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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
399 Reviews
Call Service Center (708) 720-8999

399 Reviews of Gerald Kia of Matteson - Service Center

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August 08, 2025

I was very satisfied with the service performed on my vehicle. It was done in a timely manner. More

by JLDOPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in Service
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Aug 08, 2025 -

Gerald Kia of Matteson responded

Thank you for your review! We're pleased to hear you were very satisfied with the service performed on your vehicle at Gerald Kia of Matteson. Providing timely and quality service is our goal, and we appreciate you taking the time to share your experience. We look forward to seeing you again. Sincerely, The Team at Gerald Kia of Matteson

August 08, 2025

Professional and knowledgeable. Kept me informed with clear details of what was needed and what was being done. More

by A MACON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
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Aug 08, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We're happy to hear that you found our team at Gerald Kia of Matteson to be professional and knowledgeable. Keeping our customers informed is a top priority for us. We look forward to welcoming you back soon. Sincerely, The Team at Gerald Kia of Matteson

August 08, 2025

Good people and seem to care about your needs and keep you informed about the service More

by becker.fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino
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Aug 08, 2025 -

Gerald Kia of Matteson responded

Thank you, Fred! We appreciate your feedback about our team at Gerald Kia of Matteson. It's great to hear that you felt well-informed and taken care of during your service experience. We look forward to serving you again. Sincerely, The Team at Gerald Kia of Matteson

August 08, 2025

My visit to Gerald KIA of Matteson is always a great experience! Great customer service and the people in the service department know what they are talking about and explain everything clearly. I apprec More

by INGRIDLPRICE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Report | Print
Aug 09, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Ingrid! We're thrilled to hear that you consistently have a great experience at Gerald Kia of Matteson. Our team takes pride in providing excellent customer service and clear communication, so it's fantastic to know that you appreciate the care we take with your vehicle. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

August 07, 2025

Customer Service was excellent and very informative. It was a pleasant visit as per usual and I will definitely recommend this facility. More

by TNTFARMBY
Recommend Dealer
Yes
Employees Worked With
A lady, don't remember her name
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Aug 08, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We truly appreciate your kind words about the excellent customer service at Gerald Kia of Matteson. It’s great to hear that you had a pleasant visit and found our team informative. We look forward to serving you again and appreciate your recommendation! Sincerely, The Team at Gerald Kia of Matteson

August 07, 2025

Great attitude and atmosphere, they took care of me Great and I appreciate everything, thanks More

by kennethcrawford810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2025 -

Gerald Kia of Matteson responded

Thank you for your positive feedback, Kenneth! We’re thrilled to hear that you experienced a great attitude and atmosphere at Gerald Kia of Matteson. Your appreciation means a lot to us. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

August 06, 2025

Despite my previous issues, I'm happy to say Mr. Christopher resolved the issue in a totality and in an appropriate time. The shows professionalism, resolved the issue, and regained my trust with Ki More

by Dr. Yusuf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Christopher and Shelly (5 stars)
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Aug 07, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback, Dr. Yusuf! We're thrilled to hear that Christopher was able to resolve your issues and restore your trust in Kia. At Gerald Kia of Matteson, our team strives for professionalism and accountability, and it’s great to know that we met your expectations. We appreciate your support and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

August 05, 2025

Very punctual, staff was very friendly, and effective communication. Place is clean and staff is attentive. Pete was great More

by jessicalbethke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete 5 stars
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Aug 05, 2025 -

Gerald Kia of Matteson responded

Thank you, Jessica! We appreciate your feedback about your experience at Gerald Kia of Matteson. It's great to hear that you found our staff friendly and attentive, and we're glad that Pete made a positive impression. We look forward to welcoming you back soon. Sincerely, The Team at Gerald Kia of Matteson

August 05, 2025

Great Customer service from everyone. They are a bit backed up with getting an appointment but service was great More

by jerewatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris from service
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Aug 05, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your feedback! We're thrilled to hear that you received great customer service at Gerald Kia of Matteson. We appreciate your understanding regarding the appointment backlog, and we're glad that your service experience was positive. We look forward to serving you again soon! Sincerely, The Team at Gerald Kia of Matteson

August 05, 2025

Very friendly staff, spacious, clean and comfortable waiting area. Car inspection, oil change and car wash was done in a timely manner, will more likely return in the future. More

by vickiemoorenelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 06, 2025 -

Gerald Kia of Matteson responded

Thank you for sharing your experience, Vickie! We're glad to hear that you found our staff friendly and our waiting area comfortable. It's great to know that your car inspection, oil change, and car wash were completed in a timely manner. We hope to see you again at Gerald Kia of Matteson in the future! Sincerely, The Team at Gerald Kia of Matteson

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