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Gerald Kia of Matteson

Matteson, IL

4.4
568 Reviews
Call Dealership (708) 720-8999

5501 Miller Cir Dr

Matteson, IL

60443

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568 Reviews of Gerald Kia of Matteson

July 15, 2025

Hi I recently purchased a vehicle from Kia and I am in love with it the customer service was amazing. More

by Tashay Carter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon , David Casino, Juan Parra, Aaron Carter, Shamir Turner, Matthew Bucey, Andrew Vela
Report | Print
Jul 15, 2025 -

Gerald Kia of Matteson responded

Thank you so much, Tashay! It's great to hear that you're in love with your new vehicle and that you had an amazing experience with our customer service at Gerald Kia of Matteson. We appreciate your support and look forward to serving you again in the future. Sincerely, The Team at Gerald Kia of Matteson

July 14, 2025

Service and professionalism were first class. Would definitely recommend Gerald Kia to anyone in need of work. More

by MHEPPELER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Report | Print
Jul 14, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're thrilled to hear that you experienced first-class service and professionalism at Gerald Kia of Matteson. Your recommendation means a lot to us. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 10, 2025

Pete got me on with no appointment and was able to get my car back to me same day! More

by adamlh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete in service
Report | Print
Jul 11, 2025 -

Gerald Kia of Matteson responded

Thank you for your fantastic review, Adam! We're thrilled to hear that our team at Gerald Kia of Matteson was able to assist you without an appointment and have your car ready the same day. We appreciate your support and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 09, 2025

Gerald Kia of Matteson was exactly what we were looking for. Site was clean and workers were all very informative and never pushy! More

by ISABELLASCAT17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Smith
Report | Print
Jul 09, 2025 -

Gerald Kia of Matteson responded

Thank you, Isabella,for your wonderful feedback! We're thrilled to hear that you found Gerald Kia of Matteson to be exactly what you were looking for and that our team made a positive impression. We strive to maintain a welcoming environment and appreciate your kind words about our staff. We hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

July 09, 2025

Juan and the others were very nice and professional. They gave us the help we needed to find a good vehicle. More

by eltekon2001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Parra
Report | Print
Jul 09, 2025 -

Gerald Kia of Matteson responded

Thank you! We appreciate your kind words about our team at Gerald Kia of Matteson. It’s great to hear that you received the help you needed in finding a good vehicle. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 07, 2025

Orlando was great to work with. He was very patient with us. It took several days to decide on the car. More

by Monica_ensminger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Bucey
Report | Print
Jul 07, 2025 -

Gerald Kia of Matteson responded

Thank you, Monica! We greatly appreciate your positive feedback about your experience with Orlando at Gerald Kia of Matteson. We're glad to hear that he was patient and helpful during your decision-making process. We hope you love your new car, and we look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

July 06, 2025

We had a question regarding gap insurance. No one would call us back after leaving several messages. Finally when we reached some one. They told us we are Gerald Kia not hawk Kia.. we did get More

by LGARCIA000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Does not apply
Report | Print
Jul 08, 2025 -

Gerald Kia of Matteson responded

Thank you for the feedback and the time it took. We never want a client not happy and apologize 100%. Glad to see our finance department was able to get your questions answered and please let us know if you need anything now or down the road… Christopher Brischetto Service Director

July 06, 2025

Terrible customer service, sent me away with a rhick packet of instructions to dix issue myself? Reviewed and there was no way I could do it myself! Ridiculous. Car is practically brand new and less th More

by carol.mandernach
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember
Report | Print
Jul 14, 2025 -

Gerald Kia of Matteson responded

Thanks for the review and the time it took. We never want a client not happy and will touch base directly with you. Sincerely, The Team at Gerald Kia of Matteson

July 05, 2025

Shelly exceeded my expectations with respect to the two service recalls as well as providing a complimentary new part for my trunk even though my mileage is over 38,000 miles. I expected some professional More

by LAURAWOELFEL2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
Report | Print
Jul 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your fantastic review, Laura! We're thrilled to hear that you had such a positive experience with the service recalls and the complimentary new part for your trunk. At Gerald Kia of Matteson, we always strive to exceed our customers' expectations, and it’s great to know that we've done just that for you. We look forward to seeing you on July 8th for the installation! If you have any other questions or need assistance, feel free to reach out. Sincerely, The Team at Gerald Kia of Matteson

July 05, 2025

Service was slower than usual But once it got finished l was pleased.as well More

by BILLIED1169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
Report | Print
Jul 09, 2025 -

Gerald Kia of Matteson responded

Thanks for the feedback and the time it took. We never want a client not happy and apologize for the wait time. We want to do a great job for our clients and not over do it nor under do it. Please feel free to reach out to me at your earliest convenience. Justin O'Brien Gerald Kia of Matteson Service Manager 815-953-8083 jobrien@geraldauto.com

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