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Gerald Hyundai
North Aurora, IL
1,665 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,665 Reviews of Gerald Hyundai
August 17, 2019
Rushed We are writing regarding a Kona we purchased on 8-7-2019 We had been speaking and texting with Frank L. For about 6 weeks regarding the models we wan We are writing regarding a Kona we purchased on 8-7-2019 We had been speaking and texting with Frank L. For about 6 weeks regarding the models we wanted, and pricing etc. We were told the exact car we wanted was available and came in at the time that was confirmed by Frank. There were two cars we were going to purchase. Upon arrival at our confirmed appt time, he was great, however we waited over an hour after the test drive, as he was with other clients. We wanted to just get the car, pay and go. I had the written quote he had given me, as well as the specs and cross rails detailed. That price was $23650 before any trade ins or rebates, etc. In the finance office, I inquired as to why the price was $24650 and that finance manager kept saying that this was a clerical way they had to run it, and that it would come out to that price in the end. I was stupid and tired. It was past 10pm when we were in the room, and having been waiting over 2 hours between the other guests, we were exhausted. When I got home, I took time to read the contract over again, as well as the written communication from Frank, and we were overcharged $1000. We feel we were rushed out, as they literally turned the lights off and ushered us out as we were leaving the finance office. I'm sure you have cameras and can check this. It was dark in the lot as Frank quickly showed us basic button features of the car. The worked all left before we, the customer even left the lot. I will also note, that we were given the cross rails in a box, and the blue link was never set up, and we are unable to get it working. We have no clue how to install the cross rails, as there aren't any instructions in the box! Overall, this time, the service was not as expected, because of, the wait time, the car not having the cross rails per our request,and the clerical error in pricing. We did not want a measly set of removable cross rails. Online, your site states the car is able to have this, and it is direct from the factory. I had even contacted Hyundai and corrected Frank before coming in, because he stated the Kona was not able to have cross rails at all. Why online is that offered? Why did Hyundai customer service tell us this was offered and permanent? We were overcharged by $1000 and I would like to know what our options are to rectify this. I have tried to call the dealership, emailed the GM, as well as text Frank, but have had no response. Update, upon writing a review, Frank contacted me and stated the quote he gave included the rebate. More
by Lindyhopn1
Employees Worked With
Dany Khochaba, Frank Laurenzana
August 11, 2019
Absolutely fantastic and extremely low prices for new cars. We have been buying from this dealership for years, we have purchased about 8 cars from Gerald Hyundai. We have never had a bad experience with them. We have been buying from this dealership for years, we have purchased about 8 cars from Gerald Hyundai. We have never had a bad experience with them. If we ever needed service (rarely needed it since Hyundai’s are very reliable) they would give us a loaner car for however long we needed! The car buying process with Gerald is extremely easy, even though this is the first brand new car we have bought (all previous have been one year old). We just purchased a 2019 fully loaded Santa Fe AWD for a few thousand dollars off asking. Very competitive pricing, and makes sure your always taken care of. We had gone to Elgin Hyundai and they were in the process of selling a car that we asked to pull aside. They claimed it was a Certified on their website with picture saying it was, but we found out we needed to pay about $2,000 to do so. We then found out it had been in a severe accident, so they can’t certify it? So I would recommend not going to Elgin Hyundai and instead go to Gerald! (Always ask for Brian York!) More
by Carolvajgert
Employees Worked With
Michael Chino, Dany Khochaba, Brian York, Dan Racine
July 05, 2019
Great Service! Went to another dealership and spent 5 hours there and walked out without a car. I then went to Gerald’s Hyundai in North Aurora where I was met right Went to another dealership and spent 5 hours there and walked out without a car. I then went to Gerald’s Hyundai in North Aurora where I was met right away and test drove a car within 20 minutes. Karim really listened to what I was looking for in a vehicle and focused on what was important to me and got me set up in a car that I love. I really appreciate the time that he took to assist us when we were already tired and helped speed us along to get us out as soon as possible. More
by NewOwner
Employees Worked With
Dany Khochaba, Karim Helmy
June 13, 2019
New Experience I came in looking for a car, didn't know if my mind was made up at the time, I met with John Khochaba he was so nice and met with Mike Chino, John to I came in looking for a car, didn't know if my mind was made up at the time, I met with John Khochaba he was so nice and met with Mike Chino, John took time with me, he explained everything to me very well, I walk out with a New car that day, Thank You. More
by peeweeL88
Employees Worked With
John Khochaba
June 04, 2019
best car shopping experience,EVER! I had truly planned to get quotes from three dealerships. I was very p[leased with the deal I was given, the lifetime warranty, the interest rate I go I had truly planned to get quotes from three dealerships. I was very p[leased with the deal I was given, the lifetime warranty, the interest rate I got ,the selection and probably most of all,the way I was treated Brian York, Mike Chino and the finance person (forgot his name) Very professional and No pressure. I would recommend to anyone looking for a car. More
by NancyW
Employees Worked With
Brian York
June 02, 2019
Bad, bad, bad We should have known what was up when Mike didn't return our call. But then my husband was convinced we should go back to Gerald's. What a mistake!! I We should have known what was up when Mike didn't return our call. But then my husband was convinced we should go back to Gerald's. What a mistake!! I keep being told to call them, because no one knows what the problem is I can tell you-it's the prices. I wrote a check for 6,999.00 for a lease. Excuse me?! More
by auntmare
Employees Worked With
Gilbert Nathan, Ahsan Chaudhary
May 26, 2019
Great experience with both the salesman and credit manger. They were extremely patient. Our sales guy was amazing he followed up every time he said he would. I would d with both the salesman and credit manger. They were extremely patient. Our sales guy was amazing he followed up every time he said he would. I would definitely come back to this dealership More
by Dezmarae campbell
Employees Worked With
Gilbert Nathan, Karim Helmy
May 20, 2019
Got a new car I was very hesitant,due to my credit situation, however these guys were awesome.. I would recommend Gerald Hyndai to any one that needs a dependable c I was very hesitant,due to my credit situation, however these guys were awesome.. I would recommend Gerald Hyndai to any one that needs a dependable car. The sales reps and manage was very helpful.. Thank you Luke and Alex.. More
by Ajamarie92
Employees Worked With
Alex Kapouranis, Gilbert Nathan, Luke Smiley
May 06, 2019
Repeat satisfied customers. Our sales associate, Karim Helmy, couldn’t possibly have been more accommodating. He was understanding and helpful in our decision of which model Hyun Our sales associate, Karim Helmy, couldn’t possibly have been more accommodating. He was understanding and helpful in our decision of which model Hyundai best fit our needs and desires. We highly recommend not only Karim, but the entire “team” at Gerald Hyundai. More
by SusieQ
Employees Worked With
Sunny Gjinolli, Michael Chino, Dany Khochaba, Karim Helmy
May 01, 2019
Great and easy experience Great Buying experience it was a happy purchase and was quick too great team Gilbert Nathan Karim Kelmy Mike Chino were very knowledgeable and helpful Great Buying experience it was a happy purchase and was quick too great team Gilbert Nathan Karim Kelmy Mike Chino were very knowledgeable and helpful. Everything was handled very professionally Thank you for the wonderful cutomer Service 5 star, will return and recommend. Kubica Family More
by MAjka12
Employees Worked With
Michael Chino, Gilbert Nathan, Karim Helmy
