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Gerald Subaru of Naperville

Naperville, IL

4.6
3,075 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,075 Reviews of Gerald Subaru of Naperville

April 02, 2019

Couldn’t be happier! This is my first car and I was terrified to do things on my own. Jesse was absolutely amazing and I’m so glad he was the one who I worked with. More

by Cynpad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Apr 02, 2019 -

Gerald Subaru of Naperville responded

Cynpad, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Alec McKean - General Manager

April 02, 2019

Excellent customer service Russ and Ubaldo provided excellent and friendly customer service. I was able to purchase the right vehicle at the right price in record time. Thanks a More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Russ Harris
Apr 04, 2019 -

Gerald Subaru of Naperville responded

Hello, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Russ and Ubaldo were there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Alec McKean - General Manager

April 01, 2019

Kelly was Great! I thoroughly enjoyed working with another woman, Kelly Thomas, on the acquisition of a Subaru Forester. It had been a long time since the purchase of More

by KM74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Kelly Thomas
Apr 02, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager

March 31, 2019

Margo's car My overall experience was excellent. From the time I stepped into Gerald Subaru, I felt no pressure to purchase. Our salesman, Maury, even though h More

by Margo448
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Marie Stepanek, Maury Lopez
Apr 02, 2019 -

Gerald Subaru of Naperville responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Alec McKean - General Manager

March 31, 2019

Buying New Subaru I purchased a 2019 Crosstrek with a 2002 Toyota Sequoia tradein through Costcos Auto buying program. We were assigned to Mike Price at Gerald Subaru. More

by ronali45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Apr 02, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Gerald Subaru of Naperville. Congratulations on the new 2019 Crosstrek! If you have any further needs, do not hesitate to stop by for a visit. Sincerely, Alec McKean - General Manager

March 30, 2019

Fantastic I would highly recommend Jeff Walker very friendly very personable answers all the questions and doesn’t push to buy the car I would buy from him aga More

by Jbaby14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Apr 02, 2019 -

Gerald Subaru of Naperville responded

Thank you for this amazing review, Jbaby14! We really appreciate your business. Sincerely, Alec McKean - General Manager

March 30, 2019

Good experience Sales person was very helpful and knowledgeable and made the buying experience excellent . Liked the buying experience. Will shop there again in the f More

by San
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Apr 02, 2019 -

Gerald Subaru of Naperville responded

We love hearing about customers that have a terrific experience at Gerald Subaru of Naperville. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Alec McKean - General Manager

March 30, 2019

Car Buying that WasFriendly and Easy As a “mature” first-time car buyer, I was lucky enough to meet Michael Price to help me through the process. He was patient in answering every questio More

by Happy Owner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Tim Murray
Apr 02, 2019 -

Gerald Subaru of Naperville responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Gerald Subaru of Naperville. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

March 30, 2019

Excellent experience with Ehab! I found a Forester I was interested in on the Gerald Subaru website and set up an appointment to see it once it was scheduled to arrive to the dealers More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Apr 02, 2019 -

Gerald Subaru of Naperville responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your Forester purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Alec McKean - General Manager

March 29, 2019

Legacy Ehab was great to work with. I would recommend this dealer. The experience was professional and very customer focused and Subaru’s have a great reputa More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Apr 02, 2019 -

Gerald Subaru of Naperville responded

Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience, it brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Sincerely, Alec McKean - General Manager

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