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Gerald Subaru of Naperville

Naperville, IL

4.6
3,075 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,075 Reviews of Gerald Subaru of Naperville

January 01, 2018

Easiest car buying experience I have had Online quote was the best I received. No haggling needed. They had lots of vehicles in stock. Sales person was wonderful. Had to negotiate a bit o More

by ilman72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thank you for your great review! We're glad to have our team provide you with a truly exceptional experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Alec McKean - General Manager

December 31, 2017

Awesome! Jesse was patient and got us the perfect price! We are so happy with the Forester and really appreciate all of his help. He was friendly and made the More

by Devra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thanks for the truly exceptional review of your recent visit at our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Alec McKean - General Manager

December 31, 2017

Awesome service Jesse was awesome and made my visit very enjoyable. He is super personable and brings a ton of useful knowledge to the table. He worked with us on fin More

by Danie9879
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Jan 02, 2018 -

Gerald Subaru of Naperville responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Have a truly exceptional day! Sincerely, Alec McKean - General Manager

December 31, 2017

Great Rapport We purchased our Forester at the EOY. Needless to say it was a very busy period but Eric always made us feel that we were the only clients of his in More

by mikeorna1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Eric Zetterlof
Jan 02, 2018 -

Gerald Subaru of Naperville responded

We’re delighted to hear of your positive experience at our dealership, Mike. We always strive to provide the truly exceptional customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Alec McKean - General Manager

December 31, 2017

Completely Satisfied We bought a new 2018 Subaru Impreza Sport and are completely satisfied. Gerald Subaru had the exact car that we wanted in stock. Sales Representative More

by Dogsbestfriend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Nino McMorris, Eddy Orellana
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Alec McKean - General Manager

December 31, 2017

Nice place to shop The facilities are nice and the cars are good, but Kelly Thomas is super and the major reason why i buy at this dealership and not others..... More

by R Hung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Kelly and the rest of the staff. We pride ourselves on offering truly exceptional customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Alec McKean - General Manager

December 30, 2017

Great Price, Timely Communication Michael Price communicated us in a timely manner whether it was by phone, email, or text. He was knowledgeable about the vehicles even though he had b More

by Arpan Chokshi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Jan 02, 2018 -

Gerald Subaru of Naperville responded

We love hearing from our customers so thank you for taking the time to write this glowing feedback. It's wonderful to hear that our staff was able to provide you with a truly exceptional experience! We really appreciate this feedback and we will share it with the team. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Alec McKean - General Manager

December 30, 2017

Great Service I want to recognize Eric who was so helpful today with the purchase of my new Outback. We went to the track (that’s right, they have access to a test More

by Donny L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Zetterlof , Eric Zetterlof
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a truly exceptional experience with us. Please let us know if we can help you with anything else. Sincerely, Alec McKean - General Manager

December 30, 2017

Jesse was great to work with. We never felt pressured. I came in initially and spoke with Anne who was very informative and helpful. I felt very welcome. There was no pressure. I came back with my husband More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wish I could remember Al of there names. They were all fabulous., Anna Smith, Jesse Bush
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your truly exceptional experience with us. Sincerely, Alec McKean - General Manager

December 30, 2017

Easy, reliable, and fantastic Eddy Oreallana out salesman fought to get us the best price possible on a 2016 BRZ! I was soo happy knowing Im getting a great price, great car, and g More

by Czak11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thank you for your business and this truly exceptional review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Alec McKean - General Manager

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