Gerald Subaru of Naperville

I am very uncomfortable about buying a car and I often I am very uncomfortable about buying a car and I often make mistakes because I just want to get it over with. I feel that, once I get into a deal I am very uncomfortable about buying a car and I often make mistakes because I just want to get it over with. I feel that, once I get into a dealership, I can't think straight and then just buy the first car I see that is close to what I am looking for. We currently own a 2003 Subaru Outback. It has been a great car, but there are a few issues that had bothered me about this particular one, and I decided--even though we couldn't afford it--that it was time to buy a car. I went to a dealership here in Washington state, just to look around, and I almost bought a Brand New Car! Which I really cannot afford! It wasn't even a Subaru and I knew, going into the dealership that I was just testing my "car buying" skills. This put me into a panic, that I might make a really stupid decision financially. I decided how much I could pay for a "newer" Outback and started looking on the internet. I drove a couple newer models here in Washington state, but they had more miles on them than my 2003. I just couldn't find what I wanted. I then started looking on the internet--nationwide--for a car I could afford. Suddenly, I was talking (or chatting) with dealers in Omaha, San Antonio and two in Naperville, Illinois. All of the Outbacks looked good and the salespeople I talked to were all competent and "were going the extra mile" to help me. But, Michael Gately, of Gerald Subaru of Naperville was exceptional communicating with me, both in writing and on the phone. I felt that I was working with someone who really understood my situation and my budget and would help me in every way possible. He reassured me by telling me about a customer who had come down from Minneapolis and had bought a car from Gerald Subaru, that this was something they understood and would help me figure out to do it. He also explained to me about the "Lifetime Warranty" on the engine and that this would still be valid in Washington state. I made a small down payment with my credit card and my wife and I were on a flight to O'Hare at 11:30 PM that night. Our salesperson from Gerald Subaru, Michael Gately, was waiting for us at baggage claim when we arrived and drove us from O'Hare to the dealership in Naperville, stopping on the way to treat us to coffee and donuts at Dunkin' Donuts, which was really great after deciding to make this stressful decision to buy in Naperville not in Washington state. Everything was as promised. The 2009 Subaru looked just as great as it did on the internet. There were no surprises! We took the test drive. Chuck Panagaros did a great job helping us with the paperwork and we were on our way to stay at a relative's house in Chicago that Saturday night. We left Chicago Sunday afternoon and arrived in Washington on Thursday, 2100 miles later. During that drive, we weathered an ice storm in Nebraska and -35 temperatures in Wyoming. That was "really" a test drive that this 2009 Subaru Outback passed with flying colors! The title I needed for my Washington plates arrived promptly after we arrived by Federal Express. If you're buying a used Subaru, I don't know anywhere else in the country who will provide the great customer service that the Gerald Subaru people did "or" will provide you with a Lifetime Engine Warranty! Thank you so much! More

John helped me with the hassle of trading in a car with negative equity. Like promised, he did everything he could to make my purchase affordable, given the circumstances. Though I was a relatively young b negative equity. Like promised, he did everything he could to make my purchase affordable, given the circumstances. Though I was a relatively young buyer, John took me seriously from the moment I stepped onto the lot, giving me confidence as a buyer. Before visiting Gerald Subaru of Naperville, I stopped by another Subaru dealer. There, the salesman treated me as I were wasting his time. I felt uncomfortable and left. John and the team at Gerald Subaru were very welcoming and friendly throughout the process and even afterwards, calling to checkup on the vehicle I purchased. More

I contacted Gerald Subaru for an online quote and was pleasantly surprised to hear from Sandy Jackson. She was engaging and not pushy or anxious for me to do something. Her patience and friendly manner w pleasantly surprised to hear from Sandy Jackson. She was engaging and not pushy or anxious for me to do something. Her patience and friendly manner were greatly appreciated. I would say that her attitude and friendliness are what sealed the deal for me and brought me into the showroom for two test drives and a sale. Also got a great deal on an Outback. Thanks, Sandy. More

I've got my first very positive impression during test drive visit - nobody asked about my ss#, driver's licence, or bank account. Sandy answered all of my questions, no pushing, just a call or two. I was drive visit - nobody asked about my ss#, driver's licence, or bank account. Sandy answered all of my questions, no pushing, just a call or two. I was checking on 4 other small suvs at the same time, so I visited Garald a few times. Nobody bothered me after "I am with Sandy". BTW, Sandy was quick to return my calls and emails. When I finally decided on subaru, they just matched my best offer, and the purchase process was very smooth. Even signing financial papers with Chuck lasted for less than half hour, and only because I was not prepared/ did not know about optional 7 yrs bumper-to-bumper. It would be nice if the dealership use Naperville's test track. The snowy hill is fantastic to see how AWD works. Later I found that a little roof antena is missing. It was as simple as turning this thing off from another Forester in the showroom and run away. :-) I am joking of course! More

