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Gerald Kia of Matteson

Matteson, IL

4.4
568 Reviews
Call Dealership (708) 720-8999

5505 Auto Ct

Matteson, IL

60443

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568 Reviews of Gerald Kia of Matteson

May 31, 2025

Positive informative great customer service Shelly is your number one person keeping me in the loop sharing all significant details More

by emz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
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Jun 02, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We greatly appreciate your kind words about Shelly and our customer service at Gerald Kia of Matteson. It's fantastic to hear that she kept you informed throughout the process. We’re glad to have had the opportunity to assist you, and we look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

May 30, 2025

Completely unprofessional experience from start to finish. The car is doing well but I’m at a loss of words for how the entire experience was. Definitely need to evaluate the process here More

by csmallrdh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t really remember peoples names other than Kertius. He was nice but uninformed , Andrew Vela
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Jun 04, 2025 -

Gerald Kia of Matteson responded

csmallrdh - I am truly sorry to hear about your experience. It sounds like we fell far short of your expectations as well as ours. Please reach out to me directly. I would like to hear about where we missed the opportunity to make you satisfied. Joshua Patrick Breen General Manager Gerald Kia of Matteson

May 29, 2025

So happy with my new car! Shamir, Matt and Josh were great in helping us get into the vehicle we wanted. I will definitely recommend to others who are looking to purchase a ca More

by jenifercora1219
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Breen, Shamir Turner, Matthew Bucey
Report | Print
Jun 02, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you are so happy with your new car. It’s great to know that Shamir, Matt, and Josh provided exceptional service during your experience. We appreciate your recommendation and look forward to assisting you and your friends at Gerald Kia of Matteson in the future! Enjoy your new vehicle! Sincerely, The Team at Gerald Kia of Matteson

May 28, 2025

ok. There was a problem,. Measure of a business is how problem is addressed by the business and how problem was resolved. Resolved quickly and pleasan More

by EAYURMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
peter s.
Report | Print
Jun 02, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Peter and our team at Gerald Kia of Matteson. It's great to know that we could resolve your issue quickly and efficiently. Your satisfaction is our priority, and we appreciate your kind words about our service. Enjoy your KIA, and we look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

May 27, 2025

Chris was excellent. He got us in and out quickly. He was also very accommodating. More

by tnenglish1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter, Matthew Bucey
Report | Print
Jun 02, 2025 -

Gerald Kia of Matteson responded

Thank you for your fantastic review! We're thrilled to hear that Chris provided excellent service and got you in and out quickly. At Gerald Kia of Matteson, we strive to accommodate our customers' needs. We hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

May 25, 2025

The dealer goes back on their word when they are in the wrong not putting the customer first More

by bhagyesh037
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun brown, Andrew Vela
Report | Print
Jun 03, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback. At Gerald Kia of Matteson, we strive to prioritize our customers' needs and appreciate your input. We encourage you to reach out directly so we can better understand your experience and work toward a resolution. Your satisfaction is important to us. Sincerely, The Team at Gerald Kia of Matteson

May 23, 2025

The process was very smooth. The work was completed as promised and explained in detail. More

by fb413308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in the service department
Report | Print
Jun 02, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're thrilled to hear that you had a smooth experience at Gerald Kia of Matteson. We take pride in providing detailed explanations and delivering on our promises. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 23, 2025

The employees were very courteous and very attentive. And explained everything very well.I really appreciate that thank you More

by LULAA.CAREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
Report | Print
Jun 02, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback, Lulaa! We’re thrilled to hear that our team at Gerald Kia of Matteson was courteous and attentive, providing you with clear explanations. Your appreciation means a lot to us. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 23, 2025

Everyone makes you feel welcome. Was there last week for a recall. Went into the showroom, I got hugs from Aaron and Josh and both spent time asking how i was and how I like my car , More

by Zemom18
Recommend Dealer
Yes
Employees Worked With
My first visit, I talked to Josh (manager), Aaron was my salesman, The finance manager Andrew, to the cashier, My first oil change (can't remember his name) And Lastly Shelly in service helping me with my recall! I pass out business cards often!
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May 23, 2025 -

Zemom18 responded

Love your store!

May 23, 2025

This dealership was knowledgeable, helpful, and hassle free. We were very happy with the whole experience. More

by Nlfredrick
Recommend Dealer
Yes
Employees Worked With
Andrew Vela, Andrew Vela
Report | Print
Jun 02, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you found your experience at Gerald Kia of Matteson to be knowledgeable, helpful, and hassle-free. We strive to make every visit enjoyable, and your feedback is greatly appreciated. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

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