY car with the same care that I do. This service was particula More

by Peter Underhill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Dionne
Jul 24, 2017 -

Gengras Ford responded

We appreciate your positive review. I'm glad you're pleased with our service team and that they were able to meet all of your needs. Let us know if there is anything else we can do. Thanks again for the review! Sincerely, Jim Brooks General Manager, Crowley Ford

June 07, 2017

Walked away happy They where very friendly and willing to accommodate. James and Gary where both very friendly there and they got my problem fixed for me fast and i was More

by Alyssa Overton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary, James
Jul 24, 2017 -

Gengras Ford responded

Thank you for leaving us your positive review! I'll be sure to let the team know you were pleased with their service. Let us know if there is anything else we can do for you! Sincerely, Jim Brooks General Manager, Crowley Ford

June 05, 2017

Service done! I have been to Plainville Ford for years. I bought my 1st car Ford Fairlane 1967 from Mr. Jim Brooks. At the time it was $2800.00 brand new car. That More

by jgm1823
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember, check the schedule-------
Jul 24, 2017 -

Gengras Ford responded

We appreciate your positive review! Thank you for being a loyal customer with us. I'm glad you're pleased with your experiences here at Crowley Ford. Feel free to let us know if there's anything else we can do for you! Sincerely, Jim Brooks General Manager, Crowley Ford

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