Gerald Kia of Naperville

On 11/22 stopped by to check sportage cars. I worked with one of the sales rep along with manager and have put in a deposit for a Kia sportage coming in January 2023. Later, my priorities got c I worked with one of the sales rep along with manager and have put in a deposit for a Kia sportage coming in January 2023. Later, my priorities got changed and needed a car in 3rd week of December. which I found with a different dealer. So, called on 11/29 and asked to cancel order. I was promptly told the order has been cancelled and refund had been issued back on the card. But I never received a confirmation email. Despite of following up multiple times.I was repeatedly told the same old story. But the deposit was never refunded. Until, I stopped by on 12/14 and asked for the cancellation confirmation receipt. After waiting for more than 30mins I get a confirmation receipt which doesn’t reflect the date of refund or the method of refund. And was advised to check with the back why the he refund wasn’t applied. After getting back home. I see, the deposit was refunded back on card. Which clearly tells that the refund wasn’t applied until 12/14. They have been lying all these days. So, Be careful when you put a deposit. And later, change your preferences. More

This dealership has the best service professionals I ever dealt with, they are very helpful, very honest, polite, treat everyone with respect and attention. Not like the dealer in Willow brook. This is the dealt with, they are very helpful, very honest, polite, treat everyone with respect and attention. Not like the dealer in Willow brook. This is the new home for my Kia s Sorento, Soul, Cadenza and Forte. More

Salesperson Kamen Bobbitt was great. Very helpful and played fewer sales games than other local Hyundai/Kia dealerships too. Still remember to always bring along someone familiar with ca Very helpful and played fewer sales games than other local Hyundai/Kia dealerships too. Still remember to always bring along someone familiar with car negotiations if it’s your first time. Thanks Kamen! More

Expect Exuberant Price Markups for anything. Don't believe the Google reviews. They are price gouging like crazy. Don't believe the Google reviews. They are price gouging like crazy. More

First, Jessica Johnson was an excellent representative for Kia. She was proactive, communicated clearly, and was very flexible. Regarding service, we would rate Jessica a 10. Frankly, our overall rating o for Kia. She was proactive, communicated clearly, and was very flexible. Regarding service, we would rate Jessica a 10. Frankly, our overall rating of the dealership and now our impression of Kia would be even lower if we hadn't enjoyed working with her and the fact that we simply love the vehicle. We feel Gerald Kia of Naperville is currently gouging its customers simply because it can. We received a $7K dealer markup over MSRP, amounting to about 15% of the total value of the vehicle. We had read stories of such practices online, but were really unprepared for the extent to which a dealership would take advantage of the current chip shortage and low inventory, in particular for a low emission EV hybrid. We budgeted for a more expensive vehicle and anticipated a higher APR due to inflation, necessitating perhaps more down to get a better deal (which we did). What caught us off guard and will result in us looking elsewhere in the next year or two as we look to upgrade our Toyota Prius to a full EV was the dealership policy in a seller's market. They were looking to take advantage of the situation and they did. For that reason and that reason alone, we would never recommend Gerald Kia. More

I worked with Quentin and Andre and my experience was amazing. I purchased my first car in quickly. They both helped make sure that I was able to get everything I wanted in a car within budget. They were amazing. I purchased my first car in quickly. They both helped make sure that I was able to get everything I wanted in a car within budget. They were both very knowledgeable on all the cars I test drove!! More