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George Matick Chevrolet

Redford, MI

3.9
207 Reviews

14001 Telegraph Rd.

Redford, MI

48239

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Showing 207 reviews

June 21, 2013

Hi my name is Rozell Bozeman and I bought a 2009 Chevrolet Trailblazer from George Matick Chevrolet of Redford MI. I found the Truck online and thought it was a small dealer, to my surprise as I dro More

by tazy40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Kersey
April 18, 2013

My experience at this dealership has been horrible since the first day I purchased my car. (Which it was the worst day of my life.) My 2009 Malibu certified pre-own car within the first month I got it neede More

by LaCretiaThomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales and Service Department
Apr 24, 2013 -

George Matick Chevrolet responded

Thank you for your feedback. We sincerely apologize for the issues you have experienced with your vehicle. All of our Certified Pre-Owned Vehicles goes through a thorough 172 point inspection by trained Technicians. The transmission issue you had experienced was of an intermittent nature. Our Technicians test drove the vehicle several times and struggled to verify the concern. Never would we want a guest to feel like you were stupid, there are rare occasions where this happens and we cannot replicate the problem described. Ultimately, we were able identify the issue and repair it. According to our records, it has been 22,000 miles since that repair was complete. We weren’t aware of any issues or problems following the repair until your post online just now. In regards to the issue with your door lock, it has also been 22,000 miles since we replaced the right rear door lock. We are not clear as to if there is another door that is having a problem or if it is the same door. At the time, we did offer to replace whichever lock was not working for a $100 deductible. The retail price to replace a door lock is approximately $300. Our Team always tries to work with our guests to find the best, most affordable option for repairs and always stand behind our work and do give straight answers to problems. In your first case, we couldn’t initially give you a straight answer, like you describe in your feedback, because we couldn’t replicate the problem immediately. Because of the time that has lapsed since those repairs, we were completely unaware of any problems you were having. We would certainly like the opportunity to earn your business again and are available anytime to further discuss your concerns.

Apr 24, 2013 -

LaCretiaThomas responded

They keep saying right rear when it was very much so made clearly it was the left rear door on the driver side. Still can't get it correct even when responding to this review. Get it together George Matick and I hope you all go out of business real soon.

February 12, 2013

They priced the used G6 I was interested in as being in excellent condition and offered a CPO warranty with it. I really liked it and looked great. But when I had a trusted and independent mechanic check More

by westar248
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary in sales, Pat in finance
Feb 12, 2013 -

George Matick Chevrolet responded

I apologize for what you feel to be an unsatisfactory experience with George Matick Chevrolet. Every day our intention is to make our guests’ experience a great one and I want to make sure you feel good about interactions with our staff and the product(s) we offer. With regard to your concerns, I believe we tried to address them as best we could once they came to our attention. First and foremost, we did ‘believe’ you when you came back with your written estimate from Belle Tire. We just seem to disagree with the diagnosis they gave you. Our GM Certified Technician reviewed the vehicle again, road tested with our service manager, and again found there to be no issue with the strut. We documented the findings with pictures (which we can’t post to this website but can email if you like) and another repair order. The strut is not broken, nor leaking. We disagree with the representation that your mechanic has given you. Additionally, there must have been a miscommunication with regard to our willingness to put the vehicle on a hoist because we’d be more than happy to. My Director on duty that day, along with the salesperson, indicated they both tried to review the issue you were concerned about, on a hoist, but you refused to stay once your offer for a discount was politely declined. With regard to your comment that the GM CPO program doesn’t mean anything to us, it absolutely does. We are the #3 ranked CPO dealer in the State of Michigan and take great pride in the condition of our vehicles, and our customer’s complete satisfaction. Lastly, if you had purchased the car, and your independent mechanic’s diagnosis were correct, you would not have had to “shell out and extra $1100” for any repair. You would’ve been covered by a 1 year, 12,000 mile bumper to bumper warranty, including free maintenance for 2 years or 30,000 miles. We care about our guests and you would be covered. We welcome the opportunity to earn your business both now, and any time in the future. We thank you for giving us that opportunity and hope to someday have you in the Matick family like so many others. If you would like to discuss the matter in any more detail, please call me direct at 313-532-2572. Sincerely, Ray Holland Pre-Owned Vehicle Sales & Finance Manager

June 15, 2012

I found the Camaro I wanted and emailed them to find out what the bottom line price was. I got an email from Anna who gave me the pricing and explained how they worked. When I got to the dealership to loo More

by wcarosa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anna, Dan Maloney
May 23, 2012

I appreciated the low-pressure sales environment that this dealer had to offer. I wasn't bum-rushed as I walked through the door but was greeted and they let me take my time. The lease of my new Malibu More

by GoBlueUofM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Curran
March 06, 2012

This is my fourth car from Matick Chevy. Friendly and fast service as always. Took care of my old lease details while setting up my new lease. Brought the new car out to me--which is over an hour away. A More

by nspad0505
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Zimmermann and Ron Wineman
March 03, 2012

BEST CHEVY DEALERSHIP I HAVE EVER DEALT WITH IN 35 YEARS!!!! My first car buying experience will for sure not be my last. I visited two other chevy dealerships in the area and was highly disappointed More

by TigerFan1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Tyler & Pat Woolworth
February 27, 2012

What a great experience with the Matick folks. After an accident recently, my Insurance Agent recommended I take my car to Matick Chevrolet to be repaired in their Body Shop. There was a Chevy store close More

by bobby45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter
February 21, 2012

I was really impressed with the service I had at Matick. Everyone was really polite and welcoming. Rich explained everything I needed to know and I didn't feel pressured while buying my car. I thought w More

by mia3744
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray H, Rich
December 19, 2011

I have increased my ratings of this dealership since my review below. Anna called and apologized and offered to send us a gas card for coming out there. I do appreciate the gesture and increased customer More

by nikkierz
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Anna Shetler
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