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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

May 11, 2018

Great service! Jesse is an easy going guy that Takes the pain out of the car buying process. Thanks Jesse. Came into the dealer with no intention of buying, and one More

by Nate01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
May 11, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional review, Nate. I am grateful to hear that Jesse worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager

May 11, 2018

Best car buying experience EVER. This dealership is awesome. Super friendly and experienced salespeople. Russ was extremely pleasant to work with. Had a bad experience at another c More

by Jan1950
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino McMorris, Cynthia Barratt, Russ Harris
May 14, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with truly exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Alec McKean - General Manager

May 11, 2018

First car purchase in 10 years My husband and I made all major financial decisions together. He recently passed away and I was purchasing a new Subaru without him, so I wanted to tr More

by MrsRJG513
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Katsnelson, Tim Murray
May 14, 2018 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

May 11, 2018

#1 service Anna worked at getting us the perfect SUV for baby on the way and helped make sure we left with a great deal and it didn’t feel like we where pressure More

by Katie4545
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Smith
May 14, 2018 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Alec McKean - General Manager

May 11, 2018

Great experience! it was very nice and easy to buy a car from this dealer. stuff is very knowledgeable and polite. Special thanks to Leo Katsnelson for his support More

by yevk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abid Khan, Leo Katsnelson
May 14, 2018 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Alec McKean - General Manager

May 10, 2018

Very happy with Amid Khan Amid was very easy to work with. He wasn't pushy or high pressure. He listened to what we wanted and did his best to find the right vehicle and expl More

by Barb J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Abid Khan, Tim Murray
May 11, 2018 -

Gerald Subaru of Naperville responded

Thank you for your business and this truly exceptional review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Alec McKean - General Manager

May 10, 2018

Easy from start to finish. I got connected through a Perks at Work program online and everyone at Gerald was attentive and helpful without being pushy. They were accommodating t More

by Amy B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Smith, Stephen Cook, Marie Stepanek, Tim Murray
May 11, 2018 -

Gerald Subaru of Naperville responded

Thanks for your truly exceptional review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

May 10, 2018

Great experience Eddy and the rest of the Subaru staff were very helpful in guiding me through the experience of buying my Outback. Whether it was over the phone or i More

by peternyberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
May 11, 2018 -

Gerald Subaru of Naperville responded

Thanks for the truly exceptional review of your recent visit to our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Alec McKean - General Manager

May 10, 2018

Love My New Forester! Thank you for helping me drive home in my new 2018 Subaru Forester! And thank you to Ehab for taking me on numerous test drives and explaining everyth More

by Kris
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Ehab Aref
May 11, 2018 -

Gerald Subaru of Naperville responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of truly exceptional service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Alec McKean - General Manager

May 09, 2018

Great experiende Everyone I came into contact with Wes extremely professional and knowledgeable. Jim Webb did a fantastic job working through the purchasing process wi More

by Karens123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Cynthia Barratt, James Webb
May 11, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a truly exceptional impression on you. Sincerely, Alec McKean - General Manager

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