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Gerald Kia of Matteson

Matteson, IL

4.4
568 Reviews
Call Dealership (708) 720-8999

5505 Auto Ct

Matteson, IL

60443

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568 Reviews of Gerald Kia of Matteson

May 23, 2025

Was received at my appointment time without delay. Warmly greeted it was explained what would be done and an approximate time of completion. I was offered transportation home which I declined. I la More

by RSAH001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete in service. Five stars!
Report | Print
May 27, 2025 -

Gerald Kia of Matteson responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Gerald Kia of Matteson! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Team at Gerald Kia of Matteson

May 23, 2025

Antenna problem, damaged by Gerald, was remedied perfectly. However, beep, indicating doors are locked no longer works. I have to return to get this remedied. Again More

by EAYURMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter, excellent. One of the main reasons why my Kia is in tip top shape@!!
Report | Print
May 27, 2025 -

Gerald Kia of Matteson responded

We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon. Sincerely, The Team at Gerald Kia of Matteson

May 23, 2025

They seem friendly and send you in your way, but they aren’t reliable with the EV6 at all! More

by drfandersonjohnson21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pete
Report | Print
Jun 02, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We appreciate you taking the time to share your experience at Gerald Kia of Matteson. We're delighted to hear that you found our team friendly and that your car was taken care of promptly. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

Aug 16, 2025 -

drfandersonjohnson21 responded

I’ve since found out that your team wasn’t completely honest with me when my car was supposedly fixed and ready to be charged at home.

Aug 16, 2025 -

Gerald Kia of Matteson responded

I see that you are having an issue with the EV6. Please contact me right away. I want to clear up any misunderstanding and rectify this situation. Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

May 21, 2025

We would definitely use this dealership in the future! They were friendly knowledgeable and helpful! Smooth transaction. More

by fredrickrealtor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Carter, Matthew Bucey, Andrew Vela
Report | Print
May 21, 2025 -

Gerald Kia of Matteson responded

Thank you for the wonderful review! We are thrilled to hear that you found Gerald Kia of Matteson to be friendly, knowledgeable, and helpful, and that your transaction went smoothly. We appreciate your trust in us and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 20, 2025

Chris was very informative and helpful and a very well mannered nice guy! Thanks for the help! More

by gianiquelight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino, Juan Parra, Aaron Carter, Shamir Turner, Matthew Bucey, Andrew Vela
Report | Print
May 21, 2025 -

Gerald Kia of Matteson responded

Thank you, Chris, for your wonderful review! We're thrilled to hear that you found our team informative and helpful. If you ever need assistance again, please don't hesitate to reach out. We look forward to welcoming you back to Gerald Kia of Matteson! Sincerely, The Team at Gerald Kia of Matteson

May 20, 2025

Everyone was so nice. I was suppose to get a free oil change for the life of the car. They charged be 106.00 More

by tyneeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
Report | Print
May 27, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Team at Gerald Kia of Matteson

May 20, 2025

Did a great job and got my car back asap great place to do business with More

by codygarrett918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner, Matthew Bucey
Report | Print
May 21, 2025 -

Gerald Kia of Matteson responded

Thank you, Cody, for your wonderful review! We're thrilled to hear that you had a great experience and got your car back quickly. At Gerald Kia of Matteson, we strive to provide excellent service, and it's always rewarding to know our customers appreciate it. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 19, 2025

Every time I come there they treat me with special care. The customer service person Chris went above the call of duty. That was amazing to me. More

by CHRISSYSNURSERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Shamir Turner, Andrew Vela
Report | Print
May 21, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience at Gerald Kia of Matteson and that Chris provided you with exceptional service. It's always our goal to treat our customers with special care. We look forward to welcoming you back in the future! Sincerely, The Team at Gerald Kia of Matteson

May 19, 2025

Everyone is very friendly and helpful they give you an appointment without waiting too long and explain everything More

by grayhair23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
Report | Print
May 21, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We truly appreciate your kind words about our friendly and helpful team at Gerald Kia of Matteson. We're glad to hear that you had a smooth experience with your appointment and that everything was clearly explained. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

May 19, 2025

Only experienced the service department and was satisfied with their services as well as what they wrote as to what could need work in the future. More

by wheels8827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not have any names other than Chris, who was my service contact, Andrew Vela
Report | Print
May 21, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We appreciate your satisfaction with our service department at Gerald Kia of Matteson. It's great to hear that you found our team informative about future needs. If you have any further questions or need assistance, feel free to reach out. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

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