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Gerald Kia of Matteson

Matteson, IL

4.4
568 Reviews
Call Dealership (708) 720-8999

5501 Miller Cir Dr

Matteson, IL

60443

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568 Reviews of Gerald Kia of Matteson

June 20, 2025

Your service department is awesome. Shelly is a great person to deal with she is very knowledgeable and stays on top of her clients needs More

by Kia1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly in servixe, Aaron Carter, Matthew Bucey
Report | Print
Jun 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with our service department and that Shelly made a great impression. At Gerald Kia of Matteson, we strive to meet our clients' needs, and it's wonderful to know we succeeded with you. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

June 19, 2025

Not good I had to call to find out if my vehicle was even serviced at 4pm the day it was scheduled and to find out they forgot it and did a express oil change and supposably checked for an oil leak. Not happ More

by sballard1829
Recommend Dealer
No
Employees Worked With
Chris
Report | Print
Jun 24, 2025 -

Gerald Kia of Matteson responded

Thank you for the feedback and the time it took. I sincerely apologize for the frustrating experience you encountered with our service, and thank you for your feedback so that we can make the appropriate changes. We attempted to reach out on 6/19 and left you messages. When you have the opportunity please call us to discuss any issue. Sincerely, Justin O'Brien jobrien@geraldauto.com

June 19, 2025

Every time I come it's a up charge for nothing and terrible service area More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department sucks
Report | Print
Jun 20, 2025 -

Gerald Kia of Matteson responded

Kay, I sincerely apologize for the frustrating experience you encountered with our service. It seems that we did not meet your expectations, and that is not the service we aim to provide. Please reach out to me at your earliest convenience so we may improve your experience. I look forward to hearing from you soon. Sincerely, Justin O'Brien jobrien@geraldauto.com

June 19, 2025

Staff Shelly was very friendly and professional. The waiting area was a bit too color and flared up my allergies.. overall I was satisfied with my service! More

by gangie1999
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY. I rate her a 5 Star
Report | Print
Jun 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We’re delighted to hear that you found Shelly to be friendly and professional during your visit to Gerald Kia of Matteson. We appreciate your input regarding the waiting area and will certainly consider it to improve our guests' experience. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

June 19, 2025

I was having ongoing issues with a particular service advisor, who was not particularly skilled at problem-solving. Mr. Brischetto and Mr. O’Brien made it right! Their service was exemplary and they solv More

by akida.anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Brischetto, Justin O'Brien
Report | Print
Jun 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback, Akida! I'm glad to hear that Mr. Brischetto and Mr. O’Brien were able to assist you and resolve your issue quickly at Gerald Kia of Matteson. We appreciate your recognition of their exemplary service. We hope to serve you again in the future! Sincerely, The Team at Gerald Kia of Matteson

June 18, 2025

Chris was fantastic in the service department. He had excellent customer service. He kept me informed from beginning to the end about my car. More

by alonzoporter14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one talked to me in sales or finance!
Report | Print
Jun 18, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback, Alonzo! We're thrilled to hear that Chris in our service department provided you with excellent customer service and kept you informed throughout the process. At Gerald Kia of Matteson, we strive to ensure our customers have a seamless experience. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

June 18, 2025

Excellent experience all around. Blah blah, blah, blah, blah, blah blah blah blah blah blah. More

by betsynstevej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Jun 18, 2025 -

Gerald Kia of Matteson responded

Thank you for your excellent review! We truly appreciate your positive feedback and are glad to hear you had a great experience with us at Gerald Kia of Matteson. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

June 17, 2025

Everyone I encountered was friendly and accommodating, which made the wait pleasant. Noodles to all the staff. More

by jazzygrandma5
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Shamir Turner, Matthew Bucey
Report | Print
Jun 17, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you found our team to be friendly and accommodating during your visit to Gerald Kia of Matteson. Your kind words will certainly be shared with the staff. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

June 17, 2025

The service was great. Quick and easy process. My service tech was very thorough on what needed to be done and what was covered under warranty. More

by KB96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Report | Print
Jun 17, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with our service team at Gerald Kia of Matteson. Our goal is to provide quick and thorough service, and we're glad to know that your service tech was able to address everything clearly. We appreciate your feedback and look forward to seeing you again for your next service! Sincerely, The Team at Gerald Kia of Matteson

June 17, 2025

What they said they would do and within the timeframe…they did accomplish all work More

by snodawg618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly …excellent
Report | Print
Jun 17, 2025 -

Gerald Kia of Matteson responded

Thank you for your positive review! We’re glad to hear that we were able to accomplish all the work within the timeframe we promised. At Gerald Kia of Matteson, we strive to meet our customers' expectations, and your feedback is greatly appreciated. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

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