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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

July 13, 2018

Great sales guy-Jesse Bush Jesse was friendly, knowledgeable, and helpful. No game playing, he showed us what we were interested in and didn't try to upsell. Also helpful in set More

by Subaru Dee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush, Tim Murray
Jul 16, 2018 -

Gerald Subaru of Naperville responded

Reviews like yours are truly a breath of fresh air! Jesse is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Alec McKean - General Manager

July 13, 2018

Purchase Ms Anna Smith was very nice and well informed about the vehicle my dad awanted to purchase. From the beginning she showed great customer service skil More

by JAN S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Smith
Jul 16, 2018 -

Gerald Subaru of Naperville responded

Reviews like yours are truly a breath of fresh air! Anna is truly an invaluable asset and we appreciate everything that she does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Alec McKean - General Manager

July 13, 2018

Best car experience I’ve had Michael Price was excellent to work with. Rather than trying to push any car on me, Michael first listened and helped me think through what car would More

by RSpringer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Michael Price, Tim Murray
Jul 16, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Alec McKean - General Manager

July 13, 2018

Positive experience Salesman Jeff Calhoun sold me a used Toyota Camry. I was thrilled with the smoothness of service provided by him and the deal I got. More

by drock76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Calhoun
Jul 16, 2018 -

Gerald Subaru of Naperville responded

Thanks for this marvelous review and congratulations on your new car! We are so pleased that Jeff was able to provide you with such exceptional service. Enjoy your new Toyota Camry! Sincerely, Alec McKean - General Manager

July 12, 2018

2018 limited crosstrek Jeffery promised what we agreed on the trade and purchasing the new 2018 crosstrek limited vehicle. The sales people are all friendly at the dealershi More

by Yong2018
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas, Stephen Cook, Marie Stepanek, Jeff Walker
Jul 12, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a truly exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alec McKean - General Manager

July 12, 2018

Very helpful. Jeff and Ehab were fantastic salesmen and solid guys. If you're going to come in talk to them. I bought a new Forester and cant be happier. More

by ndwlod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marie Stepanek, Ehab Aref, Jeff Calhoun
Jul 12, 2018 -

Gerald Subaru of Naperville responded

Thank you for your feedback. We're very happy to hear that your experience was nothing short of truly exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Alec McKean - General Manager

July 12, 2018

Helpful and knowledgeable sales staff We met with Jesse. He was knowledgeable about his stock and the features of the cars and made us very comfortable. He was patient with the recipient More

by Carbuyersteve
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Jul 12, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with truly exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Alec McKean - General Manager

July 12, 2018

Good experience Ehab was a great help to us as we were choosing our new Subaru Forester. He took time to explain things and even followed up to see how we were doing. More

by thirdforesterowner
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephen Cook, Ehab Aref, Tim Murray
Jul 16, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Ehab. Please let us know if we can ever help you in the future. Sincerely, Alec McKean - General Manager

July 11, 2018

The experience was very good The dealership was very bright and clean and laid out well. This aided in the professionalism that we experienced from the staff in the various depart More

by Xander123
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, John Rose
Jul 12, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Alec McKean - General Manager

July 11, 2018

2018 new forester purchase We had a wonderful new SUV buying experience with Anna Smith. Our last new car purchase was 14 years ago and she made us very comfortable during the w More

by New Subbie Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Smith
Jul 12, 2018 -

Gerald Subaru of Naperville responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Have a truly exceptional day! Sincerely, Alec McKean - General Manager

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