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Gerald Ford of North Aurora

North Aurora, IL

4.8
202 Reviews
Call Dealership (630) 907-3100

208 Hansen Blvd

North Aurora, IL

60542

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202 Reviews of Gerald Ford of North Aurora

January 05, 2026

Excellent service Prompt service Courteous service Informative service Professional service Quality service Ford rated parts and techicians More

by terryhein53
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeff Gerald, Tom Kastrati
Report | Print
Jan 05, 2026 -

Gerald Ford of North Aurora responded

Thank you for your outstanding review, Terry! I'm glad to hear that you experienced excellent, prompt, and courteous service during your visit to Gerald Ford. Our team strives to provide professional and high-quality service, and it's wonderful to know that it made a positive impact on your experience. We appreciate your support and hope to assist you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

January 05, 2026

The service advisor was friendly and knowledgeable. Service performed efficiently and most importantly... It was performed correctly. More

by lakingsfan63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Nevarez
Report | Print
Jan 05, 2026 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review! I'm thrilled to hear about your positive experience with our friendly and knowledgeable service advisor. It's great to know that the service was performed efficiently and correctly. I appreciate your feedback and we hope to see you again at Gerald Ford for your future needs! Sincerely, Tom Kastrati General Manager Gerald Ford

January 03, 2026

Enjoyed working with Frankie And Josh! The whole process was very smooth! I bought a 2022 Ford Explorer XLT More

by Cjkirstein
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank and Josh, Jeff Gerald, Tom Kastrati
Report | Print
Jan 03, 2026 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review! I'm thrilled to hear that you enjoyed working with Frankie and Josh during your purchase of the 2022 Ford Explorer XLT. It's great to know that the process was smooth for you. I appreciate your feedback, and we hope to see you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford

December 31, 2025

Larry in service was excellent and provided a detailed report of the work performed on my vehicle. He is very professional and extremely knowledgeable. More

by RDM1Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Gazafer
Report | Print
Dec 31, 2025 -

Gerald Ford of North Aurora responded

Thank you for your fantastic review! I'm delighted to hear that Larry provided excellent service and a detailed report on the work performed on your vehicle. His professionalism and knowledge are truly valued at Gerald Ford. I appreciate your feedback, and we look forward to seeing you again! Sincerely, Tom Kastrati General Manager Gerald Ford

December 31, 2025

My granddaughter had a little issue during our first snowstorm, before the xxxxxxcame out. She slid into a curb damaging the right front axle, suspension parts, tire and wheel. We had the vehicle towed More

by John Lisner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vito and Oscar
Report | Print
Jan 01, 2026 -

Gerald Ford of North Aurora responded

Thank you so much for your wonderful review, John! We’re glad to hear that Vito and Oscar were able to assist you and your granddaughter during a challenging situation. It's great to know that their advocacy made a significant difference in getting your vehicle repaired properly and affordably. We truly appreciate your kind words and look forward to welcoming you back to Gerald Ford in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

December 25, 2025

In general I'd say they are serious and know what are selling, buying 4 cars in 2 months probably means something More

by Vitto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marlon, Tom Kastrati
Report | Print
Dec 25, 2025 -

Gerald Ford of North Aurora responded

Thank you for your review, Vitto! I appreciate your trust in Gerald Ford, especially after buying 4 cars in such a short time. It's great to hear that you found our team knowledgeable and serious about our offerings. We look forward to serving you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

December 15, 2025

They are convenient and thorough with their work. They are flexible and communicate well with the customer More

by bss0620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Gerald
Report | Print
Dec 15, 2025 -

Gerald Ford of North Aurora responded

Thank you for your positive feedback! I'm happy to hear that you found us convenient and thorough in our work. We strive for flexibility and clear communication, and it’s great to know you appreciated those aspects. We look forward to serving you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford

December 15, 2025

I pick up my new Bronco Sport Wednesday. Based upon my experience so far I am sure it will be a great experience. My sales guy is super professional for being such a young guy. Daniel Mer More

by Fred M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Merlot
Report | Print
Dec 16, 2025 -

Gerald Ford of North Aurora responded

Thank you, Fred! I appreciate you taking the time to share your positive experience with us. It's fantastic to hear that you’re excited about picking up your new Ford Bronco Sport, and I'm glad to hear that Daniel provided you with such professional service. We look forward to seeing you again soon and hope you enjoy your new vehicle! Thank you for choosing Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford

December 11, 2025

I love coming here everyone is great and the they communicate through text or phone is great for vehicle updates. More

by dray260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar,, Alex
Report | Print
Dec 11, 2025 -

Gerald Ford of North Aurora responded

Thank you for your great feedback! I'm happy to hear that you enjoy your visits to Gerald Ford and appreciate our communication methods for vehicle updates. Our team is always here to assist you, so we look forward to seeing you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford

December 08, 2025

Service was fast, vehicle was ready when promised and prices were affordable. Will return for future services. More

by billy1720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Nevarez
Report | Print
Dec 08, 2025 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review, Billy! I am happy to hear that you found our service fast and our prices affordable. It's fantastic that your vehicle was ready when promised. We look forward to welcoming you back for your future service needs at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford

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