Gengras Ford - Service Center

I was not happy with this dealership, I fled Gengras Lincoln to see if the grass was greener and I was horribly wrong. The service manager Helder, wasn't very knowledgeable about my car seemed more inte Lincoln to see if the grass was greener and I was horribly wrong. The service manager Helder, wasn't very knowledgeable about my car seemed more interested in selling me services that were recently done at a mucher higher price. During my wait I sat in their waiting area where I was told I had access to WiFi to finish some office work. Was unable to use the WiFi due to a website block that blocked what seemed to be every website under the sun. The building wasn't very clean, the bathroom looked like it hadn't been cleaned in weeks, the girl answering the phones was not very friendly. I packed up my suitcase and took my tablet to a McDonalds across the street and used their Free WiFi. Shortly after a phone call from Helder I returned to pick up my Lincoln, but not before they couldn't find my keys. While the search for my missing keys was in effect I had a chance to talk to a man claiming to be the General Manager, he was as unknowledgeable as my service advisor, yet he made me feel more uncomfortable then I already was. I have to question weather or not he was who he said he was because he may be certifiably insane. He rambled on about the building and the auto group it belongs for a few minutes and then disappeared after I was finale delivered my keys. So very displeased after my first visit I will continue to service my Lincolns at Gengras. More

the reason i give crowley ford in plainville a bad review is because they have lied to me twice now about appointments and when i questioned customer service as to why i haven't recieved service they were ru is because they have lied to me twice now about appointments and when i questioned customer service as to why i haven't recieved service they were rude, and quick judge me as melicious.? heres what happened in detai: i recieved a notice from ford about a recall on 2004 f-150 ford trucks saying a wireharness needs to be changed out because a defective one in the truck can cause the airbag to deploy while driving. I recieved the notice mid may. I called crowley ford in plainville because they are the closest to me in thomaston. they scheduled me for an appointtment for a week later 5/20/2011.the night before the appointment crowley customer svc called me and explained that they have run out of parts for this recall and are waiting for the next order of parts to come in and assured me i was at the top of the waiting list and that they will have me in ASAP. over a week goes bye and i had yet to recieve a call from crowley so i called them, after some confusion on thier end they explain to me that they had no idea i was waitng for parts, or that they suppose to call me to reschedule my appointment. So a new appointment was scheduled for 6/8/2011 and was promised a part would be set asside for my vehicle. On the night of the 7th crowley ford customer svc called me again to inform me that they have run out of parts AGAIN and i would have to reschedule. I explain to the represenative that this is the second time they have rescheduled me and even she was shocked, so by the end of the call i was told i would be put on notice for the next shippment of parts to come in. The next day i called crowley to try to get a time frame of when to expect my next appointment and customer service informed me that i was not on the waiting list!!! AND that the list was a hand written list on a piece of paper!!! This dealership is unprofessional, unfriendly, and evidently; under equipped as far as i would expect from a major dealership. So for anyone wondering how good crowley performs as a dealer, i recomend going anywhere but crowley. unless you have time to waste. - unsatisfied customer More

I was looking for a Service Center closer to home. Took my Escape in to Crowley for service. Offered shuttle to and from work. Shuttle didn't show after work. No apology just excuses that he was overwor my Escape in to Crowley for service. Offered shuttle to and from work. Shuttle didn't show after work. No apology just excuses that he was overworked. Partially fixed the problem. Will drive the distance for an honest Service Center. No Discount will make up for bad behavior. More

AVOID THIS DEALERSHIP FOR PARTS AND SERVICE Crowley AVOID THIS DEALERSHIP FOR PARTS AND SERVICE Crowley Ford, as an independent dealership, can establish any markup on the Genuine Fords Parts they sell AVOID THIS DEALERSHIP FOR PARTS AND SERVICE Crowley Ford, as an independent dealership, can establish any markup on the Genuine Fords Parts they sell. The markup is outrageous. For example: I purchased a plastic retaining clip / bushing for my F350 which holds the clutch push rod onto the clutch pedal arm. When the clip breaks, you cannot shift, start the engine, and the clutch pedal falls to the floor. The plastic part is approximately the size and shape of a sewing thimble. Cost of part purchased at Crowley's parts counter: $11.00. Price for the same part at Monaco Ford in Glastonbury: $6.00 with discount available at counter. It seems Crowley needs to mark up the parts in order to pay for the new building despite, Can you imagine the markup on substantial parts like starters, alternators, etc???? Avoid, and save your money! More