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Gerald Kia of Matteson
Matteson, IL
569 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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569 Reviews of Gerald Kia of Matteson
Verified Customer
July 18, 2025
It’s always dirty in waiting area and smells of fast food. The woman bathroom had out of order sign on door but they told woman they can use it anyways…they think it was fixed and said we’ll see after y food. The woman bathroom had out of order sign on door but they told woman they can use it anyways…they think it was fixed and said we’ll see after you go…disgusting More
by heather
Employees Worked With
I don’t know the names
July 18, 2025
The Service Department is THE BEST ! Shelly is our Go-To whenever we have our cars serviced. We trust her with our cars and will only deal with her. Her experience and customer service Shelly is our Go-To whenever we have our cars serviced. We trust her with our cars and will only deal with her. Her experience and customer service skills are A+ !! More
by xofers
Employees Worked With
Shelly in Service Dept., Shamir Turner
July 17, 2025
Pete did a great job dealing with our repair (motor replacement). He also got me ina loaner vehicle which made this process “pain-free.” Thank you! replacement). He also got me ina loaner vehicle which made this process “pain-free.” Thank you! More
by BRE0225
Employees Worked With
Pete in the Service Department
July 16, 2025
Great location, Very convenient for me to bring my car in for service. Nice amenities at the dealer, And the service department was definitely top quality. for service. Nice amenities at the dealer, And the service department was definitely top quality. More
by crumpshawn
Employees Worked With
Service department
July 16, 2025
Upon arriving at the dealer, I was greeted by the service tech. Who explained everything and all pricing. Very professional, offered me a ride home, which I accepted. I also got a ride back to the dealer. Th tech. Who explained everything and all pricing. Very professional, offered me a ride home, which I accepted. I also got a ride back to the dealer. The main problem is this is where phone calls go to die. Had to call four or five times just to get through. It for you to service and after about three tries it disconnects you and tells you they’ll call you back, which never happens. That’s the only reason you did not get a five star. I believe that the dealership is understaffed. As a lot of businesses are going through that. So I completely understand. But this is a review so those are my issues. My car was fixed, it was clean no complaints about that. More
by FBPILEGGI2
Employees Worked With
Matthew Bucey
