
Gerald Subaru of Naperville
Naperville, IL
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3,072 Reviews of Gerald Subaru of Naperville
Quick and Easy It can be a process and a great ordeal shopping for a vehicle but Jeff Calhoun made is quick and easy for me. I told him what I wanted which might sou It can be a process and a great ordeal shopping for a vehicle but Jeff Calhoun made is quick and easy for me. I told him what I wanted which might sound simole but you have to have the right person who speaks your language to truly understand what you want. Communication is key and Jeff was able to give me what I wanted, fast. He narrowed it down to three vehicle options. It was so easy, I bought the vehicle the same day I came in and I felt confident about this decision when I left. That confidence was because Jeff provided me with the information I needed to feel reassured. More
New Car purchase John Pryor walked us through the process beginning to end.. The dealership went above our expectations and worked with us in trade in and monthly pay John Pryor walked us through the process beginning to end.. The dealership went above our expectations and worked with us in trade in and monthly payments. More
Great experience. Had a great experience buying a used Lexus RX. Started with Stephan and Eddy who introduced us to the car and a test drive. Final negotiations were wi Had a great experience buying a used Lexus RX. Started with Stephan and Eddy who introduced us to the car and a test drive. Final negotiations were with Nino and Eddy and they were very upfront and honest with what the best deal they could give us from their perspective. We were able to settle on a price that was suitable for both of us and the deal was done. Thanks! More
Smooth and Easy I was looking at the website for a car. I started talking to Cynthia first via email and she helped setup my appointment. I walked into dealership and I was looking at the website for a car. I started talking to Cynthia first via email and she helped setup my appointment. I walked into dealership and talk to Ubaldo and very professional. He handed me to Russ and he was easy going. We used truecar on the lot and there was no haggling at all. My last guy was Tim. He was very professional and explained all the extras i added to my car. More
Positive Experience all around! Went to Gerald Subaru with my Senior father to return his leased Forester. Russ Harris greeted us at the door and we immediately felt comfortable. H Went to Gerald Subaru with my Senior father to return his leased Forester. Russ Harris greeted us at the door and we immediately felt comfortable. He worked hard to get us the deal we were looking for and was able to keep my fathers payment in line with his old payment on a new lease. No pressure, just a willingness to listen and help. Will definitely return to Gerald Subaru again. More
Ehab & Gerald Subaru are the best Ehab worked with me when I placed my order for a new Ascent. He did a great job of explaining all the features and options. When he took the order h Ehab worked with me when I placed my order for a new Ascent. He did a great job of explaining all the features and options. When he took the order he explained that there was about a 3 month wait for all ordered Ascents, but he would call if someone cancelled an order. Three days later he called to tell me a customer had cancelled his order and that he had a new Ascent on the lot that was essentially what I wanted. Ehab waited for me to meet him at the dealership and we competed the deal that day. When I needed a loaner and it looked like there was none available Ehab offered me his own personal vehicle. Gerald Subaru of Naperville came through with a loaner so they along with Ehab get 5 stars in my book. If you are in the market for a new Subaru you really want to buy it from Ehab Aref at Gerald Subaru of Naperville. The lifetime drive train warranty is a pretty good incentive to buy from Gerald Subaru. No other dealer in the area offers that warranty that I know of. More
Excellence Customer satisfaction Excellence in customer satisfaction , friendly dealership , easy paperwork no hurdles. Understand the situation of customer and based on they work acc Excellence in customer satisfaction , friendly dealership , easy paperwork no hurdles. Understand the situation of customer and based on they work accordingly. Very very cooperative employee More
Russ is the best! We came in to look at an Outback. Russ was at the door a greated us with a smile and a nice welcome. We let him know we were looking for a White Outba We came in to look at an Outback. Russ was at the door a greated us with a smile and a nice welcome. We let him know we were looking for a White Outback with a black interior. In no time he had one pulled up ready for a test drive. He spent the time showing us all the features even though we told him we were just browsing. After the drive we realized that it was a bit small so we asked about the Ascent. Once again he had white with black pulled up with similar features as the Outback. We did another test drive amd he showed us all the features. We were almost sold. We talked price and he let us know that they arent getting many of these since they just came out so we wouldnt have much room for negotiation. He gave us all the pricing, introduced us to his manager, and then we chated. There was 0 pressure. We told him we would drive a couple other brands and be back. Needless to say, we came back the next day they were open and made our purchase. The purchase process is a bit long to go through all the paperwork, but Russ stuck around to chat and even took us to the car to give us a run down and help us setup some of the features while we waited. After the first day of meeting Russ and his manager we felt that it was the most easy pressure free experience we have ever had test driving a car. If the Ascent lives up to its promise we will be back to buy another Subaru from Russ in a few years. More
Great experience Great experience... never felt pressure to purchase a car .. very helpful... catering to my needs , and helping me find a vehicle.... even letting ta Great experience... never felt pressure to purchase a car .. very helpful... catering to my needs , and helping me find a vehicle.... even letting take vehicles over night , to help me decide what was right for me .. Thank you John Rose , I’ll be back ! More
Awesome I stopped in to look at a few cars and met Jeff. He was fantastic. He made it a fun experience when I’m ready to buy I’ll definitely go back to him I stopped in to look at a few cars and met Jeff. He was fantastic. He made it a fun experience when I’m ready to buy I’ll definitely go back to him More