Gerald Subaru of Naperville

Great Guy. Always pleasant. Knows what he is doing. Doesn't try to upsell. Gives good explanations of work needed/done. I always look forward to visiting. He even laughs at my silly jokes! Doesn't try to upsell. Gives good explanations of work needed/done. I always look forward to visiting. He even laughs at my silly jokes! More

I have purchased all 3 of my Foresters from Gerald. Mike O'Brien sold me my 2019 and the process couldn't have been easier or more pleasant. He calls often, making sure my car is running well and has no pro O'Brien sold me my 2019 and the process couldn't have been easier or more pleasant. He calls often, making sure my car is running well and has no problems. Chuck and Colin have gone above and beyond time and again in taking care of my car's needs....from service to dings to buffing out scratches. They are pleasant and incredibly knowledgeable. I never feel rushed or pressured, and I value their experience and skills. I had several issues with my previous 2 Foresters (heat shield and transmission), but everything was fixed or replaced satisfactorily and I had no further problems. I truly appreciate the Gerald guarantee. So far the 2019 is running perfectly at a year old. This one I want to keep for awhile....maybe past my typical 60,000 miles. I couldn't be happier with Gerald Subaru. They have a customer for life in me. More

It is a pleasure dealing with Colin Miranda when my 2011 Forester needs service. Colin is always willing to patiently explain the work needed. Keeps me posted on the status of the work. Returns my calls. Forester needs service. Colin is always willing to patiently explain the work needed. Keeps me posted on the status of the work. Returns my calls. Last but not least, he has a calm and friendly disposition. More

Amazing Integrity ~ Genuine Customer Service ~ True Professionals Gerald Subaru is a rare find, for they are one of the last remaining first class dealerships around today. This is why as a Colorado Professionals Gerald Subaru is a rare find, for they are one of the last remaining first class dealerships around today. This is why as a Colorado resident, my wife and I purchased a new Forester Touring model from them and no where else. In short, they provided the exact vehicle we were looking for, at a price NO other local Illinois dealership or - in any other State could beat - and believe me, we searched. Their service was exceptional and I was able to forge this deal, while driving cross country taking our daughter to school. Thank you Cynthia, from Gerald internet sales whom, with her team, secured the very car my wife and I pursued. Cynthia's genuine care and honesty was such, that we put a deposit on the vehicle - sight unseen. After bringing our daughter to school and leaving her with our current Subaru Forester (Subaru Safety Second to NONE). We flew to ORD, and when you think things could not have gotten any better, we were greeted by Paulo, our point of contact salesman, who was simply amazing. Paulo's knowledge of our new high-tech vehicle was exceptional. In fact, he took us to a '5 star all terrain test drive facility' just minutes from the dealership, where we were able to experience for ourselves, the high-tech features of our new Forester Touring vehicle. Gearld Subaru has a culture of integrity and care that resonates throughout their team. In short, I have never experienced this from any other dealership. Please pass along our thanks to Cynthia, Paulo, Baldo, Tina and Jim. More

Collin is very thorough and explains what work needs to completed. He is friendly and helpful every time we visit regardless if it is just an oil change or a major repair. Collin goes above and beyond for completed. He is friendly and helpful every time we visit regardless if it is just an oil change or a major repair. Collin goes above and beyond for his customers making sure their experience in the service department is exceptional. More

Pleasure to be around! He was a great help in getting my first car. Highly recommend. Great conversationalist as well; makes for a decent time at the dealership. first car. Highly recommend. Great conversationalist as well; makes for a decent time at the dealership. More

Friendly, professional and courteous to your needs. No pressure or hassles for purchasing extras and the like. Finally, very knowledgeable about their cars and equipment. pressure or hassles for purchasing extras and the like. Finally, very knowledgeable about their cars and equipment. More

Michael was very informative and helpful when helping us pick out a car. He was very nice and made the experience of purchasing the car very easy and positive. pick out a car. He was very nice and made the experience of purchasing the car very easy and positive. More

From the service to the character of those who helped me, I was able to drive away with my very first car! The staff was great, Kenny was very helpful and I truly felt welcomed. I originally went in a bit un I was able to drive away with my very first car! The staff was great, Kenny was very helpful and I truly felt welcomed. I originally went in a bit uncertain but I left not only feeling valued as a customer but certainly a customer who loves their car!!!! Thank you GS of Naperville! More

I had such a great experience with Ehab! He was so helpful and went above and beyond to help make sure I was satisfied. He was very good at communicating and was very accessible throughout the entire helpful and went above and beyond to help make sure I was satisfied. He was very good at communicating and was very accessible throughout the entire process. I am so thankful that Ehab was the first to greet us when we visited Gerald Subaru. More