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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

May 26, 2018

A Great Ending to a Long Day of Car Shopping After visiting several dealerships, with terrible options and sales members, Jesse was a welcome change of pace. Both his service and personality were More

by Kski16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
May 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to truly exceptional customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Alec McKean - General Manager

May 26, 2018

New Car Experience overall device very good. Staff was knowledgeable and friendly. Good test drive with own course. Selection of vechicles was good. Overall good expe More

by Jwsmac4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
May 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Alec McKean - General Manager

May 26, 2018

Best customer service around! Wonderful dealership ran by even better people! It was an amazing experience and I will be buying through Leo again. Leo made it super easy and was pe More

by brittanyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Tim Murray
May 26, 2018 -

Gerald Subaru of Naperville responded

Thank you for your feedback. We're very happy to hear that your experience was nothing short of truly exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Alec McKean - General Manager

May 25, 2018

Excellent buying experience I have to say my entire experience from my first steps onto the lot to the final delivery of my new vehicle was fantastic. Ehab was wonderful to work More

by Adam72
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
May 26, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a truly exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alec McKean - General Manager

May 25, 2018

Very helpful and patient I came to buy a new car and he understood what I was looking for, showed me a choice what would suit me better and was very helpful in finishing the s More

by Ion33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
May 25, 2018 -

Gerald Subaru of Naperville responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to truly exceptional customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Alec McKean - General Manager

May 25, 2018

Satisfied Enjoyed working with Russ Harris buying my used Toyota Corolla. He made the entire experience easy and stayed after hours to finalize the deal. Thanks More

by Toyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Harris
May 26, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your truly exceptional experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Alec McKean - General Manager

May 24, 2018

Best Experiece Ever! Love my new Subaru,Thank you!! This was an experience I did not expect. From my website inquiry and minutes later I received a follow up phone call More

by Ldmach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Barrett, Steve CooK, Collin in service, Nino McMorris, Kelly Thomas, Tim Murray
May 25, 2018 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

May 23, 2018

Efficient and Helpful Jeff Walker took the time to answer our detailed questions and show us the safety features of the outback. He knew all the details for the cars we tri More

by PR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Jeff Walker
May 24, 2018 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

May 23, 2018

Great Experience, Great Car! We have had our Subaru Forrester about a month now and absolutely love it. Ricky was great to work with and the entire Gerald team was friendly and he More

by @armadillo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Ricardo Rodriguez
May 24, 2018 -

Gerald Subaru of Naperville responded

Thank you for reviewing your service experience! We aim to provide efficient and truly exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Alec McKean - General Manager

May 22, 2018

Great experience I felt very comfortable buying from this dealership. It was a very laid back, but professional environment. John Rose is a down to earth guy and was a More

by Dani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rose
May 24, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a truly exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alec McKean - General Manager

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