George Moore Chevrolet

I had been bringing my cars here for 10+ years, but this will be the last time. The prices quoted were outrageous for parts. A quick internet search found the same parts for 1/3 the cost online. Same part will be the last time. The prices quoted were outrageous for parts. A quick internet search found the same parts for 1/3 the cost online. Same parts. Dealership wouldn't price match or let me order online, and they used to. They also quoted a $25 "Shop Supplies" fee on every line item repair on the quote. I had 6 line items, and yes, $150 in "Shop supplies" they would not remove. That's a lot of rags! There was no urgency to resolve, no desire to compromise, and they let my battery die while the car sat there. Had been a loyal customer for years but apparently they don't need my business anymore. More

Came in for just an oil change originally. Stated that I I know I needed tires, but that I was going to get those taken care of next week. Mike C. Informed me there was a special going on for Stated that I I know I needed tires, but that I was going to get those taken care of next week. Mike C. Informed me there was a special going on for tires and got me setup with everything I needed that day. He has always taken care of us when we come in and we are so appreciative of that. Thank you so much! More

Amazing experience with MR Vegas, Kindle and knowledgeable man, definitely recommended. So happy with my 2026 Traverse knowledgeable man, definitely recommended. So happy with my 2026 Traverse More

I want to thank everyone at George Moore service especially Mike C for the professional handling of service with no problems. especially Mike C for the professional handling of service with no problems. More

Friendly and courteous customer service. Provided follow up info. All the staff was helpful and nice Provided follow up info. All the staff was helpful and nice More

I have been working with Mike C. For a while now and he's a straight shooter. For a while now and he's a straight shooter. More

I had great service from Mike and received all the vehicle information needed to enjoy my new car to the fullest vehicle information needed to enjoy my new car to the fullest More

They provided me with information about my trucks issues and kept me informed on progress. Provided a rental till I picked it. No issues anywhere. and kept me informed on progress. Provided a rental till I picked it. No issues anywhere. More

Made appointment for 12 noon for oil change (no tire rotation or wash). The service advisor taking my info said he was not going back into my service request to delete the tire rotation and wash. S/A sa rotation or wash). The service advisor taking my info said he was not going back into my service request to delete the tire rotation and wash. S/A said he would write it on the paper service request. The S/A said told they were backed up and it would be 1.5 to 2 hours. I agreed and received text at 11:40 (I arrived early) to review status us service. At 1:41 (almost 1.75 hours past my appointment), I checked with S/A Mike. S/A Mike said normal time for an oil change is 1.5 to 2.0 hours. I told S/A Mike all I wanted was an oil change. S/A Mike said that was not on my service request. I told him the other S/A wrote did not want to update the service request and he wrote it on the paper service request. S/A Mike checked on my vehicle and said the tires were being rotated. S/A mike confirmed the intake S/A wrote no rotation on the S/R. S/A Mike said he had the Service Tech put the tires back on as they were originally. S/A Mike said they had been waiting for a lift for the tire rotation. I expressed my unhappiness with waiting 2 hours for a simple oil change. S/A Mike said that 1.5 to 2.0 hours is an industry standard turnaround time. I'm unhappy because I was given 3 different reasons for a 2.0 hour oil change. 1. Backed up 2. Waiting for a lift 3. 2.0 hours is an industry standard S/A Mike provided me a very weak I'M SORRY (I heard - I'm NOT sorry for poor service you received - I'm sorry you are not willing to accept our poor service without commenting). I asked to speak with a manager. S/A Mike said the manager was sitting beside him during our conversation. Manager said 1.5 to 2.0 hours was industry standard. I told manager I would be taking my business elsewhere. S/A Manager provided another weak I'M SORRY and seemed to be intimidated by resolving conflict. The Service Advisor area appears to be disorganized. It is difficult for customers and employees to navigate. A drink and a snack are appropriate in the S/A area, however I find it unprofessional for S/As have their meal spread out in that very tight customer/employee area. The two S/As I dealt with appeared to be coasting and displayed low concern regarding their job or customer satisfaction. S/A Manager was just there letting the S/As run the place. I noticed one S/A (a young man at the workstation near the front of the building) who was very engaged with his customers and seemed to be providing good service and wanting the customer to be satisfied. I have brought my vehicle to George Moore for service and repairs since I moved to Jax several years ago. I'm sure the loss of my business will not be missed. I'm retired and have time to wait. I understand things happen that are out of one's control and I pride myself on being patient. Other than one review, I always leave an outstanding review. If I receive poor service, I mark that up to people or circumstances on that day and I don't judge that one experience. My experience at George Moore service department did not seem to be one off. FYI - I have been considering buying a new vehicle. Even though I liked Dodge trucks and had minimum problems, I stopped buying them due to extremely poor dealer service. More

Came in for service and they were super friendly and fast. Had a deadline to leave and they used two techs and Mike C also helped. It’s rare to be blown away by people that care anymore. Very gratefu fast. Had a deadline to leave and they used two techs and Mike C also helped. It’s rare to be blown away by people that care anymore. Very grateful! More