Gerald Kia of Matteson

I recently purchased a vehicle from Gerald Kia of Matteson and I can't say enough good things about my experience with Aaron Carter. From the moment I walked in, he was friendly, knowledgeable, and t Matteson and I can't say enough good things about my experience with Aaron Carter. From the moment I walked in, he was friendly, knowledgeable, and truly focused on helping me find the right car—not just making a sale. Aaron took the time to understand what I was looking for, answered all my questions honestly, and never pressured me into anything. The whole process was smooth, transparent, and actually enjoyable (which is rare when buying a car!). More

Their service staff is very welcoming and they honor the time that you scheduled your car for service. Unless there is a major issue, you are in and out in less than 90 mins. Unlike other dealers that have time that you scheduled your car for service. Unless there is a major issue, you are in and out in less than 90 mins. Unlike other dealers that have you waiting for an oil change or brake service for three hours plus. More

Service Advisors are nice. But I don't know what goes on with the techs. On average, it's taken them 4-6 hours to do an oil change and every other visit a tire rotation. It's r But I don't know what goes on with the techs. On average, it's taken them 4-6 hours to do an oil change and every other visit a tire rotation. It's ridiculously long, especially when there's only 4-5 customers in the waiting room. But the Service Advisors do a very good job with updates, when they have them. More

Everything was great! Shelly was wonderful. The technicians did a great job That more then 3 words lol Shelly was wonderful. The technicians did a great job That more then 3 words lol More

Our salesman Orlando was great! He was very patient with us. Changed the car I was interested in twice. He was very patient with us. Changed the car I was interested in twice. More

How do you bring a car in and it comes out in worst shape then it was then it was More

Service was great and I love my new purchase everything went nice and smooth!!! Thank you went nice and smooth!!! Thank you More

They have a long wait time even for an appointment. They are accommodating to the appointment They are accommodating to the appointment More

I’ve been going to this dealership for years Shelly has been taking care of me for the last year or so and I’m so happy to see her when I go there. She is always keeping me informed and is a pleasure to wo been taking care of me for the last year or so and I’m so happy to see her when I go there. She is always keeping me informed and is a pleasure to work with. More

Shelly has been awesome to deal with every time I come in. She always keeps me Informed of what’s going on ! in. She always keeps me Informed of what’s going on ! More