Gengras Ford

My Crowley Nightmare Purchased a new 2017 Fusion Sport from this dealership two years ago. Returned for electrical issues 10 times, including one tow. Repaired or replaced Purchased a new 2017 Fusion Sport from this dealership two years ago. Returned for electrical issues 10 times, including one tow. Repaired or replaced modules, 5 times for windows 5 times, reprogramming, deep sleep mode. I was even told I had the wrong tech working on vehicle??? Last visit I was told this was our fault. Attempted to replace vehicle with a new Mustang, wanted to charge me 57,000$ for a car listed as 40,000$ and trade value for my immaculate 4000 mile Fusion of half the purchase price. Between the service incompetence ( cannot even reset oil life) and the sales gouging greed, we will never recommend or return, vehicle being lemon lawed! More

Excellent Service Visit Stopped by to make an Appointment and Mike said he could get me in within 45 minutes and get it all done. He saved me a second trip. Stopped by to make an Appointment and Mike said he could get me in within 45 minutes and get it all done. He saved me a second trip. More

Very good I stopped in for my 40k service and it was done quickly and I am very pleased with the Services provided. The service to be provided was fully explai I stopped in for my 40k service and it was done quickly and I am very pleased with the Services provided. The service to be provided was fully explained. More

shocked After diagnosis of problem could not get definitive answer as to what was covered under double warranties that we have and paid for on this vehicle. T After diagnosis of problem could not get definitive answer as to what was covered under double warranties that we have and paid for on this vehicle. Training and communications lacking. Had communications issues last year between parts and service team. Seems like an ongoing problem at this luxury car dealership. More

Oil Change At this point I am not happy with Crowley Lincoln Ford. I waited over two hours for an oil change. This is a brand new Rogue, first time at your dea At this point I am not happy with Crowley Lincoln Ford. I waited over two hours for an oil change. This is a brand new Rogue, first time at your dealership. My previous Rogue was serviced in Bristol and that was also a waste of time. Hours for an oil change there, to the point where I started paying to take it somewhere else for oil changes. When I bought this Rogue last January, in Bristol, I was assured the service centers were more organized and procedures were changed to ensure customer satisfaction. Not only was this a waste of two hours, my tire lock bolt was not put back in my car and I had to drive back that night to retrieve it. Very disappointed with my first visit to this dealership. Why am I paying for this incredible service package if I have to give up two hours of my day for an oil change? More

Tire purchase Tires were installed , balanced proper air pressure put in tires. Clean , quick and professional.Service did not take more than an hour. Very pleased Tires were installed , balanced proper air pressure put in tires. Clean , quick and professional.Service did not take more than an hour. Very pleased with service More

quick lane service Eric was exceptionally helpful, as usual. My car was serviced quickly and professionally. He even offered a car wash but I was pressed for time. Eric was exceptionally helpful, as usual. My car was serviced quickly and professionally. He even offered a car wash but I was pressed for time. I have purchased many vehicles from Crowley and will remain a loyal customer due to their terrific customer service. More

Attention to Detail Thank you for looking after my vehicle! I'm so glad you figured out what was wrong with the cigarette lighter so I can run my GPS again! I also apprec Thank you for looking after my vehicle! I'm so glad you figured out what was wrong with the cigarette lighter so I can run my GPS again! I also appreciated the battery change on my key fobs and resetting the "oil Change needed" setting. More

Car repair They are always busy. When the do work on your car it is always back their for the same issue in a couple of days and you can nver reach anyone in the They are always busy. When the do work on your car it is always back their for the same issue in a couple of days and you can nver reach anyone in the service deptarment by phone More

5000 mile check. Eric was courteous and very helpful. I felt I was well taken care of. Oil change and tire rotation all very easy. Free car was to boot. Eric was courteous and very helpful. I felt I was well taken care of. Oil change and tire rotation all very easy. Free car was to boot. More