Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gerald Ford of North Aurora
North Aurora, IL
150 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
150 Reviews of Gerald Ford of North Aurora
May 20, 2025
Frankie was fantastic to work with! I wanted a specific vehicle and he worked his magic to make it happen. Thank you Gerald Ford and Frankie! I wanted a specific vehicle and he worked his magic to make it happen. Thank you Gerald Ford and Frankie! More
by dirksie89
Employees Worked With
Frankie Szot
May 19, 2025
It’s a 50 50 proposition on what type of work and communication I will get from this dealership. On my original service request, my right strut was defective. They recommended both be replaced althou communication I will get from this dealership. On my original service request, my right strut was defective. They recommended both be replaced although the left strut was still working as required. I allowed the service to be completed. About a week after they completed the service, I began to hear a squeak in the left front tire area. As a result, I brought my vehicle back on at least 4 occasions unable to consistently recreate the problem. I mentioned that this has not become an issue until the left strut was replaced. The problem over time became increasingly noticeable and finally after about my fifth visit they determined that the strut I mentioned in my first visit needed replacing. I wasted countless time going back and forth with the dealership regarding the issue and subsequent repair. Finally, I had to call the dealership to obtain an update on my vehicle as they did not follow up with me. I requested the manager and he stated he would call me about my vehicle which he never did as well. The initial service rep called me the next day. I go to this dealership specifically due to the close proximity of my residence. More
by N/A
Employees Worked With
Carlos and Vito
May 13, 2025
Excellent and quick service on my 2025 Ford bronco sport. Schedule the appointment was simple and easy on their website without any issues and all integrated within the Ford mobile app. Schedule the appointment was simple and easy on their website without any issues and all integrated within the Ford mobile app. More
by PappasB
Employees Worked With
Vito Lahey
March 03, 2025
Excellent experience. Kyle was easy to work with and it was a very time efficient purchase of a vehicle. Would absolutely recommend this dealership for anyone looking for Kyle was easy to work with and it was a very time efficient purchase of a vehicle. Would absolutely recommend this dealership for anyone looking for a Ford. I enjoyed working with all the staff members every step of the way. More
by ToyotaBuyer
Employees Worked With
Kyle Cameron
