Gerald Kia of Naperville

Q Rocks. Best car buying experience ever Quentin was the best to work with. We asked a lot of questions and he was patient and also very thorough. He was also very kind and helped to make s Quentin was the best to work with. We asked a lot of questions and he was patient and also very thorough. He was also very kind and helped to make sure that our 4 year old was taken care of throughout. It was great, from start to finish. I would totally recommend Gerald, Kia and of course Quentin!!! Oh and the car is great too! More

I got the Kia Optima I wanted! I went to the dealership on a random day with the intention of "test driving" a Kia Optima. I was excited when I pulled onto the lot and the color (BL I went to the dealership on a random day with the intention of "test driving" a Kia Optima. I was excited when I pulled onto the lot and the color (BLUE) I wanted was the first one I saw when I pulled up. I was paired up with a salesman, Quentin, who reminded me of a long lost friend. We conversed as if we had known each other for years and through that conversation, Quentin figured out exactly what I was looking for. He was completely honest with me along the way letting me know what was unrealistic for me, but he made up for any uneasiness by offering other positive options. In the end, I was pleased with the service. Suzie even won my son over by keeping him company through the long process and giving him a few keepsake items. The staff at Gerald Kia of Naperville made me feel like family from the moment I arrived until I left and I could not more grateful for them all! More

Superb Customer Service!!!! Quentin was very knowledgable and helpful in helping my select my brand new Kia Soul. He walked me through the process in buying my first new car all Quentin was very knowledgable and helpful in helping my select my brand new Kia Soul. He walked me through the process in buying my first new car all by myself! I most certainly will return in the future! Christal "Soul" More

Painless First Car Experience, Mike and Anthony are GREAT!! As the title says, this was my first time buying a car on my own, no parents or older person to help out. After talking with quite a few dealers I de As the title says, this was my first time buying a car on my own, no parents or older person to help out. After talking with quite a few dealers I decided to make the 45 minute drive out to Gerald Kia in Naperville. Not only were they one of the few dealers who had the exact model I was looking for, but they answered my questions very honestly and did not use any of the "dealer tricks" I had experienced with other dealers. When I arrived I was taken care of right away, Mike and Anthony were great to work with, very professional but friendly at the same time, and the entire process was completely painless and actually a bit fun. I left feeling 100% satisfied and I knew they had given me the best deal possible. As the other reviews say, there are a lot of Kia Dealers out there but the employees at Gerald really make it stand out. I would recommend them to anyone. A+ The massive flat screen tv and free starbucks/hot chocolate machine in the waiting area are a nice plus when waiting for service as well. More

Kia forte Glad I bought my car here, went to many kia dealers in the area this ones was one of the best for sure. Quentin was so nice! Glad I bought my car here, went to many kia dealers in the area this ones was one of the best for sure. Quentin was so nice! More

Quentin Stanley is THE guy to work with! I came into the dealership with a tough trade and deal to make. Quentin Stanley was honest, down to earth, and extremely professional. In the end I I came into the dealership with a tough trade and deal to make. Quentin Stanley was honest, down to earth, and extremely professional. In the end I left very satisfied that my best interests were taken into consideration. Quentin and his complete managerial and finance team were highly accommodating, open to my many questions and vehicle changes, and in the end were grateful that I had taken up their whole (yes, open to close!) day. I would highly recommend this dealership and working with Quentin. You will not be disappointed in your experience! I will purchase from this dealership again in a heartbeat. Oh, and by the way, their lifetime warranty and free vehicle maintenance (oil changes, tire rotations, etc.) are a great deal to add to your deal. I have a car which will cost me nothing to maintain for many years and miles to come. Thanks, Q! More

Unreal We were beyond impressed with our experience purchasing our 2015 Kia Soul at Gerald Kia of Naperville. Quentin was incredible to work with - he was ve We were beyond impressed with our experience purchasing our 2015 Kia Soul at Gerald Kia of Naperville. Quentin was incredible to work with - he was very patient with us, had a great personality, and wasn't pushy at all. He blew us away when we told him we fell in love with this car and by some magic he found a way to make it work for our budget. Working with Quentin was a perfect fit for us and the whole buying experience was unreal. More

Amazing!!! I loved my expierence at Gerald Kia of Naperville. I got to work with Quentin Stanley who was amazing! He made everything easy to understand and worke I loved my expierence at Gerald Kia of Naperville. I got to work with Quentin Stanley who was amazing! He made everything easy to understand and worked with me on everything. He found exactly what I needed. He's so friendly and fun to talk with. He made the expierence wonderful. Such a nice man!! More

"Q" was the best salesman I have ever had! I had given up on dealerships and their games. Looking for a car for my wife and it was a miserable experience. I had seen on the internet that naperv I had given up on dealerships and their games. Looking for a car for my wife and it was a miserable experience. I had seen on the internet that naperville kia had the car we wanted. My wife called and got Quentin "Q" on the phone. She said maybe we would stop in that night or maybe it would be next week. She was impressed with "Q" enough we went that night. It was 10 degrees outside. When we showed up unannounced"Q" had the car inside warmed up , washed and ready to show. That car didn't have exactly what my wife wanted. Found out my sister in law got a huge discount on a Hyundai if we went that route. We were so impressed with "Q" that we bought from another Gerald dealer. When I called to tell " Q" he was great about it. My wife was so impressed with him that we stopped in "45 minute trip from us" just to tell him thank you. So if your buying from naperville kia "Q" is the guy! More

Mistake well corrected The dealership made a mistake. The car they sold us did not have a certain feature we had agreed on. When we discovered the omission the next day, w The dealership made a mistake. The car they sold us did not have a certain feature we had agreed on. When we discovered the omission the next day, we immediately contacted the sales department. Right away, they recognized the error and offered an exchange for a properly equipped car at no price increase. This swap definitely cost the dealership some money, but throughout they were apologetic, and willing to do everything necessary to set things straight. So OK, maybe the mistake never should have happened. It is easy to have a good experience when everything goes well, but you often find the true nature of someone when they have a set a mistake to rights. Gerald Kia did just that, and they have our absolute respect and thanks, along with our highest recommendation. More