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Gerald Kia of Matteson

Matteson, IL

4.4
569 Reviews
Call Dealership (708) 720-8999

5505 Auto Ct

Matteson, IL

60443

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569 Reviews of Gerald Kia of Matteson

July 02, 2025

Sherry who worked and took care of my car was great. She was wonderful. My issue was with the car salesmen. I believe his name was Shamar. I felt as though it was borderline harassment trying to get me More

by GESSA409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sherry 5 stars, Shamir Turner
Report | Print
Jul 02, 2025 -

Gerald Kia of Matteson responded

Sherry - I am sorry to hear that we were a bit too aggressive trying to earn your business. We are exremely passionate about helping people and putting our customers into a better situation. Often times it a service customer that needs the most help and we are always here to provide that assistance when needed. In this case it appears we pushed too hard. My apologies. Please feel free to reach out to me personally if there's anything I can do to assist you, Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

July 01, 2025

Very communicative and informative. Scheduling was easy and Pete communicated with us regarding issues, cost and solutions. More

by CSAPATO
Recommend Dealer
Yes
Employees Worked With
Pete in Service Department
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Jul 01, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you found our team, especially Pete, to be communicative and informative throughout your experience at Gerald Kia of Matteson. Providing clear solutions and ease of scheduling is important to us. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 01, 2025

I took my car in for a recall. Pete was very helpful and kept me in the loop while I waited. The service didn’t take as long as he originally said it would. More

by VONTEIER STEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
Report | Print
Jul 01, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Vonteier! We’re thrilled to hear that Pete provided you with excellent service during your recall visit. It's great to know that he kept you informed and that the service time was quicker than expected. We appreciate your feedback and look forward to seeing you again at Gerald Kia of Matteson! Sincerely, The Team at Gerald Kia of Matteson

July 01, 2025

Very friendly and answers any questions I have i have brought 2 cars from here More

by reese2532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deved
Report | Print
Jul 01, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We appreciate your continued trust in Gerald Kia of Matteson and are glad to hear that our team has been friendly and helpful with your questions. If you need anything else, don’t hesitate to reach out. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 01, 2025

Shelly was great she’s always attentive and kind. I always know that I will get the best experience with her. More

by chisholm.devin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
Report | Print
Jul 01, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Chisholm! We're thrilled to hear that Shelly provided you with attentive and kind service. At Gerald Kia of Matteson, we strive to ensure our customers have the best experience possible. We look forward to welcoming you back for your next visit! Sincerely, The Team at Gerald Kia of Matteson

June 28, 2025

Treated very well by staff…and despite the heat they had to endure in the service center that day. Was updated on how long my vehicle would be completed. A bit pricey for services but as long as I feel I ca More

by AMORE34
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Report | Print
Jun 28, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're glad to hear you felt well-treated by our staff at Gerald Kia of Matteson, even in challenging conditions. We appreciate your trust in us and look forward to serving you again in the future. If you have any questions or need assistance, don't hesitate to reach out! Sincerely, The Team at Gerald Kia of Matteson

June 27, 2025

Shamir is very personable and a good guy to work with. He takes care of his customers. More

by karenkurzeniec
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shamir Turner, Matthew Bucey
Report | Print
Jun 27, 2025 -

Gerald Kia of Matteson responded

Karen, thank you for taking the time to leave us a review! We appreciate your feedback about our team and are glad to hear that you had a positive experience with us at Gerald Kia of Matteson. We look forward to seeing you again in the future. Sincerely, The Team at Gerald Kia of Matteson

June 26, 2025

The place was very nice and helpful. They have me in and out and no time at all. Shelley is very nice. Person she takes care of people. More

by sherridettloff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shetty
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Jun 26, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Sherri! We're thrilled to hear you had a positive experience at Gerald Kia of Matteson. Shelley truly cares about our customers, and it’s great to know her efforts made your visit smooth and efficient. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

June 26, 2025

Good service, great team services, complete recalls in a timely manner. Service department work well with and great customer service More

by valsj61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino, Juan Parra, Aaron Carter, Shamir Turner, Matthew Bucey, Andrew Vela
Report | Print
Jun 26, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We're pleased to hear that you experienced good service and timely recall completions at Gerald Kia of Matteson. Our team strives to provide excellent customer service, and we're glad it showed during your visit. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

June 25, 2025

Very very very very very very very very very very very very very very very very very very good More

by mikecupak
Recommend Dealer
Yes
Employees Worked With
Samantha, Shamir Turner, Matthew Bucey
Report | Print
Jun 26, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your amazing review, Mike! We're thrilled to hear that you had such a positive experience at Gerald Kia of Matteson. Your satisfaction means the world to us. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

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