Gerald Nissan of Naperville

21 Titan SV. Non stop problems with my head unit, car play and rear view camera. Head unit freezes and goes black. Horrible customer service each and every time. Non stop problems with my head unit, car play and rear view camera. Head unit freezes and goes black. Horrible customer service each and every time. You need to fight for service to do their jobs. Transmission blew at 16,000 miles. Got the truck appraised by nissan at 44k. Asked if they would buy it back at that price so I can go elsewhere. Was told by Luis that “he wasn’t interested in my truck.” I wouldn’t be interested in a truck with a blown trans either. But I’m really not interested in every speaking positively to others about my time with Gerald of Naperville ever again! More

Hour for oil change and tire rotation. Free coffee and wifi. Under $80. Cant beat that Free coffee and wifi. Under $80. Cant beat that More

I am always happy with the excellent service from your service department! No complaints from me. service department! No complaints from me. More

Every Nissan associate I encountered in the service area was friendly, professional and knowledgeable. I was there for a recall, but they told me there was an additional recall as well and took care of it was friendly, professional and knowledgeable. I was there for a recall, but they told me there was an additional recall as well and took care of it at the same time, which I appreciated. The waiting area was clean and well maintained, with beverages and snacks too. The only disappointment was the recall notice I had offered free windshield wipers if I brought my car in for the recall, I was told that offer had expired a week or so prior. Other than that I was pleased with everything including the car wash!!! More

My go-to place for all my service! Friendly, quick and reliable. Saul even gave me a tip on starting my car if the key fob battery is gone. Friendly, quick and reliable. Saul even gave me a tip on starting my car if the key fob battery is gone. More

The Service Department at this location is very quick and efficient! I highly recommend Gerald Nissan of Naperville. efficient! I highly recommend Gerald Nissan of Naperville. More

I purchased my new to me Sentra from here. Everyone was amazing! Allison and Dana helped me prepare for my appointment so everything was ready to go. Noaha was a great salesman who was very at Everyone was amazing! Allison and Dana helped me prepare for my appointment so everything was ready to go. Noaha was a great salesman who was very attentive and accommodating. Jake in finance was able to beat my rate by a half a percent! The desk managers and General Manager were all so kind and welcoming. I also got a lifetime power train warranty included with purchase! I will recommend Gerald Nissan in Naperville to everyone I know. More

20000 mile service. Scheduling was easy online. Check in was very prompt and time it took to complete service was excellent (45 min total). Scheduling was easy online. Check in was very prompt and time it took to complete service was excellent (45 min total). More

Did a nice job, but took a long time when buying a car. Suggest you try to get as much completed before you walk in prior to your arrival. They kept walking away without explanation which was frustrating Suggest you try to get as much completed before you walk in prior to your arrival. They kept walking away without explanation which was frustrating. But we got what we wanted, with a fair price. Finance person was extremely efficient and good at his job. Because of him, I will give 5 stars. More

Appreciated the prompt courteous attention to my unscheduled safety fix and explanation and follow up ordering part! Thank You unscheduled safety fix and explanation and follow up ordering part! Thank You More