Gerald Subaru of Naperville

Super helpful and nice lady helped me find the right car and went for a test drive the car the car was fantastic just like all the staff I worked with and went for a test drive the car the car was fantastic just like all the staff I worked with More

Service is great. Colin has been my service person from day 1. It is nice to be happy with my car and service for 4 years. I travel from Countryside to Naperville to Gerald Subaru and it is worth it. day 1. It is nice to be happy with my car and service for 4 years. I travel from Countryside to Naperville to Gerald Subaru and it is worth it. More

I had a great experience. I have took the time to explain everything about the Subaru from the smallest detail to the engine and its performance. I have been a Toyota owner for over 25 years and it was diffi everything about the Subaru from the smallest detail to the engine and its performance. I have been a Toyota owner for over 25 years and it was difficult to switch over but Ehab made it easy. More

Great car buying experience . . . caring, friendly, knowledgeable, patient sales professionals. We are definitely looking forward to purchasing a second SUV from this sales professional and dealership. knowledgeable, patient sales professionals. We are definitely looking forward to purchasing a second SUV from this sales professional and dealership. More

Need to update my review. Horrible customer service! When looking for a new car I listed my deal breakers and was given FALSE information to get me to purchase the car. I said I would only purchase the car i looking for a new car I listed my deal breakers and was given FALSE information to get me to purchase the car. I said I would only purchase the car if they could order and install a 2 inch hitch, I was VERY clear that the hitch needed to be a 2 inch receiver. I was promised this was possible. Then when I came in to get the hitch installed and found that they were going to install the WRONG part on my car I was given no help to remedy the situation and I was told there was nothing they could do. Thank god I was smart enough to ask to see the part prior to installation. They did nothing to make up for their mistake and wasting my time, no discounts, no coupons, NOTHING. I was talked down to, disrespected, and lied to. I am very disappointed with my experience with this dealership. More

Collin has been my advisor since I moved in Illinois and he did a great job taking care of issues with my first Subaru, now he’s still taking care of my second Subaru. He listens and takes care of things he did a great job taking care of issues with my first Subaru, now he’s still taking care of my second Subaru. He listens and takes care of things for you. More

Great experience! The process was fast and smooth! Everyone we spoke with was very kind and knowledgeable. Thank you for the great experience while car shopping! Everyone we spoke with was very kind and knowledgeable. Thank you for the great experience while car shopping! More

Kenny was incredibly helpful with getting my wife and I set up in a new Subaru. I had just gone through an unplanned event where a new car became a necessity, and quickly. Spoke to Kenny on a Tuesday eveni set up in a new Subaru. I had just gone through an unplanned event where a new car became a necessity, and quickly. Spoke to Kenny on a Tuesday evening and left on Thursday with my new Subaru. I love the car, and was pleased with how easy the process ended up being. Thank you! More

Eddy was a pleasure to deal with. He was upfront and made the buying process easy peasy. Definitely recommend Eddy and the team at Gerald the buying process easy peasy. Definitely recommend Eddy and the team at Gerald More

Service took a while after we finished the paperwork. Our salesperson (Ashley) was very attentive, so it made the wait easier and more comfortable. Thumbs up for free snacks, drinks, and spotless waiti Our salesperson (Ashley) was very attentive, so it made the wait easier and more comfortable. Thumbs up for free snacks, drinks, and spotless waiting area and restrooms. More