Gerald Subaru of Naperville

Pleasant Buying Experience Michael Price was very nice to work with as I went through the car buying process. After taking a test drive with Michael, I was pleased that he did Michael Price was very nice to work with as I went through the car buying process. After taking a test drive with Michael, I was pleased that he did not pressure me to make a decision on my first visit. He is very knowledgeable about Subarus and explained the many new features thoroughly during the test drive. When I did decide to move forward, I was able to negotiate and receive a fair price all online, saving me time from sitting at the dealership. Michael had as much of the paperwork ready for me as possible when I arrived to purchase my car, saving me even more time. Overall, it was a good experience and much improved from what I have gone through in years past when buying a car! More

Extremely Happy Michael Price was an excellent salesman. He knows the Subaru inside & out! He explained everything so clearly about the Forester we bought. He was Michael Price was an excellent salesman. He knows the Subaru inside & out! He explained everything so clearly about the Forester we bought. He was patient & kind with us because this was the 1st Subaru we had ever purchased. The reason why we chose Subaru is because of Michael Price. I would highly recommend Michael Price to be your next Subaru salesman. More

Great experience Jeff Walker is great at what he does and his customer service is phenomenal. He went above and beyond the call of duty, kudos Jeff, thanks. Jeff Walker is great at what he does and his customer service is phenomenal. He went above and beyond the call of duty, kudos Jeff, thanks. More

Rehab was fantastic. Very happy to have him as our salesman Rehab took his time with us and made sure we under stood the car and ALL of its features. No one could have done better! Rehab took his time with us and made sure we under stood the car and ALL of its features. No one could have done better! More

very professional and fair. Excellent service Thank you very much for the great service. I appreciate you going above and beyond in the recent purchase of my new vehicle. Thanks for the continued Thank you very much for the great service. I appreciate you going above and beyond in the recent purchase of my new vehicle. Thanks for the continued help with all my questions and patience helping me understand the new features of the vehicle and your timely responses. You were very instrumental in me purchasing this vehicle. If all the service is as great as you have presented, we will have a long lasting relationship. Thanks, Ernest Todd And Adelena Marshall More

Great Job Maury did a great job of walking us through our trade. I highly recommend when visiting Gerald Subaru in Naperville. We traded for a Subaru Ascent. Maury did a great job of walking us through our trade. I highly recommend when visiting Gerald Subaru in Naperville. We traded for a Subaru Ascent. More

MaryAnn loves her Subaru Salesman Paulo Rodriguez gave me his undivided attention and made sure I understood the Eyesight technology. If you’re going to purchase a high-tech Salesman Paulo Rodriguez gave me his undivided attention and made sure I understood the Eyesight technology. If you’re going to purchase a high-tech vehicle, you need a salesman like Paulo to show you how it works. More

Very Happy Stephen Cook started everything out so smoothly and great with his internet quote! He brought us out to Naperville because of the quick response bac Stephen Cook started everything out so smoothly and great with his internet quote! He brought us out to Naperville because of the quick response back to us and his awesome price. Michael Price was an excellent sales man! He knows the Subaru ~ he is a world of knowledge!! We were very pleased with Mike & Stephen would highly recommend the dealership! I can’t say enough great things about Mike. He knows the Subaru inside & out! They sold the Subaru product! Tim Murray, finance, was great also! All the paper work was ready to be signed & explained throughly! More

The people there were friendly and professional Leo listened to me and showed me a certified used vehicle that was exactly what I wanted. He was sensitive to the fact that I was already stressed jus Leo listened to me and showed me a certified used vehicle that was exactly what I wanted. He was sensitive to the fact that I was already stressed just from having to go through this car buying process and that I needed to get a decent trade-in on my vehicle. As a woman, I want to express the fact that at no time was I ever talked down to or treated in any misogynistic way. Everyone there was friendly and professional. It seemed like they knew how to be pleasant without crossing the boundaries. This is a huge plus for me since I have experienced the opposite conditions at other dealerships. Leo also went the extra mile for me to make sure that I had everything I needed for the vehicle, even following up with me during the first week that I had the vehicle. I feel safe in my new vehicle and in knowing that I can go back to that dealership and be treated well. Cynthia was my first point of contact online and she helped me a lot just by listening to all my concerns before even coming in for an appointment. She made sure that I was comfortable working with Leo, which I was. Basically, everyone there was good to be around. More

Only bad experiences I bought my car here 2 years ago. Sales were decent, they did try their usual push of extras etc but I had no issues here. Someone bumped into me in a I bought my car here 2 years ago. Sales were decent, they did try their usual push of extras etc but I had no issues here. Someone bumped into me in a fender bender in my first year, I chose to go to the Subaru body shop to get it repaired although I could have brought it anywhere. After a month of driving the replaced bumper started popping out and wasn’t sitting correctly. I’ve been back 3 times since where the body shop have said they need to order brackets for the bumper etc etc... they would call when they got the parts. I have never received a call back. They took the business did a poor job and never fixed their mistake. I brought my vehicle in for a service on Friday - the service itself came to 480 usd, which I thought was very expensive. I needed to have 2 break pads and tires replaced also - the total cost came to a whopping 1300. I was informed of the ‘worst case’ cost of 1270 to which I said I thought was too much and I would like to shop around - the service assistant said he would work with me on the cost....guess he just didn’t bother. Anyway lesson learned won’t be buying anything else from Gerald be it in service or future vehicles. Terrible body shop and terrible service center More