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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

June 01, 2018

Wonderful service without any pressure I went to a lot of dealerships when I was looking for a vehicle. But Kelly at Gerald Subaru of Naperville was the only one to answer all of my questio More

by SubaruDad83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Jun 06, 2018 -

Gerald Subaru of Naperville responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Alec McKean - General Manager

May 31, 2018

Eddie is the best car salesman! Eddie took the time to listen to what we were looked long for, asked relevant questions, proposed what options were available from his familiarity of More

by Jay C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref, Eddy Orellana, Tim Murray
May 31, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Alec McKean - General Manager

May 31, 2018

Surprisingly pleased We started looking for a new car when we visited Gerald Subaru. Barb was looking for a small suv such as the Crosstrek whereas Terry wanted a little l More

by B&T
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
May 31, 2018 -

Gerald Subaru of Naperville responded

We appreciate you for letting others know about your truly exceptional experience! If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Alec McKean - General Manager

May 31, 2018

Great Help Everything was easy to understand and presented well. I enjoyed working with Mike and he was a great help in telling us everything to look for when te More

by kwhaley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Michael Price
May 31, 2018 -

Gerald Subaru of Naperville responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Have a truly exceptional day! Sincerely, Alec McKean - General Manager

May 31, 2018

Subaru Forrester purchase We knew we wanted a Forrester and our salesperson Michael walked us through all of the features of the car and the safety data behind why it is ranked More

by riordaN22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Michael Price
May 31, 2018 -

Gerald Subaru of Naperville responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to truly exceptional customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Alec McKean - General Manager

May 31, 2018

Car buying experience 1. Friendly 2. No pressure to buy a vehicle. 3. Price as quoted without hassling. 4. Good experience 5. Found the vehicle we were interested in bu More

by Jilljack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
May 31, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a truly exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alec McKean - General Manager

May 31, 2018

Great Experience Ehab was very helpful and reasonable with the car buying process. He did not push anything on me throughout the experience, and he is an honest man wh More

by Pecaulfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
May 31, 2018 -

Gerald Subaru of Naperville responded

Thank you for reviewing your service experience! We aim to provide efficient and truly exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Alec McKean - General Manager

May 30, 2018

FINALLY BOUGHT A NEW CAR! Anna and Anthony made a very stressful situation easier. Haven't bought a new car in 14 years. So many things have changed. Pleasant experience, lo More

by newotis
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Anna Smith
May 31, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your truly exceptional experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Alec McKean - General Manager

May 30, 2018

Great Experience I was thrilled to work with the folks at Gerald Subaru. I was very happy with my purchase and the overall process. Planning to send more business thei More

by EH_2018_STI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
May 31, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a truly exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alec McKean - General Manager

May 30, 2018

THIS WAS EASY!!! This was a very quick, pleasant, and overall relaxing experience at the Gerald Subaru of Naperville. We got the car we wanted for a very reasonable pr More

by Lena & Roman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Nino McMorris, Michael Price
May 31, 2018 -

Gerald Subaru of Naperville responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Have a truly exceptional day! Sincerely, Alec McKean - General Manager

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