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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

March 21, 2019

Great purchasing experience Who's a great job everybody was very helpful and it was an easy deal no games played just get me what I want Thanks for everybody's help More

by mtj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana, Tim Murray, Jeff Walker
Mar 25, 2019 -

Gerald Subaru of Naperville responded

We are pleased to hear your experience was smooth from start to finish, especially that it felt more like “a discussion, not a negotiation.” We’re eager to assist you with every aspect of your automotive inquiries in the future. Sincerely, Alec McKean - General Manager

March 21, 2019

Good customer service Michael was personable and provided us with good customer service throughout. We would work with him again and recommend him to anyone looking for a N More

by Brooks
Recommend Dealer
Yes
Employees Worked With
Michael Price
Mar 25, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Alec McKean - General Manager

March 20, 2019

A Good experience and a Great Salesman Our salesman Eddy Orellana was great to work with, very knowledgable about the vehicles and worked hard to find the right can and to explain the featu More

by Lisle Guy
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Mar 21, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Alec McKean - General Manager

March 20, 2019

This buying experience is 180degrees from what you expect Everyone I dealt with at Gerald set the “gold standard “ for a car dealership! Very attentive without being pushy or aggressive. I wasn’t planning t More

by jjodjo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Abid Khan, Eddy Orellana, Jon Thongphadith
Mar 21, 2019 -

Gerald Subaru of Naperville responded

Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience, it brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Sincerely, Alec McKean - General Manager

March 20, 2019

Great experience! Maury and Tony made our buying experience easy. There was a brief misunderstanding and the GM Nino made things right very quickly. We will be buyin More

by Champ
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Nino McMorris, Cynthia Barratt, Maury Lopez
Mar 21, 2019 -

Gerald Subaru of Naperville responded

We love hearing about customers that have a terrific experience at Gerald Subaru of Naperville. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Alec McKean - General Manager

March 20, 2019

The best salesperson ever! Everyone at Gerald Subaru of Naperville was incredibly, friendly knowledgeable and professional. However the salesperson I worked with their Russ Harr More

by napervillerob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Harris
Mar 21, 2019 -

Gerald Subaru of Naperville responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Alec McKean - General Manager

March 20, 2019

Great dealership Very friendly, helpful and knowledgeable. Will be going there for service. Glad we purchased the Impreza there. Like the warranty from Gerald. Also More

by Bbruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Maury Lopez
Mar 21, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Alec McKean - General Manager

March 20, 2019

Smoothest new car purchase! Everyone at Gerald Subaru of Naperville made purchasing a new car as easy as possible. Our salesman, John Rose, was extremely kind, knowledgeable, an More

by JaQuinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rose, Tim Murray
Mar 21, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to share your feedback regarding your experience at Gerald Subaru of Naperville and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Alec McKean - General Manager

March 19, 2019

Best experience ever! We love Eddy! The whole Gerald experience was excellent from the moment we walked in the door. Eddy was fabulous and worked tirelessly to find us the right car. We More

by Subiedrvr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alec McKean, Eddy Orellana, Jon Thongphadith
Mar 21, 2019 -

Gerald Subaru of Naperville responded

We love hearing about customers that have a terrific experience at Gerald Subaru of Naperville. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Alec McKean - General Manager

March 19, 2019

Purchase Jeffrey Walker is awesome and stayed past store closing hrs to help complete our purchase. By Monday he delivered & followed through our request on Sa More

by Djlcurtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Murray, Jeff Walker
Mar 21, 2019 -

Gerald Subaru of Naperville responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Alec McKean - General Manager

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