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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

March 18, 2019

Non-stressful experience This was probably the best car buying experience I have ever had. My test drive gave me a good feel for the car and I received a good summary of what More

by Joe and Cay
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Mar 21, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alec McKean - General Manager

March 18, 2019

Good experience The Subaru crosstrek met our family needs and Gelard was able to meet us at a competitive price. The waiting area has plenty of snacks and drinks ava More

by Carguy123
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Harris
Mar 21, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Alec McKean - General Manager

March 17, 2019

Great job from Sales to service Such an incredible job from sales (Jesse Bush) to the service Dept (Ashley Ajasi). Such a great job I came back a bought a second one 18 months later More

by firemedic728
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Mar 18, 2019 -

Gerald Subaru of Naperville responded

Thank you for the great review, firemedic728. Please come visit us if you need anything else, be it service or sales. Sincerely, Alec McKean - General Manager

March 17, 2019

Great experience at Gerald Subaru Mike was very helpful. He was able to answer all of our questions with regards to the new technologies in the 2019 Forester. It was obvious that he h More

by Forestersport 2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael O'Brien
Mar 18, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Alec McKean - General Manager

March 16, 2019

Love my new Ascent Jeff Walker did a great job of listening to what I was looking for and going above and beyond to deliver. He is extremely knowledgeable and helpful. More

by Dr_Mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monomoy Ghosh, Tim Murray, Jeff Walker
Mar 18, 2019 -

Gerald Subaru of Naperville responded

Thank you for leaving us this review, Dr_Mom. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Alec McKean - General Manager

March 16, 2019

We got our first Subaru We needed a family car and decided to visit Gerald Subaru to see some options, we didn't imagine we were going to be taking our first Subaru home! Leo More

by Joel GQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Eddy Orellana, Tim Murray
Mar 18, 2019 -

Gerald Subaru of Naperville responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Alec McKean - General Manager

March 16, 2019

Great experience Great test track , good customer service and Leo Lopez was fantastic and fair to work with. Make sure you ask for Leo. Kid friendly and modern facil More

by Iluv2trvl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez
Mar 18, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Alec McKean - General Manager

March 15, 2019

New car purchase Pleasant, kind, service that was not rushed. Eddy spent as much time as we needed to answer all of our questions. The entire staff was helpful and ple More

by Stucco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Mar 18, 2019 -

Gerald Subaru of Naperville responded

Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience, it brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Sincerely, Alec McKean - General Manager

March 15, 2019

Number 1 Customer Service Instantly was welcomed and comfortable asking questions. It felt like we were on the same team. Turned what I thought would be a very stressful day in More

by Kate1519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Mar 18, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Alec McKean - General Manager

March 15, 2019

A great experience Gerald Subaru of Naperville did a wonderful job helping us find our new car, which we love. Michael Price was very knowledgeable and helpful during t More

by teachermom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Tim Murray, Maury Lopez
Mar 18, 2019 -

Gerald Subaru of Naperville responded

We love hearing about customers that have a terrific experience at Gerald Subaru of Naperville. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Alec McKean - General Manager

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