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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

May 27, 2018

Car purchase Memorial Day weekend Jessie was fantastic to work with. Very thorough and knowledgeable about car and it’s features. He is personable and professional and is one of the ma More

by TestDriver Carole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
May 28, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your truly exceptional experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Alec McKean - General Manager

May 27, 2018

Great! Great working with Anna Smith. Attentive and responsive. She found the car I wanted at the price I was willing to pay. And she was kind enough not to More

by Kenny B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Smith
May 28, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a truly exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alec McKean - General Manager

May 27, 2018

Awesome buying experience! I had a great experience purchasing my new 2018 Forester. The staff was very friendly and helpful! After MANY test drives I found a car I love and we More

by Subigirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Anthony Mazany, Russ Harris
May 28, 2018 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Alec McKean - General Manager

May 27, 2018

Good value for great car We already love our new Forester. Anna Smith was a pleasure to deal with. Even though we had intended to look at additional makes and models for our n More

by julia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Smith
May 28, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Alec McKean - General Manager

May 26, 2018

Happy Easy and friendly service. Low pressure Lots of snacks Nice, new facility. Staff worked to expedite service issues and hopefully they will repla More

by Mjpaha
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana, Tim Murray
May 26, 2018 -

Gerald Subaru of Naperville responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to truly exceptional care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Alec McKean - General Manager

May 26, 2018 -

Gerald Subaru of Naperville responded

.

May 26, 2018

Exelent costumer service Exelent consumer service. People nice and professional. Good Starbucks coffees. All my questions answered. Sales person knowledgeable about Subaru car More

by Edie123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
May 26, 2018 -

Gerald Subaru of Naperville responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Have a truly exceptional day! Sincerely, Alec McKean - General Manager

May 26, 2018

Fantastic dealership (Gerald) Bought 3 Subaru at Gerald in the past 20 years. They have the best sales people and customer service. Trust them to take care of my cars for their sa More

by Denise129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Monomoy Ghosh, Jesse Bush, Stephen Cook
May 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Alec McKean - General Manager

May 26, 2018

Quick and easy We were very happy to work with Anna! Anna was ver patient as we weren’t sure of which direction we were going with our car choice! More

by Kateconsoli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Smith, Monomoy Ghosh, Tim Murray
May 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Alec McKean - General Manager

May 26, 2018

Great Experience Jim was great. He took the time to answer all of our questions and to make sure we understood everything. I walked out of the door with the exact car More

by Penguin19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Webb, Tim Murray
May 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

May 26, 2018

Some call it love we call it Customer Service Jesse was a great salesman me and my mom stopped in to check out a new car and Jesse walked us through the whole process and made it easy. He's knowle More

by Jake123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
May 26, 2018 -

Gerald Subaru of Naperville responded

Thank you very much for taking the time to leave us this truly exceptional review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Alec McKean - General Manager

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