Gerald Nissan of Naperville

I was looking for a Nissan Sentra thinking my only option was buying used. I looked at the website and saw the specials that Gerald Nissan was hold. I called right away and was put in contact with Carlos. was buying used. I looked at the website and saw the specials that Gerald Nissan was hold. I called right away and was put in contact with Carlos. From that point on it was golden. We swapped information and that night I was there negotiating a great price on top of what was already offered! Being a recent graduate and just starting out I never thought that I could own a brand new car, but Gerald Nissan made that happen. They really support college graduates and Carlos was easy to work with. Not once did I feel pressured into purchasing anything which made me all the more open to buying from him. Everyone there was very friendly and helpful, which in my search for a car I was not running into often. I would recommend them to anyone! More

Needed to buy a car due to a car accident. My 2005 Nissan Altima was totaled. Gerald Nissan was recommended by a friend. Ferris Spikener was EXTREMELY thorough in explaining every detail, accessory, and o Altima was totaled. Gerald Nissan was recommended by a friend. Ferris Spikener was EXTREMELY thorough in explaining every detail, accessory, and option on the car. Not only would I recommend Gerald Nissan, but I would also recommend Ferris Spikener as a Sales Rep. More

Ferris once again was very personable, friendly and appreciate his hard work. Because of Ferris I will continue to go to Nissan and work with him. Sean was awesome at working with his team in getting appreciate his hard work. Because of Ferris I will continue to go to Nissan and work with him. Sean was awesome at working with his team in getting to the payment I was in need of along with amount of down payment. Unfortunately, I was very ill for 2 years and have an ill child so my finances were hurt hard and I am working aggressively to fix my credit and establish myself financially. For Sean to be able to work as long as he did goes beyond my words on how appreciative I was and grateftul. I hope for my next vehicle purchase I get to work with him as well as Ferris, they make a great team. I unfortunately though almost didnt leave with the new vehicle due to an unpleasant experience when signing and going over the paperwork. I cannot recall the 2 gentlemans names but it was the main individual that had me almost leaving without a new car. I definitely was rushing in this purchase without being able to go home and really thorougly review my finances but knew what I could afford at the moment. The gentelman was not listening to me at all when I stated I would have to decline from taking on the added warrenty due to my finances and not being able to fully review them. After constant constant (as I felt bullying) I advised I had a medical condition that I am still paying for and even though he felt 12 a month was no big deal it was for me. I have to be very strict with my finances due to my son now as well and having to pay for him to go to a hospital out of state. So 12 a month may not of been a big deal to me another day but for now I need to save every dollar I can. I felt he was insulting to my decline of 12 a month and finally became very upset, stressed and in tears stating no one is listening to me, I feel I am being pressured and bullied and I would rather just not take the car and leave with my current vehicle. The gentleman's first response was is that what you want to do. If it wasnt for Ferris and Sean I would of walked out but I calmed down and said no if you will leave me alone with adding the 12.00. He left it alone and I signed the paperwork. I walked out very upset and not enjoying this experience because of him. Ferris and Sean had made it a great experience but because of this gentleman the excitement of the new car was lost and I felt as if I still wanted to return the car. Ferris and Sean are the only reasons I am keeping the vehicle and will return. However, if I am to go over paperwork etc with this gentelman I will refuse or come back another day. It is a shame for someone to not be understanding of clients financial sitution and to bring them to the point of releasing personal information, and brought to tears before your point is made. Thank you, Renee' Christy More

I thought everyone I delt with at this dealership was very friendly. I thought Ferris took the time to explain my options to me and he helped me find a car that i was very happy with. I appreciated that very friendly. I thought Ferris took the time to explain my options to me and he helped me find a car that i was very happy with. I appreciated that both Ferris and Anthony helped with what ever they could to help me negotiate the right price. More

I have been dealing with Gerald Nissan of Naperville for 3 or more years and the Customer Service is outstanding. Anthony Triner has treated me like his own mother. I just worked with Ferris Spikener and 3 or more years and the Customer Service is outstanding. Anthony Triner has treated me like his own mother. I just worked with Ferris Spikener and he is also outstanding. I would not go to any other dealership. Gerald Nissan of Naperville is outstanding! More

I came in to Gerald Nissan to return a leased vehicle with no intention of buying a new one. After my initial visit and a nice encounter with Carlos Galvez, I brought the family back to test drive a Nis with no intention of buying a new one. After my initial visit and a nice encounter with Carlos Galvez, I brought the family back to test drive a Nissan Armada. This came after many phone calls with Carlos in determining what exactly I was looking for and establishing a price that I found acceptable. This deal involved buying out an old lease on a GMC and Carlos hunting down options on and off the lot that would meet my needs. He was great to work with and made the deal essentially effortless. I never think these deals go as quickly as they should after a price is agreed upon, but we were able to pull it off without either of my boys (5 and 2yrs old)tearing a part the showroom or damaging any other cars. That's pretty impressive. Thanks to Carlos and everyone else at Gerald Nissan. More

The entire staff at Gerald nIssan created a terrific experience and a very positive environment. From the time Ferris Spikener reached out to me, since I was a previous customer, we built a very strong experience and a very positive environment. From the time Ferris Spikener reached out to me, since I was a previous customer, we built a very strong rapport. I felt lIke I was treated with an exceptional amount of respect and I will be sure to recommend this team to my friends and family. I plan on being a satisfied customer at Gerald for many years to come. More

Multiple visits to see/drive the new car did not deter Carlos (salesman) from a friendly, welcoming approach to us. He gave us his work and cell number should we have any questions. Comparisons with othe Carlos (salesman) from a friendly, welcoming approach to us. He gave us his work and cell number should we have any questions. Comparisons with other models/cars/dealers seemed fair and direct. Questions that my wife asked were answered simply and to her satisfaction. Pricing and negotiating was not "hard sell" but rather "how can we make this satisfactory for both parties". Carlos followed up in a couple days inquiring about the car and if there were any questions. More

As a previous customer at Gerald, it was no doubt that we would come back when purchasing our new car. The service Jon provided us was excellent and no doubt will be back for our next purchases. I would rec would come back when purchasing our new car. The service Jon provided us was excellent and no doubt will be back for our next purchases. I would recommend Gerald Nissan to anyone looking to purchase a Nissan. More