Gerald Ford of North Aurora

Always pleasant, courteous, efficient and helpful from setting up the appointment through drop off of my vehicle. setting up the appointment through drop off of my vehicle. More

Sales person was very good, especially first contact second sales person was good also they explained that beautiful Ford bronco very well. I’m excited about the car. Of course I wound up buying it. second sales person was good also they explained that beautiful Ford bronco very well. I’m excited about the car. Of course I wound up buying it. More

I was not sure what was hsppening with vehicle. I was not understanding why vehicles was shaking. I had a new rear mirror put in front were I cou see how to back out. At first the Device went tot I was not understanding why vehicles was shaking. I had a new rear mirror put in front were I cou see how to back out. At first the Device went totally white where nothing could be viewed. Anyway I took my car back to Gerald Ford to fix the shaking. I also purchased an oil change.. I got home and found in my mail box from Ford about the obe time program about the rear view camera i had replaced last fall and I the customer paid cash to order a new device. It cost me over $1400, due to a blank image. This letter did not show up prior to me paying in cash for program 25N17. The one time repair offer was not provided to me. This customer satisfaction program was not offered to me. I have my bank statements for customer full payment. Pamela S Bennett. More

The service was done on a Saturday. The scheduling, processing and communication were excellent. Our Explorer and Escape were both bought here and service as well. The scheduling, processing and communication were excellent. Our Explorer and Escape were both bought here and service as well. More

Made an appointment for 12:00 and asked how long the service would take. They said 1 hour. Well at 1:15 they came out and asked where was the lung nut key was. We had no idea. The was finally finished a service would take. They said 1 hour. Well at 1:15 they came out and asked where was the lung nut key was. We had no idea. The was finally finished at 2:00. So much for an hour service call. More

The service staff is always so friendly and thorough. They explain everything and appointments are usually quick. They explain everything and appointments are usually quick. More

The entire staff who assisted me with our new Ford Bronco Sport were awesome! Welcomed and greeted by everyone. Alvor took the time to show the tech within the vehicle before we took a drive. The new car buy Sport were awesome! Welcomed and greeted by everyone. Alvor took the time to show the tech within the vehicle before we took a drive. The new car buying experience was painless. This is a dealership I would recomend to anyone. Way to go with exceptional customer service! More

From Daniel(salesman) to Brian(GM) to Aaron(finance)- the whole team was respectful. Kind. Polite. And professional. Got the job done. Explaining everything in detail. Just a great crew at Gerald Ford whole team was respectful. Kind. Polite. And professional. Got the job done. Explaining everything in detail. Just a great crew at Gerald Ford North Aurora. I call the kids the “porters” but the kids who i think take cars thru car wash. Pick or drop customers off. Chatted with 3 of them. Good kids. Friendly. Tom(the GM-GM) 😝 has a good crew under him. Great job. More

Great customer service by all staff. Service department is very knowledgeable. Keep up the good work. Service department is very knowledgeable. Keep up the good work. More

Excellent facility. Salesman and sales manager were knowledgeable and friendly. I highly recommend this dealership Salesman and sales manager were knowledgeable and friendly. I highly recommend this dealership More