Gerald Kia of Naperville

We purchased a brand new kia optima LX. They keep pushing the price up by going back and forth from the original price we want until we get tired of it. and then they make you wait for hrs just to see the fi the price up by going back and forth from the original price we want until we get tired of it. and then they make you wait for hrs just to see the finance manager and then the get you out so quickly that that don't show you all the documents of how much total you are buying. We were sent home with NO details of the sales. Very shady They tricked us by telling us that they are offering us a 1 yr free maintenance and for only 14 dollar a month we can get 5 yrs maintenance. but the really they charge me 1,000 for 5 yrs maintenance and when I call to cancel they told me I cannot cancel because it part of buying a CAR!!!. More

My intent that day was to lease a new car, I had my heart set on a VW Jetta but decided to just give the Optima a test drive. Well I wanted to go with the Optima, it was bigger, better gas mileage and my wi set on a VW Jetta but decided to just give the Optima a test drive. Well I wanted to go with the Optima, it was bigger, better gas mileage and my wife already owned a 2007 and we pleased. I got everything I wanted with the lease program and what I was expecting on my trade-in. Michael Gately was very easy to work with, he meet all my needs and even though my lease has a 3-year scheduled service, I will be using Gerald Kia to get my wife's Optima serviced as well. Thank you More

Michael was very friendly and helpful, both on the phone and when we arrived at the dealership. We felt no pressure, and were made to feel at home. All questions were answered, and we felt Michael and manag and when we arrived at the dealership. We felt no pressure, and were made to feel at home. All questions were answered, and we felt Michael and managers were patient and took the time to make sure we felt our needs were met. It was an easy decision to lease our first Kia. Thanks, Tim and Chris Garlisch More

Got online quote for 2011 Kia Optima EX with Premium Pkg for $22,947 +TAX+TTL. They did not have in stock and asked me to get LX at discounted price. Kept pushing for LX and priced my required one (EX) way for $22,947 +TAX+TTL. They did not have in stock and asked me to get LX at discounted price. Kept pushing for LX and priced my required one (EX) way over than their quoted price (actually close to sticker price $24,749 +TAX+TTL). Basically, they have a glut of LXs and probably wanting to get rid of them but that's not the way to do it. We go online to save time and hassle of bargaining and finding vehicle availability instead of driving around. Overall, I would rate it a bad experience. More

I worked with a lot of salesman over the internet while searching for a new Kia Forte, but Michael Gately at Gerald Kia was by far the best. He's responsive and attentive without being pushy or obnoxious. searching for a new Kia Forte, but Michael Gately at Gerald Kia was by far the best. He's responsive and attentive without being pushy or obnoxious. No hard sell - which was very refreshing. I buy a new car every three years, and I normally dread the whole process, but this was the most pleasant, fastest car buying experience I've ever had. I would definitely recommend Gerald Kia, and Michael Gately in particular, to anyone looking for a new car. Thanks, Michael - I love my car! More

I came here in the past and I got really crappy service. Sooo, when I was in the market for another car I was REALLY pondering on coming back to this dealership. Went to the Chicago Auto Show took a survey Sooo, when I was in the market for another car I was REALLY pondering on coming back to this dealership. Went to the Chicago Auto Show took a survey on the Kia Optima and got connected with Sandy Jackson. All I could say was WOW! She is AWESOME!!! She made me feel really comfortable which made me feel at ease! Now I am a proud owner of a Kia Forte! Love the car! More

I was first contacted by Sandy Jackson upon completing an internet request for quotes for a Kia Sorrento. I immediately received a few replies via email and one stood out. It was the reply from Sandy becau internet request for quotes for a Kia Sorrento. I immediately received a few replies via email and one stood out. It was the reply from Sandy because it included quotes for he car I referenced. The others did not. Sandy followed up with a phone call a couple of days later, but I couldn't speak at the time. Later, I visited Sandy at Gerald Kia to check out the Sorrento and as it turns out, they also were a Subaru dealer. Our decision turned towards the Subaru Forrester for a number of reasons. Sandy worked with us to test drive the car, no pressure, no rush, just good solid information and answers to our questions. Her patience convinced me to give her an opportunity to match any offers as well as take advantage of Gerald's offer of lifetime power train warranty and other extras. Did some more shopping, checked out Consumer Reports and other ratings and price reports. Got other bids and went back to Sandy to see if her offer to match would be a easy as promised. It was that simple. I got what I wanted at the price I wanted and got some additional accessories and extended warranty as well. Thanks for the help Sandy! More

I had a great experience at Gerald Kia! I basically knew what I was looking for in a vehicle and I was able to get that plus some for a great price. Michael was great to work with, as I was initially on my what I was looking for in a vehicle and I was able to get that plus some for a great price. Michael was great to work with, as I was initially on my lunch break and allowed me to leave my trade in and go back to work with the car I was looking into and come back once work was over. The financial department was great to work with as well. My husband and I knew what price we were willing to pay and they were able to give that to us. I love my new Optima and will gladly recommend anyone to shop at Gerald Kia for their new or used vehicle. I will also be back in the future!! Thank you! More

I was so please with the service I received and over joyed at the way the guys all work to helped me to get the car I really want, 2 thumbs up to you Mr Vanderplow Gerald Kia should be very glad that yo joyed at the way the guys all work to helped me to get the car I really want, 2 thumbs up to you Mr Vanderplow Gerald Kia should be very glad that you work for them I look forward to my next visit. More

I recently purchased a 2011 Kia Sorento at Gerald Kia in Naperville, IL. I received great treatment from my salesman, John Smith, and his sales manager Mike Vanderplow. They worked very hard to make sure Naperville, IL. I received great treatment from my salesman, John Smith, and his sales manager Mike Vanderplow. They worked very hard to make sure that my purchase went well. Everybody at the dealership, the sales department, the service department and the body shop treated me well. I would definitely recommend this dealership to anyone and I would go back again. More