Sandy Jackson was great! She worked with us all evening to get the best deal possible. We walked away very happy with a brand new 2010 Forester. Thanks, Sandy, we will always use the Gerald Nissan Subaru d to get the best deal possible. We walked away very happy with a brand new 2010 Forester. Thanks, Sandy, we will always use the Gerald Nissan Subaru dealership - we are die hard Subaru people! Thanks! More

We highly recommend Gerald Subaru of Naperville for We highly recommend Gerald Subaru of Naperville for anyone looking to purchase a car. My wife and I purchased next Subaru car from this Dealer. Aft We highly recommend Gerald Subaru of Naperville for anyone looking to purchase a car. My wife and I purchased next Subaru car from this Dealer. After 6 years buying new car we made again great experience. Sales person who quickly responded our e-mail was outstanding. She professionally provided all necessary information needed to make the best decision. We came to the dealer to finalize the purchase. We met helpful, friendly, very knowledgeable and patient people. Best sales and financial people we have had. They are not pushy into anything, no pressure to make a purchase. Great experience. I have had not much previous car serviced but was a very satisfied. They are always focused on the customer - very positive. More

Michael Gately in the internet sales department was a pleasure to work with and I bought a car from him. I would highly recommend working with him. I also spoke to one of the floor sales people, Rich, he pleasure to work with and I bought a car from him. I would highly recommend working with him. I also spoke to one of the floor sales people, Rich, he was the typical high pressure car salesman and he nearly lost the dealership my business. I wouldn't have bought a car there if it wasn't for Michael being great to work with and giving me a great price on a new car. More

I just bought a 2011 Forester from Sandy Jackson at Gerald Subaru in Naperville. I've purchased 10 or 12 cars from retail dealers (3 new) in my lifetime and I did not know it was possible to have a ha Gerald Subaru in Naperville. I've purchased 10 or 12 cars from retail dealers (3 new) in my lifetime and I did not know it was possible to have a hassle free experience at a new car dealer (Carmax and Saturn included). Gerald Subaru has completely changed my opinion about what it means to buy a car at a new car dealer. They were friendly and courteous via email, on the phone and in person. They offered me a great value not only on the car I purchased but in their assessment of my trade-in. They were very honest in their negotiations with me; there were no games and no high pressure tactics from start to finish. Right down to the finance office - they listened to what I wanted and did not try to force add on options on me just to improve their profit margin. I know what you're thinking, "this guy must have walked in and rolled over and that's why he sees Gerald Subaru through rose colored glasses". Quite the contrary, I drove a hard bargain. I negotiated with multiple local dealers and Gerald Subaru won my business based solely on the fact that they gave me the best deal. I was willing to drive to Elgin, Schaumburg even Madison for the best price. I did not need to because in the end, Gerald Subaru made me the best offer. The icing on the cake is that I did not have to compromise on service to get the best price. Gerald Subaru offers a lifetime warranty and every employee I encountered clearly was focused on their customers. I am thrilled to be a Gerald Subaru customer and I'm making myself sick at how I'm going on and on about it ;) If you need a car, do yourself a favor and don't make a final decision until you've talked to Sandy Jackson at Gerald Subaru!! More

After requesting online quotes from several different dealers, I have to admit that I was hoping to purchase a new vehicle at a dealership that was closer to my home. I had even gone to the closest one ( dealers, I have to admit that I was hoping to purchase a new vehicle at a dealership that was closer to my home. I had even gone to the closest one (in Joliet) to test drive a couple different vehicles that I was still deciding between. I was getting beyond frustrated when first I was told by the dealer in Joliet that the vehicle I wanted was not available without the additional packages. After much going back and forth he finally admitted I could purchase a Sorento without the extra package, but the only one available already had over 800 miles. And this was supposed to be a brand new vehicle! I went home and waited for several hours for him to contact me to let me know if there was another Sorento nearby without that many miles. I finally gave up on him and contacted Michael Gately at Gerald in Naperville. Michael had already called me a couple times since I had requested the online quote. Within 10 minutes he found me the exact vehicle that I wanted without trying to haggle me on extras AND he even went down on the price, which I was not expecting. It made me wish that I didn't pay so much attention to the location and drove the extra miles to Gerald from the beginning. It would have made my experience so much less stressful! I highly recommend Michael Gately at Gerald for a very pleasant car shopping experience!! More

Sandy Jackson was great to work with during the whole process. A couple of issues out of her control...We wished the sales manager would have mentioned that the extended warranty had a mileage cap before process. A couple of issues out of her control...We wished the sales manager would have mentioned that the extended warranty had a mileage cap before we were doing the final paperwork, and we were upset that the car we purchased was sold by another dealer so we ended up with a car that had minor differences, and the paperwork took an extra day. However, a different sales manager we dealt with when we picked up the car fixed the warranty issue, and, as mentioned, Sandy was terrific. More