Gerald Kia of Matteson

I'm sure that in the history of epic car dealership failures, there are undoubtedly experiences worse than mine. But my story was definitely bad enough to leave me screaming from the rooftops: DO NOT E failures, there are undoubtedly experiences worse than mine. But my story was definitely bad enough to leave me screaming from the rooftops: DO NOT EVER consider getting a car from Kia of Matteson. They... - sold the car I told them I was coming to get later that day & they promised to hold for me - in the midst of the week my mom was dying, no less (which they knew). I had wasted 2.5 hours driving there & back from a family member's house, time I could have spent with family dealing with funeral details. - tried to sell me a different, more expensive car that didn't even sort-of meet my criteria, after they realized they'd goofed up. - listed the car on their website with at least 5 features that didn't match the cars.com description (I stopped counting after that)...then argued it didn't matter, that they weren't legally required to have an accurate listing, and that the price shouldn't have to change. - tacked on extra charges for things I didn't ask for to the final invoice that I had to reject...twice. - told me more than once that adding heated seats would be $500 but on the invoice they put it on as $950, hoping - I guess - to make a few extra bucks off of me. - LOST one of the very expensive keys, claimed they ordered one (but didn't), & promised (repeatedly) to send one but never did. At one point, they even told me the new key had arrived...but it had never been ordered. - promised me new floor mats but then sent ones for some other model which don't fit. - the sales person personally promised to buy & send me a missing cargo mat but never did. - made a service appointment for me to get one of the things I paid for (the heated seats) done, knowing that I live 6 hours away & would have to make a special trip. They then cancelled at the last minute, causing me to waste a vacation day I'd taken. Plus they said the work took two days, not one as I'd originally been told, and that I'd have to get work done elsewhere that THEY TOLD ME SEVERAL TIMES THEY COULD DO IN HOUSE. Sheesh. - charged me sales tax for items that weren't on the invoice (twice) but didn't refund the $$. - took over 2 months to get the title paperwork sent in, and when they finally did they gave my DOT the wrong address...their own dealership's. That caused me to have to spend extra time & $$ to get replacements. - dropped phone calls, never answered them, sent me to the wrong person, or didn't return calls as promised, dozens & dozens of times. (Their phone system is SO screwy!) - was told by the top manager they've had LOTS of staffing issues lately & he'd personally make things right. Spoiler: he didn't & is the one who sent the wrong floor mats. (I will say that, to his credit, he did find & vet a repair place closer to where I live who could put the heated seats in, then quickly sent me a $500 check.) This is just a summary, but there was even more. Honestly, no dealership should ever deal with a customer the way I was treated. It's now 4 months later & I'm STILL waiting on them to get me promised items I paid for. I wasted SO much time having to follow up over and over to check on things. All I can say to you is to go elsewhere for your car. Really...you'll be way happier. More

Went beyond their work description very helpful in Went beyond their work description very helpful employee beyond their work description very helpful employee More

The service was fast & accurate. The staff were pleasant. The waiters time eas less than I was told & that was appreciated. I was also able to schedule my appointment for the very The staff were pleasant. The waiters time eas less than I was told & that was appreciated. I was also able to schedule my appointment for the very next time. More

It was a quick visit. I didn't have to wait long It was a good experience I didn't have to wait long It was a good experience More

The employee was very nice and polite to the customer, very helpful in making sure that the customer understood what she was signing. The customer was very please with her personality and the way she hand very helpful in making sure that the customer understood what she was signing. The customer was very please with her personality and the way she handle business. Look forward in the future to visit her car lot to purchase another vehicle. More

This dealership is great and always gives great customer service! I’ve been purchasing cars at this dealership for ten years and i always leave very satisfied. Mary did an amazing job helping me to leave wi service! I’ve been purchasing cars at this dealership for ten years and i always leave very satisfied. Mary did an amazing job helping me to leave with the vehicle i wanted. More

Got out of there fast with a sweet deal on my new car. Dealership has a great vibe. Dealership has a great vibe. More

The Dealership was very clean… friendly and well staffed. Also a nice selection of vehicles. staffed. Also a nice selection of vehicles. More