Gerald Subaru of Naperville

Review Update This review is an update to my previous review of 11/15/18. I have since discovered that Marie Stepanek was not the person who added a $984 unauthori This review is an update to my previous review of 11/15/18. I have since discovered that Marie Stepanek was not the person who added a $984 unauthorized charge on my invoice for items I did not want. I want to apologize to Marie and say that my experience with her was 5 star. Again I apologize. More

Great Experience My husband and I were looking for a new Forester and worked with Mike O'Brien, who walked us through the car features and kept us updated daily on whe My husband and I were looking for a new Forester and worked with Mike O'Brien, who walked us through the car features and kept us updated daily on when new inventory was due to arrive. The transaction and paperwork process with Mike and Tony was smooth and we never felt pressured or rushed. We had received an online quote that Gerald Subaru was able to match. Overall highly pleased with the process and would highly recommend Mike! More

Excellent service! Jeff Walker was our saleman. He gave us an excellent customer service. He answered all our questions in person, text and phone no matter the hour. Jef Jeff Walker was our saleman. He gave us an excellent customer service. He answered all our questions in person, text and phone no matter the hour. Jeff knew we had a certain budget in our mind and he went far and beyond to guaranteed we stayed in it. Thank you Jeff! More

A Fantastic Buying Experience! Everyone we met at Gerald Subaru was kind, genuine, and passionate about their work. Everyone felt like family! I couldn't have asked for a better exp Everyone we met at Gerald Subaru was kind, genuine, and passionate about their work. Everyone felt like family! I couldn't have asked for a better experience while buying my first Subaru. More

Subaru Purchase I was very pleased with my experience at Gerald Subaru. Most notable was the charismatic sales person, Maury, whom I worked with. I appreciated his ho I was very pleased with my experience at Gerald Subaru. Most notable was the charismatic sales person, Maury, whom I worked with. I appreciated his honesty throughout the process as he worked with me to make the purchase possible. I am very happy that I chose to do business with the Gerald Subaru team. More

Buying our Outback Very pleasant and informative. We we're not positive we wanted to buy on the day we stopped at Gerald Subaru. After test driving and speaking with the Very pleasant and informative. We we're not positive we wanted to buy on the day we stopped at Gerald Subaru. After test driving and speaking with the salesman, we we're convinced it was the right car for us. More

Great experience with Ehab! Easy buying, great experience! Nothing but great things to say. As anyone knows sometimes buying a new vehicle can be hard and troublesome, Ehab made Easy buying, great experience! Nothing but great things to say. As anyone knows sometimes buying a new vehicle can be hard and troublesome, Ehab made it easy. More

New Red Sub My experience was pleasant and informative. There was a good selection of vehicles and salesman was precise and friendly in his presentation. Negotia My experience was pleasant and informative. There was a good selection of vehicles and salesman was precise and friendly in his presentation. Negotiating was fairly painless and I was content with the outcome. More

Just looking.....ended with a Car Been thinking of getting a new car for a while...but nothing really expected near term. Was really thinking about a Camry, but was curious about a Le Been thinking of getting a new car for a while...but nothing really expected near term. Was really thinking about a Camry, but was curious about a Legacy, so decided to visit the dealer. Jeff Walker was just the right level of engaged. Not pushy (which automatically will makes me walk away), but ensuring i had all.pertinent information. Very patient and responsive to all my questions over the next few days. What he promised, he delivered. No bait and switch. I was originally looking for used....A couple of days later I have a new car at a great price...i just couldnt let that offer pass. Very happy so far More

Purchased a new Outback Looking for a car for my daughter. Selected an Outback. My sales representative Paulo was very helpful. After the car was purchased I discovered it w Looking for a car for my daughter. Selected an Outback. My sales representative Paulo was very helpful. After the car was purchased I discovered it was missing an option I thought it had. I contacted Paulo and he made a special trip back to the dealership. The car was returned and exchanged for the car with the desired options. Gerald did not have to do this but they did and I was very happy with the outcome. Ted Soltys More