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Gerald Ford of North Aurora

North Aurora, IL

4.5
81 Reviews

208 Hansen Blvd

North Aurora, IL

60542

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81 Reviews of Gerald Ford of North Aurora

March 08, 2024

Best Dealership around! ! Best service! Used to buy cars and service at Fair Oaks. But service there is the worst! Gerald service advisors are very curious snd professional More

by skwwatkins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar and Larry
Mar 13, 2024 -

Gerald Ford of North Aurora responded

Thank you so much for your review! Happy customers are our goal and our mission at Gerald Ford, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let me know. Sincerely, Tom Kastrati General Manager Gerald Ford

February 26, 2024

Great service department, friendly service writers that keep you posted on how your service is progressing and very comfortable waiting area! More

by 1russellgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Nevarez
Feb 29, 2024 -

Gerald Ford of North Aurora responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford

February 22, 2024

The service was great. From the beginning to end , Oscar told me he was going to inspect the problem, then let me know what had to be done, around how long it would take an More

by jvboose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Feb 22, 2024 -

jvboose responded

What a wonderful experience.

February 22, 2024

Larry was great he keeps posted as service is in process The service is always done well Everyone is very friendly More

by hdmartin49
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Kastrati
Feb 28, 2024 -

Gerald Ford of North Aurora responded

Your great feedback truly made our day, Martin! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Tom Kastrati General Manager Gerald Ford

February 09, 2024

Carlos was really great! However, when I made the appointment to service my Tire Mobility Kit, I think someone should have made sure that the part was available. Because the More

by twp5555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
February 06, 2024

Jonathan Woods was a pleasure to work with. He took the time to answer all our questions and worked with us to get a fair price on an amazing car. More

by Bettyjackley
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods , Jeff Gerald, Tom Kastrati
Feb 07, 2024 -

Gerald Ford of North Aurora responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Jonathan and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Tom Kastrati General Manager Gerald Ford

February 01, 2024

Up to this point my experience has been great with the help of Ryan my sales rep.. Vehicle has been purchased but not picked up yet. More

by Russ
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan Reyes
January 29, 2024

They did the best job they could with the information available regarding my maverick order. In all fairness ford headquarters never sent me any email updates or anything regarding my order, all the cont More

by MGJeep94
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francis Szot, Brian Schwarz
Feb 01, 2024 -

Gerald Ford of North Aurora responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a good experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tom Kastrati General Manager Gerald Ford

January 29, 2024

Everyone was attentive and answered and questions I had. Good people work there. I would recommend the dealership to others who are seeking a Ford vehicle More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaine Garcia, Carlos last name unknown , Tom Kastrati
Feb 01, 2024 -

Gerald Ford of North Aurora responded

Thank you so much, Eric, for taking the time to share your feedback with us! I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tom Kastrati General Manager Gerald Ford

January 24, 2024

Kevin and the service team at Gerald Ford are amazing. They provide the ultimate customer service experience, which doesn’t happen very often these days. They provide fair and accurate pricing, transporta More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jan 29, 2024 -

Gerald Ford of North Aurora responded

Melissa, I appreciate your review and am glad to hear that you had such a wonderful service experience with us. We look forward to working with you again! Sincerely, Tom Kastrati General Manager Gerald Ford

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