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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

June 05, 2018

Jesse Bush Great experience! Used the Costco program and it set us up with Jesse. He was very transparent with the process and pricing, answered all of our quest More

by Crosstrekbuyer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Jun 07, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alec McKean - General Manager

June 05, 2018

Excellent service! Jesse was so awesome! Very informative, transparent with wth buying process, and not pushy whatsoever. Professional service and friendly attitude. Wou More

by Subarubuyer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Jun 07, 2018 -

Gerald Subaru of Naperville responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide truly exceptional customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Alec McKean - General Manager

June 05, 2018

The staff was efficient and professional. We did not get a We went to many dealerships and got so many hard sells and salesmen carrying to force a deal upon us. That didn't happen with Jeff Walker at Gerald S More

by K Bradley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jeff Walker
Jun 07, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle free, and we believe that's how every car buying experience should be. We are sincerely grateful for your loyalty! Sincerely, Alec McKean - General Manager

June 05, 2018

First time Subaru owner. I went in to test drive a legacy, and test drove two others models and left with an outback. Good decision, and a better buy. More

by Thundercats1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Cynthia Barratt, Stephen Cook, Tim Murray
Jun 07, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Alec McKean - General Manager -- amckean@geraldauto.com

June 04, 2018

Ehab Aref Ehab was a great dealer. He was very helpful and patient. He was instrumental in helping us find a car that matched our needs at a great deal More

by Katie20
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Jun 07, 2018 -

Gerald Subaru of Naperville responded

Thank you for sharing your experience with us! Our team works incredibly hard to offer truly exceptional customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Alec McKean - General Manager

June 04, 2018

Great Customer Experience Jeff Walker was remarkable. Not only did we get a great deal he also made certain that every aspect of our visit was well taken care of not to mentio More

by Bickelmik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Murray, Jeff Walker
Jun 06, 2018 -

Gerald Subaru of Naperville responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Alec McKean - General Manager

June 04, 2018

Subara Crosstrek We had a great experience at this dealership. Anna and Nino were wonderful to work with. They were both helpful and worked with us until we were in a More

by jlain80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino McMorris, Anna Smith
Jun 07, 2018 -

Gerald Subaru of Naperville responded

We cannot thank you enough for your truly exceptional review of Gerald Subaru of Naperville and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Alec McKean - General Manager

June 03, 2018

Good experience Working with Kelly was very pleasant and even a bit fun! The test track was a great learning experience. I enjoyed her low pressure and friendly style More

by Subaru1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Jun 06, 2018 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional review. We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Alec McKean - General Manager

June 03, 2018

My buying experience We are not a the type of people that enjoy buying cars and did much of our research on line before settling on 2 final dealers. We are very pleased t More

by Bbpl18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana, Tim Murray
Jun 06, 2018 -

Gerald Subaru of Naperville responded

We appreciate you for taking the time to give our dealership such a truly exceptional rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Alec McKean - General Manager

June 01, 2018

Competitive prices with Warranty & willing to work with you My family does not buy new cars very often, in fact, we usually keep our cars for at least 8 - 10 yrs. This is why we wanted a Subaru as we have had More

by rodriguez1208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino McMorris, Michael Price, Stephen Cook
Jun 06, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to leave this truly exceptional review. Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Sincerely, Alec McKean - General Manager

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