Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gengras Ford
Plainville, CT
402 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 402 reviews
June 03, 2016
VERY SATISFIED CUSTOMER Patience, understanding RESPECT! That's a few of the attributes I experienced at CROWLEY FORD IN PLAINVILLE. What a GREAT Deal I received. With les Patience, understanding RESPECT! That's a few of the attributes I experienced at CROWLEY FORD IN PLAINVILLE. What a GREAT Deal I received. With less than perfect credit David got the job done SMOOTHLY. They are HONEST. What a Pleasure they were to work with! I sure would recommend them to my GRANDMOTHER! More
by DARLENE NAGEOTTE - HAPPY WITH CROWLEY!
Employees Worked With
DAVID GOODRICH
Helpful May 17, 2016
Great sales staff I had a wonderful sales experience with Claudine. I got a great deal, and the entire experience was hassle free. I would definitely purchase a vehic I had a wonderful sales experience with Claudine. I got a great deal, and the entire experience was hassle free. I would definitely purchase a vehicle from Crowley Ford again in the future. More
by 2016Focus
Employees Worked With
Claudine Fishman
December 10, 2015
Where to begin with these people? I am not pleased with this dealership at all. They were deceptive when doing service, they scheduled appointments and when I arrived didn't have the I am not pleased with this dealership at all. They were deceptive when doing service, they scheduled appointments and when I arrived didn't have the parts to do the work, and they tried to sell me service that wasn't needed. More
by david duke
Employees Worked With
Didn't get their names, doesn't matter several of them were deceptive.
November 26, 2015
This Ford dealer was the best out of all the other Crowley's We purchased a jeep that they had in the front of the Ford lot for sale. Our salesman, John Lloyd, was very nice and helpful. The sales manager, as We purchased a jeep that they had in the front of the Ford lot for sale. Our salesman, John Lloyd, was very nice and helpful. The sales manager, as well as the finance manager, were also great to do business with. All the employees we spoke to while we were there were very pleasant and outgoing. We had purchased a Jeep several years ago at Crowley Jeep and it was a disaster. We were hesitant to do business with Crowley again because of that. I'm glad we gave the Ford team a chance because doing a deal with them was night and day compared to our previous experience. More
by worlda
Employees Worked With
John, Tom, Dave, Jaime
September 07, 2015
Refuse to fix a new car that doesn't work properly They sell faulty vehicles and fail to fix the problems. Their service department is to busy to care about the problems in the cars that they sell. They sell faulty vehicles and fail to fix the problems. Their service department is to busy to care about the problems in the cars that they sell. I bought a brand new focus from this dealership and had issues with the gas peddle sticking, they just give excuses and fail to fix. Do yourself a big favor and steer clear of this dealership! More
by jasonnb84
July 20, 2015
oil change I will not go back to crowley ford for service. The last 3 times I brought my Hyndai Santa Fe in for an oil change-everytime they say they do not hav I will not go back to crowley ford for service. The last 3 times I brought my Hyndai Santa Fe in for an oil change-everytime they say they do not have a filter and I would need to wait an extra hour for them to get one. You would think they would keep some sort of inventory on hand and when below a min inventory re-order. Someone needs to manage their inventory better... More
by Sue
Employees Worked With
n/a
May 14, 2015
Ford Service Since buying our 2006 Ford Freestyle, much of the service has been performed by Crowley Ford. Now having ~100,000 miles on the car, it was time for tr Since buying our 2006 Ford Freestyle, much of the service has been performed by Crowley Ford. Now having ~100,000 miles on the car, it was time for transmission service (that our other mechanic couldn't perform because of speciality equipment required). Wife got a quote to do the service, change fluid and filters, about $330. Upon dropping it off last night to be worked on today, they call to say they've started doing the job but now it's going to cost an additional $200+ more. When asked why, they say the previous quote didn't include the cost of the replacement filters!! Such baloney!! What "legitimate" service person would quote a job and not include all the parts! I am NOT very pleased. Over the years, our previous experiences with Crowley Ford have been relatively good with no overwhelming surprises, until now!! They will NOT get any service work from us unless absolutely necessary and I will NOT ever buy another car from them. Buyer beware and get your quotes in writing!! More
by Ted
Employees Worked With
Don't know...
February 20, 2015
Service is the worst Service center is horrible. Employees/reception is rude. Service is never available, they don't communicate as they should during repairs. Never meet Service center is horrible. Employees/reception is rude. Service is never available, they don't communicate as they should during repairs. Never meet timeframes on delivering service. Overall would not recommend the dealership to anyone regardless of a new or used purchase. More
by pucio
Employees Worked With
All are rude and not reliable
August 06, 2014
I purchased a used 2011 MKZ Hybrid a few months ago I received excellent customer service from both Jamie and Kristopher at the Plainville dealership. The car was advertised as a certified used one in I received excellent customer service from both Jamie and Kristopher at the Plainville dealership. The car was advertised as a certified used one in error...they stood by the advertisement. I was very impressed with their friendliness, professionalism and attention to detail. I have only owned Hondas and Acuras, I am now a Lincoln lifer! A beautiful car...an excellent choice for me. I would highly recommend both Jamie and Kristopher...oh, and they found a used car loan rate of 1.6% which was an awesome surprise! More
by klmitchell
Employees Worked With
Jamie and Kristopher
August 01, 2014
I hate crowley ford they treat thier employees like slaves. the customers are treated like neusances . I hate crowley ford. i hate specific employees such as garry, helde they treat thier employees like slaves. the customers are treated like neusances . I hate crowley ford. i hate specific employees such as garry, helder , and jody. they all treated me like dirt. ill be sure to tell my friends. bye. More
by julierobertson
Employees Worked With
Helder
